Important Notice

IMPORTANT: PLEASE READ THESE TERMS CAREFULLY BEFORE USING THE PLATFORM. BY ACCESSING OR USING THE WAYSZO PLATFORM, YOU AGREE TO BE BOUND BY THESE TERMS AND CONDITIONS. THESE TERMS INCLUDE AN ARBITRATION AGREEMENT AND CLASS ACTION WAIVER (SECTION 20.8) THAT AFFECT YOUR LEGAL RIGHTS.

These Terms and Conditions ("Agreement") are entered into between Wishie Technologies Limited, a company incorporated under the laws of Ireland with company registration number 4302112HH, having its registered office at 35, The Hazels, Elmfield, Ballyogan Road, Dublin 18, trading as "Wayszo", contact email: support@wayszo.com, privacy email: privacy@wayszo.com, telephone: +353899447631 ("Wishie" or "the Company"), and each individual who accesses or uses the Wayszo Platform in any capacity. Wishie operates the Platform as a licensed dispatch operator and technology intermediary only. All transportation services available through the Platform are provided by independent licensed SPSV Drivers who contract directly with Customers — Wishie is not the provider of transportation services.

These Terms apply to: (i) all registered Small Public Service Vehicle (SPSV) drivers who use the Platform to receive and accept booking requests ("Drivers"); (ii) all individuals who register on the Platform to request transportation services, purchase Add-On Services, or both ("Customers"); and (iii) all Fleet Partners, Corporate Customers, and Booking Partners who access Platform services under Section 39. By accessing or using the Platform, each User agrees to be bound by these Terms in their applicable capacity.

Key Terms at a Glance

Key Terms Summary (Plain Language): This summary highlights the most important terms in this Agreement for your convenience. It does not replace or modify the full terms below — in the event of any conflict, the full terms prevail.

(i) Who provides transportation? Licensed SPSV Drivers, not Wishie. Wishie operates the Wayszo app as a technology intermediary and licensed dispatch operator only.

(ii) Who do you contract with for a taxi ride? You contract directly with the Driver who accepts your booking. Wishie is not a party to that contract (Sections 2.3, 5.2, 38.2).

(iii) What does Wishie charge? A Platform Fee comprising a Booking Fee of up to a maximum of 15% plus €1.00 Technology Fee per trip, included in the all-inclusive fare shown at booking. Wishie may apply reduced rates at its discretion (Section 6.2).

(iv) Can you cancel? Free cancellation up to 3 hours before pickup. A €10 fee applies for late cancellations after Driver assignment (Section 8).

(v) Arbitration and Class Action Waiver: Disputes are resolved by binding arbitration, and you waive the right to participate in class actions, subject to your mandatory consumer rights under Irish and EU law (Section 20.8).

(vi) Add-On Services: Flight Companion, Travel Assist, Flight Status, and Okay can be purchased independently of taxi bookings (Section 40).

(vii) Your data: Wishie processes your data as described in the Privacy Policy. You can exercise your rights by contacting privacy@wayszo.com (Sections 21–22).

(viii) Governing law: Irish law applies. You can refer consumer disputes to the CCPC or the EU Online Dispute Resolution platform at https://ec.europa.eu/consumers/odr (Section 26).

Background

Wishie operates a digital platform under the trading name "Wayszo" that connects customers seeking transportation services with licensed Small Public Service Vehicle (SPSV) drivers throughout Ireland, and provides additional standalone services including Flight Companion, Travel Assist, Flight Status, and Okay.

The platform facilitates an intermediary service whereby customers can request transportation and licensed SPSV drivers can accept such requests, with the transport contract forming directly between the customer and the driver upon acceptance of a booking request.

Wishie is not a transportation provider but acts as a technology intermediary, providing booking facilitation, payment processing services, and platform infrastructure to enable efficient connections between customers and drivers.

The service operates nationwide across all counties in Ireland on a 24/7 basis, supporting various vehicle types including taxis, hackneys, limousines, and wheelchair accessible vehicles (WAV).

All transportation services are provided by independent SPSV licensed drivers who maintain their own motor insurance, comply with all applicable transport regulations, and are solely responsible for the provision of transport services to customers.

The platform operates on an upfront pricing model with agreed maximum fares, cancellation and no-show fee provisions, and payment processing through secure channels with settlement occurring after trip completion.

This Agreement governs the tripartite relationship between Wishie as platform operator, Drivers as service providers, and Customers as service users, as well as the bilateral relationship between Wishie and Customers who purchase Add-On Services on a standalone basis, establishing the respective rights, obligations, and limitations of liability for each party. The Agreement is accepted electronically through the Platform upon account registration and does not require physical signature by any party.

The parties acknowledge that Wishie's liability is limited to its role as intermediary platform provider, with primary responsibility for transportation services resting with the licensed SPSV drivers.

TABLE OF CONTENTS

Important Notice

Key Terms at a Glance

Background

1. Definitions

2. Platform Services

3. Service Scope and Availability

4. User Registration and Eligibility

5. Booking Process and Contract Formation

6. Payment Processing and Fees

7. Pricing and Fare Structure

8. Cancellation and No-Show Policy

9. Customer Rights and Obligations

10. Driver Requirements and Standards

11. Driver Onboarding and Compliance

12. Driver Performance and Ratings

13. Payment and Settlement for Drivers

14. Safety and Emergency Procedures

15. Insurance and Liability

16. Platform Liability Limitations

17. Insurance Gaps and Liability Allocation

18. Financial Crime Prevention and Anti-Fraud Measures

19. Damage and Cleaning Fees

20. Dispute Resolution

21. Data Protection Cross-Reference and Essential Processing

22. Account Suspension and Termination

23. Accessibility Services

24. In-Vehicle Conduct and Passenger Rules

25. Communications and Marketing

26. Governing Law and Jurisdiction

27. Future Jurisdictions and International Expansion

28. Force Majeure

29. Amendment and Updates

30. Platform Integrity, Security, and Prohibited Activities

31. Safety, Criminal Activity Prevention, and Incident Management

32. Regulatory Compliance and License Monitoring

33. Evidence Standards and Claim Procedures

34. Payment Authorization, Direct Deduction, and Reserve Policies

35. Severability

36. Entire Agreement

37. Agreement Duration and Transport Contract Lifecycle

38. Intellectual Property, Content Rights, and Advertising

39. Business Partnerships, Corporate Accounts, and Fleet Integration

40. Additional Services and Bundled Offerings

Acceptance of Terms

1. Definitions

1.1. "Wishie" or "Company" means Wishie Technologies Limited, company registration number 4302112HH. Trading as "Wayszo".

1.2. "Platform" means the Wayszo digital platform, mobile application, and website operated by Wishie for connecting customers with SPSV drivers.

1.3. "Driver" means an individual holder of a valid Small Public Service Vehicle (SPSV) driver licence who uses the Platform to receive booking requests from customers.

1.4. "Customer" or "User" means an individual who has registered for and uses the Platform to request transportation services from drivers, to purchase or access Add-On Services on a standalone basis, or both.

1.5. "SPSV" means Small Public Service Vehicle as defined under Irish transport legislation, including taxis, hackneys, and limousines.

1.6. "Transport Contract" means the direct contractual relationship formed between a customer and driver upon the driver's acceptance of a booking request, for the provision of transportation services.

1.7. "Booking Request" means a customer's offer through the Platform to engage a driver for transportation services at specified terms.

1.8. "Trip" means the transportation service provided by a driver to a customer pursuant to an accepted booking request.

1.9. "Fare" means the agreed maximum price for transportation services payable by the customer to the driver, calculated using upfront pricing methodology.

1.10. "Platform Fee" means the combined service fee charged by Wishie to Customers, comprising the Booking Fee and Technology Fee as specified in Section 6.2.

1.11. "Booking Fee" means the fee charged by Wishie to Customers for Platform services, calculated as a percentage of the Fare up to a maximum ceiling of fifteen percent (15%) as specified in Section 6.2.

1.12. "Technology Fee" means the fixed fee of €1.00 per Trip charged by Wishie to cover Platform technology infrastructure, development, maintenance, and support services.

1.13. "Cancellation Fee" means the €10 fee payable for cancellations outside the free cancellation window.

1.14. "No-Show Fee" means the €10 fee payable when a customer fails to appear for pickup after 10 minutes waiting time.

1.15. "Grace Period" means the 3-hour period before pickup time during which customers may cancel without charge.

1.16. "Waiting Time" means the period after a driver arrives at the pickup location, with 5 minutes free grace time before meter-based charges apply.

1.17. "WAV" means wheelchair accessible vehicle certified for accessibility services.

1.18. "Payment Service Provider" or "PSP" means the third-party payment processor facilitating transactions through the Platform.

1.19. "Instant Payout" means same-day settlement of driver earnings where available through the PSP.

1.20. "Reserve Amount" means €3 held pending per trip for 7 days as security against potential disputes or chargebacks.

1.21. "Damage Fee" means charges for vehicle cleaning or repair ranging from €10 (minor) to €140 (major damage).

1.22. "Emergency Chat" means the in-app safety communication channel available for reporting non-emergency safety concerns and post-incident communications relating to Platform usage. The Emergency Chat is not an emergency response service.

1.23. "Deactivation" means suspension or termination of Platform access for drivers or customers.

1.24. "Dispute Window" means the 48-hour period following trip completion during which disputes may be raised.

1.25. "Rating System" means the two-way feedback mechanism enabling customers and drivers to rate each other.

1.26. "Force Majeure Event" means circumstances beyond reasonable control including natural disasters, government actions, or technical failures preventing service provision.

1.27. "Personal Data" has the meaning given under the General Data Protection Regulation (EU) 2016/679.

1.28. "Business Day" means any day other than Saturday, Sunday, or public holiday in Ireland.

1.29. "Agreement" means this Terms and Conditions for Wayszo Platform including all schedules and amendments.

1.30. "Discretionary Incentive" means any bonus, reward, incentive payment, or other non-guaranteed benefit that Wishie may, at its sole discretion, offer to Drivers from time to time based on criteria such as trip volume, time of day, geographic area, or other operational factors. Discretionary Incentives are ex gratia, non-contractual, and do not form part of the Driver's standard earnings.

2. Platform Services

2.1. Platform Operation: Wishie operates the Wayszo platform as a digital intermediary service that connects customers seeking transportation services with licensed SPSV drivers throughout Ireland.

2.2. Core Services: The Platform provides the following services:

(a) A mobile application and web-based booking system enabling customers to submit booking requests for transportation services;

(b) A driver application allowing licensed SPSV drivers to receive, review and accept booking requests;

(c) Real-time matching technology to connect customers with available drivers based on location, vehicle type, and service requirements;

(d) Secure payment processing services acting as payment facilitator between customers and drivers;

(e) Trip tracking, navigation support, and communication tools during active bookings;

(f) Rating and feedback systems for both customers and drivers;

(g) Customer support services and dispute resolution mechanisms.

2.3. Intermediary Nature: Wishie acts solely as a technology intermediary and is not a party to the Transport Contract, which forms directly between the Customer and the accepting Driver upon confirmation of a Booking Request. Wishie has no liability for the performance, non-performance, or breach of any Transport Contract, and will not compensate any party for losses arising from transportation services. For the avoidance of doubt, this intermediary disclaimer relates solely to transportation services provided by Drivers under Transport Contracts. Wishie remains responsible for performing its own obligations under this Agreement, including the provision and maintenance of Platform services, accurate processing of payments, proper handling of personal data, and fulfilment of any Add-On Services purchased directly from Wishie.

2.4. Service Availability: Platform services are available 24 hours a day, 7 days a week, subject to technical maintenance windows and Force Majeure Events.

2.5. Geographic Coverage: Services are provided nationwide across all counties in Ireland, with availability dependent on driver presence in the requested pickup location.

2.6. Vehicle Types: The Platform supports booking requests for various SPSV vehicle categories including taxis, hackneys, limousines, and wheelchair accessible vehicles, subject to driver availability and appropriate licensing.

2.7. Platform Modifications: Wishie reserves the right to modify, update, or enhance Platform features and functionality with appropriate notice to Users as specified in this Agreement.

2.8. Service Suspension and Resumption Rights: Wishie reserves the right to suspend, discontinue, limit, restrict, or resume any Platform service, feature, functionality, or Add-On Service, in whole or in part, at any time and for any reason, with reasonable notice where practicable, and without liability to any User except as expressly provided in Section 2.9. This includes, without limitation: (i) temporary or permanent suspension of booking services; (ii) suspension or modification of Add-On Services including Flight Companion, Travel Assist, Flight Status, and Okay; (iii) geographic restrictions or service area limitations; (iv) capacity limitations or service availability restrictions; (v) feature modifications or removals; and (vi) any other operational changes Wishie deems necessary or appropriate. Users acknowledge that Wishie has no obligation to provide reasons or compensation for any service suspension or resumption beyond the refund remedy in Section 2.9. Nothing in this clause affects Users' statutory rights under Irish consumer protection law, including the right to remedies for services not provided as contracted.

2.9. Exclusive Remedy for Suspended or Undelivered Paid Services: Where any paid service (including but not limited to Add-On Services, bundled offerings, or any other chargeable Platform feature) is suspended, discontinued, or cannot be delivered due to Wishie's actions or decisions (including technical failures, operational decisions, regulatory requirements, force majeure events, or any other cause attributable to Wishie), the User's sole and exclusive remedy shall be a full refund of the fees paid for that specific service. Users expressly acknowledge and agree that: (i) they shall not be entitled to any penalty, compensation, damages (whether direct, indirect, consequential, special, punitive, or otherwise), or any other monetary or non-monetary remedy beyond the refund of fees actually paid; (ii) they waive any and all rights to pursue legal action, lawsuits, arbitration claims, regulatory complaints, or any other form of dispute resolution against Wishie arising from such suspension or non-delivery; (iii) acceptance of a refund constitutes full and final settlement of any claim relating to the suspended or undelivered service. This refund policy applies only to Wishie-caused service failures and does not override: (a) Customer-caused events - standard cancellation fees, no-show fees, and fee policies under Section 8 continue to apply where the Customer initiates cancellation or fails to appear; (b) Service-specific refund terms - where Add-On Services have been delivered as designed (including Flight Companion introductions that have been shared, or Travel Assist information that has been delivered, or okay check-in started), the service-specific refund terms in Section 40.7 apply; and (c) Damage and cleaning fees - fees assessed under Section 19 for Customer conduct remain payable regardless of this refund policy. This clause does not affect statutory rights that cannot be excluded under Irish consumer protection law.

2.10. Third Party Integration: The Platform may integrate with third-party services including mapping providers, payment processors, and communication tools to deliver the services described herein.

2.11. Independent Contractor Relationship

(a) Drivers are independent contractors and not employees, agents, joint venturers, partners, or franchisees of Wishie. Nothing in this Agreement shall be construed to create an employment relationship, agency, partnership, or joint venture between Wishie and any Driver.

(b) Wishie does not control, direct, or supervise Drivers in the performance of transportation services, including but not limited to working hours, routes, methods of service delivery, or customer interactions.

(c) Drivers retain complete discretion to accept or decline Booking Requests, set their own working hours, and provide services using their own vehicles, equipment, and methods.

(d) Drivers are solely responsible for all taxes, social insurance contributions, and other statutory obligations arising from their provision of transportation services.

(e) No Driver or Customer shall have authority to bind Wishie or make representations on Wishie's behalf, and no party shall hold themselves out as an employee, agent, or representative of Wishie.

(f) Drivers are free to use competing platforms, dispatch services, or other means of obtaining bookings simultaneously with the Platform. Wishie imposes no obligation on Drivers to log in to the Platform, maintain minimum activity levels, accept any minimum number of Booking Requests, or provide services exclusively through the Platform.

(g) Drivers operate as independent businesses, bearing their own business risk and responsibility for profit and loss. Drivers own, maintain, and insure their own vehicles and equipment independently of Wishie. Wishie does not provide tools, equipment, uniforms, or other materials to Drivers.

(h) Multi-Platform Working Acknowledgement: By registering on the Platform, each Driver confirms that they provide or have the right to provide similar transportation services through other platforms, dispatch operators, or direct engagement with customers, and that their use of the Platform does not create any exclusivity arrangement with Wishie.

(i) Tax Advice Acknowledgement: Each Driver confirms that they have sought or had the opportunity to seek independent tax and legal advice regarding their self-employment status, tax obligations (including income tax, USC, PRSI, and VAT where applicable), and responsibilities as an independent contractor prior to registering on the Platform. Wishie does not provide tax advice and accepts no liability for Drivers' tax affairs.

(j) Regulatory Compliance Basis: Drivers acknowledge that certain conduct and service standards referenced in this Agreement (including in Sections 10.4, 10.5, and 12.3) reflect requirements imposed on Wishie by the National Transport Authority as a condition of its SPSV Dispatch Operator licence under the Taxi Regulation Act 2013, and/or reflect regulatory standards independently applicable to all licensed SPSV drivers regardless of which dispatch operator they use. Such standards do not constitute employer direction and are not indicative of an employment relationship.

3. Service Scope and Availability

3.1. Geographic Coverage

(a) The Platform operates throughout the Republic of Ireland, providing services nationwide across all counties.

(b) Service availability in specific locations may vary based on driver availability and local demand patterns.

(c) The Company reserves the right to temporarily restrict or suspend services in particular areas due to safety concerns, regulatory requirements, or operational constraints.

3.2. Operating Hours

(a) The Platform is designed to operate on a continuous 24-hour, 7-days-a-week basis throughout the year.

(b) Service availability is subject to driver availability and may be limited during certain periods, particularly in rural areas or during off-peak hours.

(c) The Company does not guarantee service availability at any specific time or location.

3.3. Supported Vehicle Types

(a) The Platform supports bookings for the following licensed SPSV vehicle categories:

(b) - Taxi vehicles

(c) - Hackney vehicles

(d) - Limousine vehicles

(e) - Wheelchair Accessible Vehicles (WAV)

(f) All vehicles must hold valid SPSV licensing appropriate to their category and comply with applicable transport regulations.

(g) Vehicle availability varies by location and time, and the Company cannot guarantee availability of any specific vehicle type for any particular booking request.

3.4. Service Limitations

(a) The Platform facilitates connections between Customers and Drivers but does not provide transportation services directly.

(b) Service provision is dependent upon independent SPSV Drivers accepting Booking Requests through the Platform.

(c) The Company may modify service scope, coverage areas, or supported vehicle types upon seven (7) days' notice to Users.

4. User Registration and Eligibility

4.1. Minimum Age Requirements

(a) Users must be at least 18 years of age to create an account and use the Platform independently.

(b) Users aged 16-17 may only use the Platform when accompanied by an adult (18 years or older) during all transportation services. Unaccompanied travel by minors under 18 is strictly prohibited.

4.2. Account Creation

(a) Each User must create a unique account to access Platform services.

(b) Only one account per person is permitted unless otherwise approved by Wishie.

(c) Corporate accounts may be created for business use subject to additional verification requirements.

4.3. Identity Verification

(a) All Users must complete phone number verification through one-time password (OTP) authentication.

(b) Email address verification is required for all accounts.

(c) Wishie reserves the right to request additional identity verification documents at its discretion.

4.4. Driver-Specific Requirements

(a) Drivers must hold a valid SPSV driver licence issued by the National Transport Authority.

(b) Drivers must provide proof of valid vehicle licence and category classification (taxi/hackney/limousine).

(c) Drivers must submit proof of appropriate motor insurance coverage.

(d) Drivers must provide valid bank account details for payment settlement.

(e) Driver photograph may be required for profile verification purposes.

4.5. Account Information Accuracy

(a) Users must provide accurate, complete, and current information during registration.

(b) Users must promptly update account information when changes occur.

(c) Users are responsible for maintaining the confidentiality of their account credentials.

4.6. Account Restrictions

(a) Wishie may refuse account creation or suspend existing accounts that fail to meet eligibility requirements.

(b) Accounts created with false or misleading information will be subject to immediate deactivation.

(c) Users are prohibited from creating multiple accounts or circumventing account restrictions.

(d) Anti-Circumvention

(i) Users are prohibited from using information obtained through the Platform to arrange transportation services outside the Platform with any Driver or Customer initially connected through the Platform.

(ii) Drivers shall not solicit, accept, or facilitate direct bookings from Customers whom they have serviced or been matched with through the Platform, whether directly or through third-party intermediaries.

(iii) Customers shall not solicit, request, or arrange direct transportation services from Drivers whom they have been matched with through the Platform outside of the Platform.

(iv) Users found to be circumventing the Platform in violation of this clause shall be liable for a penalty fee of €250 per incident, in addition to Platform Fees that would otherwise have been payable for such trips, recoverable as a debt due to Wishie.

(v) Repeated or egregious violations of this clause shall result in immediate account Deactivation without right of appeal, and Wishie reserves the right to pursue additional legal remedies for losses suffered.

(vi) This prohibition applies for a period of twelve (12) months following the last interaction facilitated through the Platform between the relevant Driver and Customer.

5. Booking Process and Contract Formation

5.1. Booking Request Process

(a) Customers may submit Booking Requests through the Platform by specifying pickup location, destination, preferred pickup time, and vehicle type requirements.

(b) Each Booking Request constitutes an offer by the Customer to enter into a Transport Contract with an available Driver on the terms specified in the request.

(c) Customers may include trip notes and special requirements in their Booking Request, and may request transportation services on behalf of third parties.

5.2. Driver Acceptance and Contract Formation

(a) Drivers may accept or decline Booking Requests at their sole discretion based on availability, location, and other operational factors.

(b) A Transport Contract is formed directly between the Customer and Driver upon the Driver's acceptance of a Booking Request through the Platform.

(c) The Platform will provide confirmation of the accepted booking to both Customer and Driver via in-app notification and email.

(d) Pre-Contractual Information: In compliance with the European Union (Consumer Rights) Regulations 2013, the booking confirmation provided to the Customer at the point of Driver acceptance shall clearly identify: (i) the Driver as the provider of the transportation service and party to the Transport Contract; (ii) Wishie as the intermediary platform operator and not the service provider; (iii) the total all-inclusive Fare and its components; (iv) the applicable cancellation terms and any fees; (v) the Driver's name, vehicle details, and SPSV licence category; and (vi) the Customer's rights under this Agreement and applicable consumer protection legislation. This pre-contractual information is provided through the Platform interface and booking confirmation notification before the Customer is bound by the Transport Contract.

5.3. Wishie's Role in Contract Formation

(a) Wishie facilitates the connection between Customers and Drivers but is not a party to the Transport Contract formed between them.

(b) Wishie provides the technological infrastructure and payment processing services but does not provide transportation services or assume liability for the performance of Transport Contracts.

5.4. Booking Confirmation Details

(a) Upon contract formation, the Platform will display agreed pickup time, location details, estimated fare or fare cap, Driver information, and vehicle details.

(b) Both parties will have access to masked communication channels through the Platform to coordinate pickup and trip details.

5.5. Booking Modifications

(a) Material changes to pickup location, destination, or timing require mutual consent of both Customer and Driver.

(b) Minor adjustments to pickup location within reasonable proximity may be accommodated at the Driver's discretion.

5.6. Platform Dispatch and Matching

(a) The Platform uses automated matching based on proximity, availability, driver preferences, and quality signals to connect Customers with suitable Drivers.

(b) Wishie reserves the right to modify dispatch algorithms and matching criteria to optimize service quality and efficiency.

6. Payment Processing and Fees

6.1. Payment Methods

(a) Customers may pay for transportation services through the following methods: (a) payment card processed through the Platform; (b) cash payment directly to the Driver; (c) payment card terminal operated by the Driver.

(b) In-app tipping may be processed through the Platform or paid directly to the Driver via the Driver's card terminal.

(c) The Company may require pre-authorisation on Customer payment cards to secure potential charges including Fare, Platform Fee, and ancillary fees, in accordance with the payment authorization provisions set out in Section 34.

(d) Charges to Customer payment cards will be processed at trip completion, except where booking is made with add-on packages in which case charging occurs after booking confirmation.

6.2. Platform Fees

(a) The Company charges a Platform Fee to Customers calculated as follows: (i) Booking Fee: up to a maximum of fifteen percent (15%) of the Transport Fare; plus (ii) Technology Fee: a fixed fee of €1.00 per Trip to cover Platform technology infrastructure. The fifteen percent (15%) Booking Fee represents the maximum ceiling rate. Wishie may, at its discretion, apply reduced rates as Discretionary Incentives under Section 13.9. The combined Platform Fee is included in the all-inclusive Fare displayed to Customers at booking.

(b) The Company deducts the Platform Fee (comprising the Booking Fee and Technology Fee as specified in Section 6.2(a)) from the total Fare collected before remitting the remaining Transport Fare to the Driver. The applicable Booking Fee rate may be lower than the maximum ceiling where Discretionary Incentives or reduced rates are applied by Wishie under Section 13.9. Any reduced rate applied does not create a contractual entitlement to continued application of that rate.

(c) All fees are inclusive of applicable taxes where required by law, including Value Added Tax (VAT) at the applicable rate. VAT will be itemised on all invoices and receipts issued by Wishie.

(i) Fee Flexibility and Variations: The Platform Fee and Booking Fee rates specified in this Agreement represent standard rates. Wishie reserves the right to offer:

(ii) Promotional rates for new Drivers or Customers during limited promotional periods;

(iii) Volume-based discounts for high-frequency users or loyalty program members;

(iv) Premium rates for specialized services, peak periods, or priority booking features;

(v) Negotiated rates for Corporate Customers and Fleet Partners under separate commercial agreements;

(vi) Reduced rates for specific geographic areas, service types, or customer segments at Wishie's discretion.

(d) Any rate changes affecting existing Users will be notified with thirty (30) days' advance notice. Promotional rates apply only for their specified duration and do not create entitlement to continued reduced rates.

6.3. Fare Calculation

(a) All-Inclusive Pricing for Customers: Transport Fares displayed to Customers at booking are all-inclusive and represent the total amount payable for the Trip. The displayed Fare includes: (i) Transport Fare payable to the Driver; (ii) Platform Fee (Booking Fee and Technology Fee); and (iii) all applicable taxes. Customers will not be charged any additional fees beyond the displayed Fare except for: (a) road tolls incurred during the Trip (displayed as estimates at booking); (b) Extra Waiting Time as measured by the vehicle meter; (c) Cancellation Fees or No-Show Fees where applicable; and (d) Damage Fees where Customer conduct warrants such charges.

(b) Fare Cap Model: Fares operate on an "upfront cap" model whereby the Customer is charged the lower of: (a) the agreed maximum price displayed at booking; or (b) the metered fare if applicable. This ensures Customers never pay more than the quoted all-inclusive Fare.

(c) Additional Charges Outside All-Inclusive Fare: The following charges may apply in addition to the displayed Fare and will be clearly communicated to Customers: (a) road tolls incurred during the Trip (estimated at booking, actual amount charged); (b) Extra Waiting Time beyond the free grace period, as measured by the vehicle meter; (c) Cancellation Fees (€10) for late cancellations; (d) No-Show Fees (€10) where Customer fails to appear; and (e) Damage or Cleaning Fees (€10-€140) for vehicle damage or excessive mess caused by Customer.

6.4. Payment Settlement

(a) The Company utilises a Payment Service Provider to process payments and facilitate settlement between parties.

(b) Driver payments are processed via instant payout where available, subject to reserve policies set out in Section 13.4 and new Driver restrictions set out in Section 11.4.

(c) New Drivers are subject to enhanced monitoring as specified in Section 11.4 (New Driver Restrictions).

(d) Drivers may maintain negative balances subject to suspension if negative amounts exceed forty euros (€40).

(e) Outstanding amounts may be recovered by offsetting against pending reserves and future earnings.

6.5. Cancellation and No-Show Fee Distribution

(a) Cancellation Fees and No-Show Fees are distributed as follows: (a) one hundred percent (100%) to the Driver where the Driver has commenced travel toward the pickup location; (b) one hundred percent (100%) retained by the Company where the Driver has not commenced travel toward the pickup location.

6.6. Chargebacks and Disputes

(a) Payment disputes and chargebacks are borne by the Driver, except the Company will absorb chargeback costs up to ten euros (€10) per incident as goodwill.

(b) The Company reserves the right to recover chargeback costs from future Driver earnings where chargebacks exceed the goodwill threshold.

6.7. Receipt and Record-Keeping

(a) Transaction receipts provided to Customers will itemise all fee components as specified in Section 7.6 (Receipts and Transparency).

7. Pricing and Fare Structure

7.1. Pricing Model

(a) The Platform operates an upfront pricing model whereby customers are presented with an agreed maximum price ("Fare Cap") before confirming their booking request.

(b) For taxi services, the final fare charged shall be the lower of: (i) the Fare Cap, or (ii) the metered fare as calculated by the vehicle's approved taximeter during the Trip.

(c) For limousine and other non-metered services, the Fare Cap constitutes the agreed fixed fare for the Trip.

7.2. Fare Estimates and Display

(a) Fare estimates displayed to customers are calculated based on distance, estimated journey time, current demand levels, and applicable surcharges.

(b) Estimates are indicative only and the actual Fare Cap presented at booking confirmation may differ from initial estimates.

(c) All prices displayed include applicable taxes and are shown in Euro currency.

7.3. Fare Components

(a) The total all-inclusive amount displayed to Customers at booking comprises:

(i) Transport Fare (payable to the Driver);

(ii) Platform Fee comprising Booking Fee (up to a maximum of 15% of Transport Fare) plus Technology Fee (€1.00);

(iii) Any applicable tolls incurred during the Trip;

(iv) Any Cancellation Fees, No-Show Fees, or Damage Fees as specified in this Agreement.

7.4. Additional Charges

(a) Waiting time charges may apply where a Driver waits beyond the free waiting period, calculated according to the vehicle's approved taximeter rates.

(b) Tolls are passed through to customers at cost without markup.

7.5. Payment and Settlement

(a) Payment is processed after Trip completion unless the booking includes an add-on package, in which case payment may be processed upon booking confirmation.

(b) Pre-authorization of payment methods may occur at the time of booking in accordance with Section 34 (Payment Authorization, Direct Deduction, and Reserve Policies).

(c) The Platform Fee is retained by Wishie, with the remaining Transport Fare remitted to the Driver through the Platform's payment processing system.

7.6. Receipts and Transparency

(a) Receipts provided to customers shall itemize all components of the total charge including:

(i) Transport Fare;

(ii) Platform Fee;

(iii) Any tolls, surcharges, or additional fees;

(iv) Total amount charged.

(b) Receipts are provided electronically through the Platform and by email upon Trip completion.

8. Cancellation and No-Show Policy

8.1. Customer Cancellation Grace Period

(a) Customers may cancel bookings up to three hours before the scheduled pickup time and receive a full refund of all amounts paid, with no cancellation fees applied. This cancellation right applies to all standalone taxi bookings regardless of how far in advance the booking was made. For taxi bookings made as part of a bundled package with Add-On Services, the modified cancellation terms in Section 40.2(e) apply instead.

(b) Cancellations made within three hours of pickup time but before driver assignment will incur no cancellation fee.

8.2. Cancellation Fees

(a) A cancellation fee of €10 applies when a customer cancels after driver assignment and the driver is en route to the pickup location.

(b) A cancellation fee of €10 applies when a customer cancels after the driver has arrived at the pickup location.

(c) Cancellation fees are retained by Wishie if the driver has not commenced travel to the pickup location, or paid to the driver if the driver is already en route.

8.3. Driver Waiting Time and No-Show Procedures

(a) Drivers must wait a minimum of five minutes after arriving at the pickup location before eligibility for no-show fee applies.

(b) After the five-minute grace period, drivers must wait an additional ten minutes and make at least two contact attempts through the Platform before declaring a customer no-show.

(c) Drivers must use the Platform's arrival notification and wait timer functions to document waiting time and contact attempts.

8.4. No-Show Fees

(a) A no-show fee of €10 applies when a customer fails to appear within fifteen minutes of the driver's arrival at the pickup location, provided the driver has complied with waiting and contact requirements.

(b) No-show fees are paid in full to the driver who has completed the required waiting period and contact attempts.

8.5. Driver Cancellation Restrictions

(a) Drivers who accept booking requests and subsequently cancel without valid reason may face warnings, temporary restrictions, or deactivation.

(b) Repeated cancellations after acceptance may result in platform access limitations or termination of driver account.

8.6. Fee Disputes and Evidence

(a) All cancellation and no-show fees may be disputed within forty-eight hours of the charge.

(b) Wishie will review GPS data, timestamps, wait timer records, and Platform communication logs when adjudicating fee disputes.

(c) Drivers must provide evidence of compliance with waiting requirements and contact attempts to receive no-show fee payments.

8.7. Automatic Fee Waivers

(a) Wishie does not automatically waive cancellation or no-show fees but will consider manual waivers based on exceptional circumstances presented through the dispute process.

9. Customer Rights and Obligations

9.1. Customer Account Responsibilities

(a) Customers must provide accurate registration information including valid phone number and email address for account verification.

(b) Each Customer may maintain only one active account and must not create multiple accounts.

(c) Customers are responsible for maintaining the confidentiality of their account credentials and for all activities conducted through their account.

(d) Corporate accounts are permitted subject to designation of an authorized representative responsible for all bookings made through the corporate account.

9.2. Booking and Service Usage Rights

(a) Customers may request transportation services for themselves or on behalf of third parties, provided they accept full responsibility for compliance with these terms.

(b) Customers may communicate with Drivers through the Platform's messaging system and add trip-specific notes to assist with service provision.

(c) All booking confirmations will be provided through the Platform and via email to the registered email address.

9.3. Payment Obligations

(a) Customers must maintain valid payment methods on their account and authorize charges as set out in Section 34 (Payment Authorization, Direct Deduction, and Reserve Policies).

(b) Payment for transportation services, Platform Fees, and any applicable additional charges becomes due upon trip completion.

(c) Customers may provide tips to Drivers either through the Platform or directly via the Driver's card terminal.

(d) All Cancellation Fees and No-Show Fees assessed in accordance with the Cancellation Policy are immediately payable.

9.4. Prohibited Conduct

(a) Customers must not engage in any form of violence, threats, harassment, hate speech, or discriminatory conduct toward Drivers or other Users.

(b) Customers must not damage, vandalize, or soil vehicles, including but not limited to smoking, vaping, or causing vomit in vehicles.

(c) Customers must not transport illegal goods, weapons, or hazardous materials using the Platform services.

(d) Customers must not exceed the vehicle's passenger capacity or attempt to transport unaccompanied minors under 18 years of age.

(e) Pets are permitted only with prior Driver agreement, except for service animals which must be accommodated in accordance with applicable accessibility legislation. Additional conditions, restrictions, and fee schedules for pet transport are set out in Section 23.3 (Pet Transport Policy).

9.5. Service Standards and Cooperation

(a) Customers must be ready for pickup at the designated time and location, and must present themselves within 5 minutes of the Driver's arrival.

(b) Customers must provide accurate pickup and destination information and promptly notify of any changes through the Platform.

(c) Customers must cooperate with Drivers regarding route selection, stops, and reasonable requests related to vehicle operation and safety.

(d) Customers must comply with all applicable laws and regulations during transportation services.

9.6. Rating and Feedback System

(a) Customers may rate and review Drivers after trip completion to maintain service quality standards across the Platform.

(b) All ratings and feedback must be honest, relevant, and comply with the prohibited conduct standards set forth in Section 9.4.

9.7. Dispute Resolution and Support

(a) Customers may submit complaints and disputes through the Platform's ticket system within 48 hours of the relevant incident.

(b) Emergency safety concerns must be reported to emergency services (112/999) directly. Customers may use the in-app emergency button to facilitate a call to 112/999 and view their live location and Driver/vehicle details on a single screen for verbal communication to emergency services. Post-incident reporting may be submitted through the channels set out in Section 14 (Master Safety and Emergency Framework).

(c) All complaints will be processed within 7 Business Days with formal complaint procedures available upon request.

9.8. Data and Privacy Compliance

(a) Customers consent to the processing of Personal Data as described in the Platform's Privacy Policy, incorporated by reference in Section 21 (Data Protection Cross-Reference and Essential Processing).

(b) Customers may opt-in to receive marketing communications and participate in referral programs through designated checkboxes during registration or in account settings.

10. Driver Requirements and Standards

10.1. Driver Licensing Requirements

(a) All Drivers must hold and maintain a valid SPSV driver licence issued by the National Transport Authority throughout the duration of their use of the Platform.

(b) Drivers must provide proof of current SPSV driver licence during onboarding and upon renewal or request by Wishie.

(c) Wishie may automatically suspend Driver access upon expiry of any required licence until valid documentation is provided.

10.2. Vehicle Licensing and Standards

(a) All vehicles used on the Platform must hold valid SPSV vehicle licences in the appropriate category (taxi, hackney, or limousine) as issued by the National Transport Authority.

(b) Vehicles must comply with all applicable National Transport Authority regulations, including but not limited to age restrictions, safety standards, and accessibility requirements where applicable.

(c) Drivers must maintain vehicles in clean, roadworthy condition and ensure regular compliance with all mandatory vehicle inspections.

(d) WAV vehicles must meet all applicable accessibility standards and maintain functioning wheelchair accessibility equipment.

10.3. Insurance Requirements

(a) Drivers must maintain comprehensive motor insurance covering commercial passenger transportation as required by Irish law and National Transport Authority regulations.

(b) Proof of current insurance coverage must be provided during onboarding and upon renewal or request by Wishie.

(c) Insurance coverage must remain valid and sufficient throughout all periods of Platform usage.

10.4. Professional Conduct Standards

(a) Drivers must maintain professional appearance and conduct when providing transportation services in accordance with the standards applicable to licensed SPSV drivers under the Taxi Regulation Act 2013 and NTA regulations, including appropriate dress and courteous interaction with customers.

(b) Drivers must comply with all customer contact protocols required by NTA regulations and Platform safety features, including use of masked calling systems where implemented and appropriate response to customer communications.

(c) Drivers must not engage in discriminatory practices based on race, gender, religion, disability, sexual orientation, or any other protected characteristic.

10.5. Service Quality Requirements

(a) Drivers must accept or decline Booking Requests promptly and must not engage in patterns of accepting requests followed by immediate cancellation, in accordance with the service standards applicable to licensed SPSV dispatch operations.

(b) Drivers must arrive at pickup locations within reasonable timeframes and notify customers of any significant delays, consistent with the professional standards applicable to all licensed SPSV drivers.

(c) Drivers must follow agreed routes unless otherwise requested by the customer or required by traffic conditions, in accordance with NTA regulations governing SPSV service provision.

10.6. Compliance Monitoring

(a) Wishie reserves the right to conduct spot checks of driver documentation, vehicle condition, and service quality.

(b) Drivers must cooperate with all reasonable compliance verification requests and provide updated documentation when required.

(c) Failure to maintain required standards may result in warnings, temporary restrictions, or account Deactivation in accordance with the terms of this Agreement.

(d) Background Check Disclaimer

(i) Wishie relies on the National Transport Authority (NTA) licensing process as the primary means of verifying Driver eligibility, which includes the NTA's own vetting and background check procedures required for SPSV licensing.

(ii) Wishie does not independently conduct criminal background checks, driving record checks, or other personal history verification beyond confirming valid NTA-issued SPSV licensing documentation.

(iii) Customers acknowledge that Wishie makes no representations or warranties regarding the background, character, or suitability of any Driver beyond verification of valid NTA licensing.

(iv) Wishie reserves the right, but is not obligated, to conduct additional background screening at its sole discretion and may refuse or revoke Platform access based on information obtained through any screening process.

11. Driver Onboarding and Compliance

11.1. Driver Registration Requirements

(a) To register as a Driver on the Platform, applicants must provide accurate and complete information including full name, address, contact details, and bank account information for payment settlement.

(b) Drivers must be at least 18 years of age and hold a valid SPSV driver licence issued by the National Transport Authority.

(c) Individual SPSV drivers contract directly with Wishie, while fleet operators may establish master agreements with individual driver addendums as required.

11.2. Document Verification Requirements

(a) Upon registration, Drivers must upload and maintain current copies of the following documents:

(i) Valid SPSV driver licence with expiry date tracking

(ii) Vehicle licence and category certification (taxi/hackney/limousine)

(iii) Proof of motor insurance covering commercial passenger transport

(iv) Bank account details for payment processing

(v) Driver photograph for Platform identification purposes (optional)

(b) Wishie reserves the right to verify the authenticity of submitted documents and may request additional documentation or clarification as deemed necessary.

(c) Registration approval is at Wishie's sole discretion and may be refused without obligation to provide detailed reasons.

11.3. Ongoing Compliance Monitoring

(a) Wishie will implement automated systems to track document expiry dates and provide advance reminders to Drivers prior to expiration.

(b) Drivers with expired SPSV licences, vehicle licences, or insurance will be automatically suspended from the Platform until valid documentation is provided.

(c) Wishie may conduct periodic spot checks of Driver documentation and compliance with service standards.

(d) Drivers must promptly notify Wishie of any changes to their licensing status, insurance coverage, or other material circumstances affecting their ability to provide transport services.

11.4. New Driver Restrictions

(a) New Drivers are subject to a ramp-up period of 20 trips or 14 days, whichever occurs first.

(b) During the ramp-up period, new Drivers are subject to a daily cashout limit of €100 and a pending reserve of €100.

(c) Upon successful completion of the ramp-up period, standard payout and reserve policies will apply.

11.5. Compliance Breach Consequences

(a) Failure to maintain valid documentation or comply with ongoing requirements may result in immediate Platform suspension.

(b) Drivers who provide false or misleading information during registration or ongoing compliance may face immediate Deactivation.

(c) Wishie reserves the right to require re-verification of documentation at any time during the Driver's engagement with the Platform.

12. Driver Performance and Ratings

12.1. Two-Way Rating System

(a) The Platform operates a two-way rating system whereby both Customers and Drivers may rate each other following completion of a Trip.

(b) Ratings are submitted on a five-point scale and may be accompanied by written feedback.

(c) All ratings and feedback must be submitted within 48 hours of Trip completion, after which the rating window closes.

12.2. Driver Rating Display

(a) Driver aggregate ratings are displayed to Customers as part of the booking process to assist in Driver selection.

(b) Individual trip ratings and Customer identities remain confidential and are not disclosed to Drivers.

(c) Customer aggregate ratings are displayed to Drivers to assist in acceptance decisions for Booking Requests.

12.3. Performance Standards

(a) Drivers are expected to maintain professional service standards applicable to all licensed SPSV drivers under the Taxi Regulation Act 2013 and NTA regulations, including vehicle cleanliness, punctuality, safe driving, and courteous customer service.

(b) Drivers must comply with the professional presentation standards applicable to licensed SPSV drivers under NTA regulations when providing services through the Platform.

(c) Acceptance rate requirements are advisory only, with no mandatory minimum acceptance rates imposed on Drivers.

12.4. Performance Review Triggers

(a) Driver performance may be subject to review when ratings fall below established thresholds or when multiple negative feedback reports are received.

(b) Performance reviews may be triggered by a combination of rating scores, customer complaints, and other quality signals rather than ratings alone.

(c) Wishie reserves the right to conduct performance reviews at its discretion based on multiple performance indicators.

12.5. Consequences of Poor Performance

(a) Following performance review, Wishie may implement measures including recommendations for additional training, temporary restriction of Platform access, or account suspension where a Driver's conduct falls below NTA regulatory standards or creates safety concerns.

(b) Persistent failure to meet NTA regulatory standards, serious misconduct, or conduct that poses safety risks to Customers or other Users may result in removal from the Platform following appropriate review procedures.

(c) All performance-related decisions are subject to Driver appeal rights as specified in Section 20.

12.6. Performance Appeals

(a) Drivers may appeal performance-related decisions through the Platform's complaint channel within 14 days of notification.

(b) Appeals will be reviewed by appropriate personnel not involved in the original decision where reasonably practicable.

(c) Wishie will provide written response to appeals within 30 Business Days of receipt.

13. Payment and Settlement for Drivers

13.1. Payment Processing Structure

(a) All customer payments are processed through Wishie's designated Payment Service Provider (PSP) on behalf of Drivers.

(b) Wishie acts as payment facilitator and agent for Drivers in collecting Fares and associated charges from Customers.

(c) The PSP automatically splits payments at the point of transaction, separating Driver earnings from Wishie's Platform Fees.

13.2. Driver Earnings Calculation

(a) Driver earnings comprise the total Fare amount minus the Platform Fee (Booking Fee of up to a maximum of fifteen percent (15%) of the Transport Fare plus the €1.00 Technology Fee) charged to the Customer. The applicable Booking Fee rate may be lower than the maximum ceiling where Discretionary Incentives or reduced rates are applied by Wishie.

(b) Drivers receive one hundred percent (100%) of Cancellation Fees and No-Show Fees where the Driver has commenced travel toward the pickup location.

(c) Wishie retains Cancellation Fees and No-Show Fees where the Driver has not commenced travel toward the pickup location.

(d) All taxes that may apply to Platform Fees will be handled in accordance with applicable Irish tax legislation. Wishie is registered for VAT (IE123456HH) and will issue VAT-compliant invoices for all applicable charges.

13.3. Instant Payout System

(a) Wishie provides Instant Payout services where available through the PSP's payment infrastructure.

(b) Instant Payouts are available via bank transfer or card payout methods as supported by the PSP.

(c) Wishie makes no guarantee of Instant Payout availability and such service depends on PSP system availability and Driver payment method compatibility.

13.4. Reserve and Pending Policies

(a) A Reserve Amount of three euros (€3) per Trip is held pending for seven (7) days from Trip completion to cover potential disputes, chargebacks, or service issues.

(b) For new Drivers during their first twenty (20) Trips or fourteen (14) days, whichever occurs first:

(i) Daily cashout is capped at one hundred euros (€100);

(ii) Total pending amount is capped at one hundred euros (€100).

(c) Reserve Amounts are automatically released to the Driver's available balance upon expiry of the pending period, unless subject to an active dispute or investigation.

13.5. Negative Balance Management

(a) Drivers may carry negative balances resulting from chargebacks, refunds, or fee adjustments.

(b) Negative balances are recovered first from any pending Reserve Amounts, then from future earnings.

(c) Driver accounts will be suspended from receiving new Trip requests if negative balance exceeds forty euros (€40).

(d) Suspended Drivers may continue to complete accepted Trips but cannot receive new Booking Requests until the negative balance is resolved.

13.6. Chargeback Allocation

(a) Drivers bear responsibility for chargebacks arising from their provision of transport services.

(b) Wishie may absorb chargeback costs up to ten euros (€10) per incident as goodwill where the Driver has complied with all platform policies.

(c) Chargeback amounts exceeding Wishie's goodwill threshold are deducted from Driver earnings or added to negative balance.

13.7. Payment Timing and Settlement

(a) For mixed payment bookings involving addon packages, charges may be processed immediately upon booking confirmation.

(b) Standard Trip payments are processed at Trip completion as confirmed by Driver marking the Trip as completed in the Platform.

(c) Settlement statements showing earnings, deductions, and Reserve Amounts are made available to Drivers through the Platform interface.

13.8. Payment Disputes and Adjustments

(a) Drivers may dispute payment calculations within forty-eight (48) hours of Trip completion through the Platform's support system.

(b) Wishie reserves the right to adjust Driver payments for calculation errors, fraudulent activity, or policy violations.

(c) Payment adjustments exceeding twenty euros (€20) require written notification to the Driver with explanation of the adjustment basis.

13.9. Discretionary Incentive Schemes

(a) Wishie may, entirely at its discretion and without any obligation, offer temporary Discretionary Incentives to Drivers from time to time based on criteria including but not limited to: (i) completion of a specified number of Trips within a defined period; (ii) provision of services during night hours, weekends, public holidays, or other high-demand periods; (iii) service provision in specified geographic areas or underserved locations; (iv) achievement of consistently high Customer ratings or service quality standards; (v) participation in promotional campaigns or Platform growth initiatives; and (vi) any other operational criteria determined by Wishie.

(b) Non-Contractual Nature: Discretionary Incentives are offered on an ex gratia basis and do not form part of any Driver's contractual entitlement, standard earnings, or guaranteed income. No course of dealing, past payment, or repeated offering of Discretionary Incentives creates any contractual entitlement, expectation, or obligation on Wishie to continue, repeat, or maintain any incentive scheme. Drivers must not make financial decisions or commitments based on anticipated Discretionary Incentives.

(c) Communication: Where Wishie offers a Discretionary Incentive scheme, eligible Drivers will be notified via in-app notification or email at the time of the offer, specifying: (i) the nature of the incentive; (ii) eligibility criteria and qualifying conditions; (iii) the incentive amount or calculation method; (iv) the offer period and expiry date; and (v) any applicable terms and conditions.

(d) Modification and Withdrawal: Wishie reserves the right to introduce, modify, suspend, or withdraw any Discretionary Incentive scheme at any time and at its sole discretion, with or without prior notice to Drivers. Where a scheme is modified or withdrawn during an active offer period, Drivers who have already met the qualifying criteria before the modification or withdrawal date shall remain eligible for the incentive as originally communicated.

(e) Payment and Settlement: Discretionary Incentive payments, where earned, will be processed through the same payment settlement system as standard Driver earnings and are subject to the same Reserve and Pending Policies set out in Section 13.4. Incentive payments will be itemised separately in Driver settlement statements.

(f) Clawback and Fraud Prevention: Wishie reserves the right to reverse, recover, or withhold Discretionary Incentive payments where the qualifying criteria were met through fraudulent activity, including but not limited to phantom rides, GPS spoofing, fare manipulation, coordinated schemes with Customers, or any other conduct prohibited under Section 18 (Financial Crime Prevention and Anti-Fraud Measures). Drivers found to have fraudulently obtained Discretionary Incentives may face immediate account Deactivation in addition to repayment obligations.

(g) Tax Obligations: Drivers are solely responsible for all tax obligations arising from Discretionary Incentive payments, including income tax, USC, PRSI, and VAT where applicable. Wishie may report Discretionary Incentive payments to the Revenue Commissioners as required by law.

(h) No Reliance: Drivers acknowledge and agree that: (i) Wishie is under no obligation to offer any Discretionary Incentive at any time; (ii) the absence of Discretionary Incentives does not constitute a breach of this Agreement; (iii) Discretionary Incentives may vary between Drivers, locations, and time periods without obligation to offer equal incentives to all Drivers; and (iv) Wishie's decision regarding Discretionary Incentives is final and not subject to the dispute resolution procedures in Section 20, except where a Driver alleges fraud or manifest error in incentive calculation.

14. Safety and Emergency Procedures

14.1. Master Safety and Emergency Framework: This Section 14 establishes the master safety and emergency framework applicable to all Platform services, Add-On Services, and User interactions. Wishie's role in emergencies is limited to providing facilitation tools (in-app emergency button to call 112/999, single-screen display of live location and Driver/vehicle details for the User to relay verbally to emergency services) and post-incident reporting channels. Wishie does not automatically share any data with emergency services or local authorities, and does not provide any proactive emergency help, emergency response, emergency monitoring, or emergency intervention. Safety and emergency provisions elsewhere in this Agreement are supplemental to and should be read in conjunction with this Section. All Users must familiarise themselves with these emergency procedures before using the Platform.

14.2. Emergency Contact Channels: The following emergency contact methods are available to Users:

(a) Emergency Services (Immediate Danger): In case of immediate danger, life-threatening situations, medical emergencies, criminal activity in progress, or any situation requiring immediate emergency response, Users must contact emergency services directly by dialling 112 or 999. The Platform provides an in-app emergency button that facilitates a direct call to 112/999 and, upon activation, displays the User's live location, assigned Driver details, and vehicle information on a single screen for the User to communicate verbally to emergency services while on the call. The in-app emergency button does not automatically transmit or share any data directly with emergency services or local authorities;

(b) Emergency Chat (Platform Safety): For non-emergency safety concerns or post-incident reporting relating to Platform usage, Users may access the in-app Emergency Chat feature. The Emergency Chat is a reporting and communication tool only and does not constitute an emergency response service;

(c) Safety Email: For non-urgent safety reports or follow-up communications, Users may email safety@wayszo.com;

(d) Platform Support: For general incident reporting and non-emergency matters, Users may use the standard in-app ticket system or email support@wayszo.com.

(e) No Proactive Emergency Support: Wishie does not provide any proactive emergency help, emergency response, emergency monitoring, welfare checks, or emergency intervention services. Wishie does not automatically transmit, share, or relay any User data to emergency services or local authorities. Wishie's role in emergencies is strictly limited to: (i) facilitating a direct call to 112/999 through the in-app emergency button; (ii) displaying the User's live location, Driver details, and vehicle information on a single screen for the User to communicate verbally to emergency services; and (iii) providing post-incident reporting channels. Beyond these facilitation features, Wishie has no capability, obligation, or responsibility to respond to, manage, coordinate, or resolve any emergency situation. Users must contact emergency services (112/999) directly for all emergencies and must not rely on Wishie for any emergency assistance.

14.3. Mandatory Incident Reporting

(a) Subject to the emergency procedures in Section 14.2 (Emergency Contact Channels), Drivers must immediately report to Wishie any incidents involving: motor vehicle crashes or injuries; allegations of assault, harassment, or threats; police interactions during service provision; weapon-related incidents; or any circumstances requiring emergency service response.

(b) Subject to the emergency procedures in Section 14.2 (Emergency Contact Channels), Customers must report safety concerns, driver misconduct, or incidents affecting their wellbeing through the Platform's support channels within 48 hours of occurrence.

(c) All incident reports must include relevant trip details, timestamps, and circumstances surrounding the reported event.

14.4. Data Preservation and Investigation

(a) Upon receiving a safety-related report, Wishie will preserve all relevant trip data including GPS tracking, timestamps, messaging logs, and booking records for investigation purposes.

(b) Wishie reserves the right to immediately suspend Platform access for any User pending investigation of serious safety allegations.

(c) Investigation procedures will be conducted with appropriate regard for all parties' safety and due process rights.

14.5. Immediate Suspension Triggers

(a) Wishie may immediately suspend or deactivate User accounts upon allegations or evidence of: assault, harassment, or threatening behaviour; weapon possession or threats involving weapons; driving under the influence of alcohol or controlled substances; repeated fraudulent activity; or any conduct posing immediate risk to User safety.

(b) Suspended Users will receive notification of suspension reasons and available appeal procedures where applicable.

14.6. Law Enforcement Cooperation

(a) Wishie fully supports and cooperates with legitimate law enforcement requests, regulatory investigations, and legal proceedings in accordance with applicable legal requirements and data protection obligations.

(b) Platform data, trip records, communication logs, User information, and investigation materials will be disclosed to law enforcement authorities, courts, regulatory bodies, and legal representatives where: (i) required by law, court order, or valid legal process; (ii) requested by law enforcement in connection with criminal investigations; (iii) necessary to protect the rights, property, or safety of Wishie, Users, or third parties; or (iv) required by regulatory bodies exercising statutory powers.

(c) Wishie maintains dedicated processes for responding to legal and regulatory data requests and will provide timely and comprehensive cooperation to legitimate authorities. Users consent to such disclosure as a condition of Platform access.

(d) Wishie may proactively report suspected criminal activity, safety threats, or regulatory violations to appropriate authorities without prior notice to the User concerned, where Wishie reasonably believes such reporting is necessary or appropriate.

14.7. Lost Property Protocol and Retrieval Procedures

(a) Subject to the general liability limitations in Section 16 (Master Liability Framework), Wishie provides contact relay services to facilitate lost property recovery but assumes no responsibility for the safekeeping, recovery, return, or compensation for lost, forgotten, or stolen property left in vehicles during Trips.

(b) Return Fee: Drivers may charge a return fee of ten euros (€10) for retrieved items, payable directly to the Driver. This fee compensates the Driver for time and travel costs associated with returning the item and applies regardless of item value or distance travelled.

(c) Reporting Lost Items: Customers who believe they have left property in a vehicle must report the loss through the Platform within 24 hours of Trip completion. Reports should include: (i) description of the item(s); (ii) approximate location in the vehicle where the item was left; (iii) Trip date, time, and reference number; and (iv) contact details for return coordination.

(d) Driver Obligations: Drivers are encouraged, but not required, to check their vehicles for left items after each Trip. Where a Driver discovers lost property, they should: (i) report the found item through the Platform within 24 hours; (ii) securely store the item for a reasonable period (minimum 14 days); (iii) cooperate with Wishie to facilitate return to the Customer; and (iv) not dispose of, use, or claim ownership of found items.

(e) Contact Facilitation: Upon receiving a lost property report, Wishie will: (i) attempt to contact the assigned Driver through Platform channels; (ii) facilitate communication between Customer and Driver to arrange return; (iii) provide Trip details to assist in identification; and (iv) mediate disputes regarding item condition or return fees where necessary.

(f) Return Arrangements: Return of lost property may be arranged by: (i) the Driver delivering the item to an agreed location (return fee applies); (ii) the Customer collecting the item from a location convenient to the Driver (reduced or no fee at Driver's discretion); or (iii) shipping at the Customer's expense for valuable items where in-person return is impractical.

(g) Unclaimed Items: Lost property not claimed within 30 days of the Trip date may be disposed of, donated, or retained by the Driver at their discretion. Wishie is not responsible for items disposed of after this period.

(h) Valuable Items Disclaimer: Customers are advised not to leave valuable items, important documents, electronic devices, or irreplaceable personal effects in vehicles. Wishie and Drivers accept no liability for loss, theft, or damage to such items, regardless of value.

(i) No Insurance Coverage: Lost property is not covered by any insurance maintained by Wishie or required of Drivers. Customers should ensure their own personal property insurance covers items during transportation.

14.8. Safety Communication Standards

(a) All Users must communicate respectfully and professionally through Platform channels.

(b) Wishie reserves the right to monitor safety-related communications and take appropriate action based on content assessment.

14.9. Medical Emergency Procedures

(a) In the event a Customer experiences a medical emergency during a Trip, including but not limited to cardiac arrest, loss of consciousness, seizure, severe allergic reaction, diabetic emergency, stroke symptoms, or any other sudden medical condition, Drivers must take the following actions in accordance with the emergency procedures in Section 14.2:

(i) Immediate Response: Safely stop the vehicle as soon as practically possible in a safe location, activate hazard lights, and assess the situation without placing themselves at risk;

(ii) Contact Emergency Services: Immediately call 112 or 999 to request ambulance assistance, providing: current location (use GPS coordinates if available), nature of the emergency, Customer's apparent condition, and any information provided by the Customer or companions;

(iii) Notify Wishie: Contact Wishie through the Platform's support channels as soon as safely possible after contacting emergency services;

(iv) Remain with Customer: Unless personal safety is at risk, remain with the Customer until emergency services arrive. Do not leave an unconscious or incapacitated Customer unattended;

(v) Basic Assistance: If trained and comfortable doing so, provide basic first aid or CPR. Drivers are not required to provide medical assistance beyond their training or comfort level;

(vi) Cooperate with Emergency Services: Provide emergency responders with relevant information including pickup location, destination, trip duration, and any observations about the Customer's condition or behaviour during the Trip;

(vii) Document the Incident: As soon as practical, submit a detailed incident report through the Platform including timeline of events, actions taken, emergency service reference numbers, and any witness information.

(b) Trip Termination for Medical Emergencies: Where a Trip cannot be completed due to a medical emergency, the Trip shall be deemed terminated at the point of the emergency. Fare calculation shall be based on the distance and time completed up to that point, with no additional charges for the incomplete portion.

(c) Driver Liability Protection: Drivers who respond to medical emergencies in good faith and in accordance with this Section shall not be held liable by Wishie for: (i) any adverse medical outcomes; (ii) delays in reaching the destination; (iii) decisions made under emergency circumstances; or (iv) the provision or non-provision of first aid within their capabilities. Wishie will support Drivers who act reasonably in medical emergency situations.

(d) Good Samaritan Protection: Drivers are advised that Irish law (Civil Law (Miscellaneous Provisions) Act 2011) provides protection from civil liability for persons who provide emergency assistance in good faith. Drivers who provide reasonable assistance during medical emergencies are encouraged by Wishie and will be supported.

(e) Customer Medical Disclosure: Customers are not required to disclose medical conditions when booking. However, Customers with conditions that may affect their travel (e.g., conditions requiring immediate medical intervention, severe allergies, conditions affecting consciousness) are strongly encouraged to: (i) travel with a companion where possible; (ii) carry medical identification or alert information; (iii) inform the Driver of any relevant conditions at the start of the Trip; and (iv) carry any necessary emergency medication (e.g., EpiPen, insulin, GTN spray).

(f) No Medical Responsibility: Wishie and Drivers are not medical professionals and do not assume any responsibility for: (i) diagnosing or treating medical conditions; (ii) monitoring Customer health during Trips; (iii) providing medical advice or recommendations; (iv) ensuring Customers are fit to travel; or (v) any pre-existing medical conditions that manifest during Trips.

(g) Liability Disclaimer for Medical Emergencies: Subject to the general liability limitations in Section 16 (Master Liability Framework), Wishie additionally disclaims liability for any losses, damages, injuries, or adverse outcomes arising from medical emergencies occurring during Trips, including but not limited to: (i) delayed emergency response; (ii) Driver actions or inactions during emergencies; (iii) failure to reach hospital or medical facility; (iv) any worsening of medical conditions; or (v) death or permanent injury. Customers acknowledge that transportation services are not medical transport, that Drivers are not trained medical personnel, and that Wishie does not provide any proactive emergency help, emergency monitoring, or emergency intervention. The in-app emergency button facilitates a call to 112/999 and displays live location and Driver/vehicle details on screen for the User to relay verbally to emergency services; it does not automatically share any data with emergency services or local authorities.

(h) Refusal of Service for Apparent Medical Emergencies: Drivers may refuse to commence a Trip where a Customer appears to be experiencing a medical emergency at the pickup location. In such cases, Drivers should: (i) offer to call emergency services on the Customer's behalf; (ii) remain with the Customer until help arrives if safe to do so; (iii) report the incident to Wishie; and (iv) may claim a No-Show Fee where appropriate. Such refusal does not constitute discrimination.

(i) Post-Emergency Reporting: Following a medical emergency during a Trip, Wishie may: (i) preserve trip records for insurance or legal purposes; (ii) provide documentation to emergency services, hospitals, or insurers upon appropriate request; and (iii) waive or adjust fees in recognition of the emergency circumstances at Wishie's discretion. For the avoidance of doubt, Wishie does not proactively contact Drivers, dispatch assistance, or coordinate any emergency response.

(j) Customer Incapacitation During Trip: Where a Customer becomes unconscious, unresponsive, or otherwise incapacitated during a Trip and cannot provide direction or consent, the Driver should: (i) contact emergency services immediately; (ii) not continue to the original destination unless directed by emergency services; (iii) not search the Customer's belongings except to locate medical identification or emergency contacts; and (iv) await emergency services or police guidance before taking further action.

(k) Accompanying Passengers: Where a Customer experiencing a medical emergency is travelling with companions, Drivers should: (i) seek information and assistance from companions; (ii) follow reasonable instructions from companions regarding the Customer's known medical conditions; (iii) transport all parties to hospital if requested and safe to do so; and (iv) document the involvement and instructions of companions in the incident report.

15. Insurance and Liability

15.1. Driver Insurance Requirements

(a) Each Driver must maintain valid and comprehensive motor insurance covering the vehicle used for providing transportation services, including coverage for hire and reward operations as required under Irish law.

(b) Driver insurance must include third-party liability coverage with minimum limits as prescribed by the Road Traffic Act and regulations thereunder.

(c) Drivers must provide proof of current insurance coverage during onboarding and maintain such coverage throughout their use of the Platform.

(d) Wishie reserves the right to request updated insurance documentation at any time and to suspend or deactivate Drivers who fail to maintain adequate insurance coverage.

15.2. Customer Insurance Disclaimer

(a) Customers acknowledge that Wishie does not provide insurance coverage for transportation services and that such coverage is the responsibility of the Driver providing the service.

(b) Customers acknowledge that Wishie does not independently verify the adequacy or current validity of any Driver's insurance coverage beyond document verification during onboarding and renewal. Customers should be aware that insurance coverage is the responsibility of the Driver providing the service.

15.3. Wishie Platform Insurance

(a) Wishie maintains appropriate technology errors and omissions insurance and general commercial liability insurance for its operations as a platform intermediary.

(b) Wishie's insurance does not extend to coverage of transportation services provided by Drivers or any incidents occurring during the provision of such services.

15.4. Liability Allocation - Transportation Services

(a) Drivers are solely responsible and liable for all aspects of transportation services provided to Customers, including but not limited to vehicle operation, passenger safety, route selection, and compliance with traffic laws.

(b) The Transport Contract is formed directly between the Customer and Driver, and Wishie is not a party to such contract nor liable for its performance or breach.

(c) Customers acknowledge that Wishie has no control over Driver conduct, vehicle condition, or the quality of transportation services provided.

15.5. Wishie Platform Liability Limitations

(a) Wishie's liability to any User is limited to its role as platform intermediary and shall not exceed the Platform Fee paid by the Customer for the relevant Trip.

(b) Wishie excludes all liability for indirect, consequential, or special damages including but not limited to loss of profits, business interruption, or personal injury arising from transportation services.

(c) Wishie disclaims all warranties, express or implied, regarding the availability, reliability, or quality of transportation services provided by Drivers.

15.6. Driver Indemnification

(a) Drivers agree to indemnify and hold harmless Wishie from any claims, damages, or expenses arising from their provision of transportation services, breach of this Agreement, or violation of applicable laws.

(b) Such indemnification includes reasonable legal costs and expenses incurred by Wishie in defending against third-party claims related to Driver conduct or service provision.

15.7. Force Majeure and Platform Availability

(a) Wishie shall not be liable for any failure or delay in platform services due to circumstances beyond its reasonable control, including but not limited to technical failures, internet outages, or Force Majeure Events.

(b) Platform unavailability does not affect existing Transport Contracts between Customers and Drivers.

16. Platform Liability Limitations

16.1. Platform Role Disclaimer

(a) Wishie provides an intermediary technology platform only and is not a transportation service provider, taxi company, or carrier.

(b) All transportation services are provided exclusively by independent licensed SPSV drivers who contract directly with customers upon acceptance of booking requests.

(c) Wishie does not control, direct, or supervise the provision of transportation services and makes no representations regarding driver performance, vehicle condition, or service quality.

16.2. Service Availability Disclaimers

(a) The Platform is provided "as is" and "as available" without warranties of any kind, whether express or implied.

(b) Wishie does not guarantee continuous platform availability, driver availability in any location, or successful completion of any Trip.

(c) Platform features, pricing estimates, and arrival times are provided for convenience only and may be subject to technical limitations or inaccuracies.

16.3. Master Liability Framework: This Section 16 establishes the master liability framework applicable to all Platform services, Add-On Services, Fleet Partner arrangements, and B2B relationships. Service-specific liability provisions elsewhere in this Agreement are supplemental to and should be read in conjunction with this Section. In the event of conflict between this Section and service-specific provisions, the provision most protective of Wishie shall prevail.

(a) Wishie's total liability to any User arising from or relating to use of the Platform shall not exceed the Platform Fees paid by that User for the specific Trip giving rise to the claim.

(b) Where no Platform Fee was charged, Wishie's maximum liability shall be limited to €50 per incident.

(c) These liability limitations apply regardless of the legal theory of liability, whether in contract, tort, negligence, or otherwise.

16.4. Exclusion of Indirect Losses

(a) Wishie shall not be liable for any indirect, incidental, special, consequential, or punitive damages including but not limited to loss of profits, data, use, goodwill, or other intangible losses.

(b) This exclusion applies even if Wishie has been advised of the possibility of such damages.

16.5. Transportation-Related Liability Allocation

(a) Drivers are solely responsible for all aspects of transportation service provision including vehicle safety, route selection, driving conduct, and compliance with traffic laws.

(b) Customers assume all risks associated with transportation services and must evaluate driver and vehicle suitability before entering any vehicle.

(c) Wishie is not liable for any personal injury, property damage, or losses arising from transportation services, vehicle accidents, driver conduct, or criminal acts by third parties.

16.6. User Indemnification

(a) Each User agrees to indemnify and hold harmless Wishie from any claims, damages, or expenses arising from their breach of this Agreement or misuse of the Platform.

(b) Drivers additionally indemnify Wishie against claims arising from their provision of transportation services, regulatory violations, or vehicle-related incidents.

16.7. Force Majeure

(a) Wishie shall not be liable for any failure or delay in platform performance due to Force Majeure Events beyond its reasonable control.

(b) Force Majeure Events include but are not limited to natural disasters, government actions, network failures, cyber attacks, or pandemic-related restrictions.

16.8. Statutory Rights Preservation

(a) Nothing in this Agreement excludes or limits Wishie's liability for: (i) death or personal injury caused by Wishie's negligence; (ii) fraud or fraudulent misrepresentation; (iii) any breach of the terms implied by the Consumer Rights Act 2022 or, to the extent still applicable, sections 12-15 of the Sale of Goods and Supply of Services Act 1980; or (iv) any other liability that cannot be excluded or limited under Irish law.

(b) Where Users are consumers within the meaning of Irish and EU consumer protection legislation, these limitations apply only to the extent permitted by such legislation. Nothing in this Agreement affects statutory rights that cannot be excluded or limited by contract, including rights under the European Union (Consumer Rights) Regulations 2013, the Consumer Rights Act 2022, the European Union (Unfair Terms in Consumer Contracts) Regulations 1995, and applicable EU consumer protection directives. Any term of this Agreement that would be deemed unfair under the Unfair Terms Directive (93/13/EEC) as transposed in Ireland shall be unenforceable to that extent.

(c) Assumption of Risk

(i) Users acknowledge and accept that transportation services involve inherent risks that cannot be eliminated regardless of the care taken by any party. By using the Platform and accepting transportation services, Users voluntarily assume all risks associated with such services to the maximum extent permitted by Irish and EU law. Nothing in this clause requires Users to assume risks arising from Wishie's own negligence or breach of duty.

(ii) Such inherent risks include, without limitation: (i) motor vehicle accidents, collisions, and related injuries; (ii) actions, omissions, or negligence of Drivers, other motorists, or third parties; (iii) vehicle mechanical failures or breakdowns; (iv) adverse weather conditions affecting travel safety; (v) traffic delays causing missed appointments, flights, or connections; (vi) theft, loss, or damage to personal belongings during trips; (vii) exposure to communicable diseases or illness; (viii) criminal acts by third parties including assault, robbery, or harassment; (ix) disputes or altercations with Drivers or other passengers; and (x) errors in GPS navigation or route selection.

(iii) Users acknowledge that Wishie has no control over the provision of transportation services and cannot guarantee the safety, reliability, punctuality, or quality of any trip.

(iv) Release and Waiver of Claims

(A) To the maximum extent permitted by applicable law, Users hereby release, waive, and forever discharge Wishie, its directors, officers, employees, agents, affiliates, and successors from any and all claims, demands, damages, losses, costs, expenses, and causes of action arising out of or relating to transportation services facilitated through the Platform. This release does not apply to claims arising from Wishie's own gross negligence, wilful misconduct, or fraud, nor does it affect any mandatory consumer rights that cannot be waived under Irish or EU law.

(B) This release includes, without limitation, claims arising from: (i) personal injury, death, or property damage occurring during or in connection with transportation services; (ii) Driver conduct, negligence, or misconduct; (iii) vehicle condition, maintenance, or safety; (iv) route selection, delays, or service quality; (v) disputes between Users; and (vi) any other matter relating to the Transport Contract between Customer and Driver.

(C) Users acknowledge that this release applies regardless of whether such claims arise from the negligence of Wishie or any other party, except that nothing in this clause excludes Wishie's liability for death or personal injury caused by Wishie's own gross negligence or wilful misconduct, or for fraud.

(D) This release is intended to be as broad and inclusive as permitted by the laws of Ireland, and if any portion is held invalid, the remaining portions shall continue in full force and effect.

17. Insurance Gaps and Liability Allocation

17.1. Insurance Continuity Requirements

(a) Drivers must ensure continuous, uninterrupted motor insurance coverage throughout all periods of Platform usage, including when online and available for bookings, when en route to pickup locations, during active trips, and when returning from completed trips.

(b) Drivers must immediately notify Wishie of any insurance policy cancellation, lapse, non-renewal, or material change in coverage, and must cease Platform operations until valid insurance is restored and verified.

(c) Wishie may implement automated insurance expiry tracking and will suspend Driver accounts upon detected insurance lapses. However, Wishie does not guarantee detection of all insurance gaps and Drivers remain solely responsible for maintaining valid coverage.

17.2. Deadhead Period Liability

(a) "Deadhead periods" include time when a Driver is: (i) online and awaiting Booking Requests; (ii) en route to a pickup location after accepting a booking; or (iii) returning from a completed trip without a passenger. Drivers acknowledge that their personal motor insurance must cover commercial operations during all such periods.

(b) Subject to the general liability limitations in Section 16 (Master Liability Framework), Wishie expressly disclaims all liability for any incidents, accidents, injuries, or property damage occurring during deadhead periods. Such liability rests exclusively with the Driver and their insurer.

(c) Customers acknowledge that Wishie has no control over Driver activities during deadhead periods and cannot be held liable for incidents occurring before Customer pickup or after Customer drop-off.

17.3. Insurance Verification Limitations

(a) Wishie verifies Driver insurance documentation during onboarding and upon document expiry/renewal. However, Wishie does not have real-time access to insurer databases and cannot guarantee that any Driver's insurance remains valid at the time of any particular trip.

(b) Customers acknowledge this verification limitation and accept that Wishie makes no warranty regarding the current validity or adequacy of any Driver's insurance coverage.

(c) In the event a Driver provides transportation services without valid insurance, the Driver shall be solely liable for all resulting claims, damages, and losses, and shall fully indemnify Wishie against any claims arising from such uninsured operation.

17.4. No Contingent Insurance

(a) Wishie does not maintain contingent liability insurance or excess coverage that would apply in the event of Driver insurance gaps, policy exclusions, or coverage disputes.

(b) Users acknowledge that the sole source of motor insurance coverage for transportation services is the Driver's own insurance policy, and that Wishie's intermediary role does not extend to insurance provision or coverage guarantees.

18. Financial Crime Prevention and Anti-Fraud Measures

18.1. Anti-Money Laundering Compliance

(a) Users shall not use the Platform to launder money, disguise the origins of illegally obtained funds, or facilitate any financial transactions designed to evade tax obligations or circumvent financial regulations.

(b) Wishie reserves the right to monitor transaction patterns for suspicious activity and to report suspected money laundering to the appropriate authorities including the Financial Intelligence Unit of An Garda Síochána.

(c) Users consent to Wishie sharing transaction data with law enforcement, regulatory authorities, and financial institutions where required by law or where Wishie reasonably suspects financial crime.

18.2. Phantom Ride and Fare Fraud Prevention

(a) "Phantom rides" (trips marked as completed without actual transportation occurring) are strictly prohibited. Wishie monitors GPS data and trip patterns to detect phantom ride schemes.

(b) Drivers and Customers found to be colluding in phantom ride schemes, fake trip generation, or artificial fare inflation shall be immediately deactivated, required to repay all fraudulently obtained amounts, and may be reported to law enforcement.

(c) Wishie reserves the right to reverse payments, recover funds, and pursue civil claims against Users engaged in fare fraud.

18.3. Coordinated Chargeback Prevention

(a) Users shall not initiate, coordinate, or participate in mass or coordinated chargebacks designed to harm Wishie financially, disrupt payment processing relationships, or fraudulently recover legitimately charged amounts.

(b) Coordinated chargeback activity may constitute fraud and will be reported to payment processors, financial institutions, and law enforcement where appropriate.

(c) Users engaged in coordinated chargebacks shall be liable for all resulting losses including chargeback fees, payment processor penalties, increased processing costs, and Wishie's costs of investigation and recovery.

18.4. Promotional and Incentive Fraud

(a) Users shall not abuse promotional codes, referral programs, driver incentives, or other offers through: (i) creation of fake accounts; (ii) self-referrals; (iii) coordinated exploitation with other Users; (iv) use of automated tools or bots; or (v) any other means of circumventing offer limitations.

(b) Wishie reserves the right to void promotional credits, reverse bonus payments, and recover fraudulently obtained benefits from Users engaged in promotional fraud.

18.5. Transaction Monitoring

(a) Wishie implements automated transaction monitoring systems to detect unusual patterns including: (i) abnormally high trip volumes; (ii) repeated trips between identical locations; (iii) trips of unusually short duration or distance; (iv) concentration of trips at unusual hours; and (v) patterns suggestive of coordinated fraudulent activity.

(b) Detection of suspicious patterns may trigger account suspension pending investigation. Users must cooperate with fraud investigations and provide requested information within reasonable timeframes.

19. Damage and Cleaning Fees

19.1. Damage Fee Categories

(a) Minor damage or cleaning fees shall be set at €10 for incidents including but not limited to food spills, minor stains, or light debris requiring basic cleaning.

(b) Major cleaning fees shall be set at €20 for incidents including but not limited to vomit, excessive mud, pet hair, or other contamination requiring professional cleaning services.

(c) Damage fees shall be set at up to €140 for incidents involving physical damage to the vehicle interior or exterior, including but not limited to tears, burns, scratches, or broken components, in accordance with NTA guidelines.

19.2. Assessment and Evidence Requirements

(a) Drivers must report damage or cleaning requirements through the Platform within 24 hours of Trip completion, providing photographic evidence and detailed description of the incident.

(b) Before and after photographs of the affected areas must be submitted with clear timestamps to substantiate any damage or cleaning fee claim.

(c) Wishie reserves the right to request additional evidence or independent verification for damage claims exceeding €50.

19.3. Fee Collection Process

(a) Damage and cleaning fees shall be charged to the Customer's registered payment method upon Wishie's determination that the claim is substantiated.

(b) Customers shall receive notification of any damage fee assessment within 48 hours of the claim being made, including details of the incident and supporting evidence.

(c) Payment of damage fees shall be processed automatically unless successfully disputed within the Dispute Window.

19.4. Fee Distribution

(a) Validated damage and cleaning fees shall be paid to the affected Driver in full, less any applicable payment processing charges.

(b) Fees shall be included in the next available settlement cycle following successful collection from the Customer.

19.5. Dispute Process

(a) Customers may dispute damage fees within 48 hours of notification by submitting a formal dispute through the Platform support system.

(b) Wishie shall review all supporting evidence and may request additional information from both parties before making a final determination.

(c) Disputes shall be resolved within 7 Business Days, with the final decision communicated to both parties in writing.

(d) Where a dispute is upheld in favour of the Customer, any collected fees shall be refunded and no charge shall apply to the Driver's account.

19.6. Driver Responsibilities

(a) Drivers must maintain their vehicles in clean condition and conduct basic cleanliness checks between Trips.

(b) Drivers shall not submit fraudulent or exaggerated damage claims and acknowledge that false claims may result in account Deactivation.

(c) Drivers are encouraged to address minor cleaning issues themselves where practical before submitting fee claims.

20. Dispute Resolution

20.1. Internal Complaint System

(a) All Users may submit complaints regarding Platform services, Trip experiences, billing disputes, or other issues through the in-app ticket system or by emailing support@wayszo.com.

(b) Emergency safety concerns must be reported to emergency services (112/999) directly. Users may use the in-app emergency button to facilitate the call and view relevant details on screen. Post-incident safety reports may be submitted through the channels specified in Section 14 (Master Safety and Emergency Framework).

(c) Drivers may submit complaints specifically relating to Driver services through the dedicated "Driver Complaint" ticket category within the Platform.

20.2. Response Timelines

(a) Wishie will acknowledge receipt of complaints within two Business Days and provide substantive responses within seven Business Days.

(b) Complex disputes requiring investigation may extend beyond seven Business Days, with Users notified of expected resolution timeframes.

(c) Driver complaints relating to deactivation or performance issues will receive final resolution within thirty Business Days.

20.3. Billing and Payment Disputes

(a) Fare disputes, Cancellation Fees, and Damage Fees may be contested within forty-eight hours of Trip completion or fee assessment.

(b) Users must provide relevant evidence including trip details, timestamps, and supporting documentation when disputing charges.

(c) Wishie will investigate billing disputes using available data including GPS records, Platform logs, and Driver reports.

20.4. Evidence and Investigation

(a) Wishie may request additional information from any party to resolve disputes, including photographic evidence, witness statements, or third-party documentation.

(b) All parties must cooperate reasonably with Wishie's investigation process and provide requested information within reasonable timeframes.

(c) Wishie reserves the right to make final determinations based on available evidence and may decline to investigate disputes lacking sufficient supporting information.

20.5. Resolution Outcomes

(a) Wishie may resolve disputes through fee reversals, partial refunds, Driver payments, account credits, or other appropriate remedies.

(b) Decisions regarding disputes are final unless new material evidence becomes available that was not previously considered.

(c) Repeated frivolous or bad faith disputes may result in restrictions on future dispute submissions.

20.6. Escalation and External Resolution

(a) Users unsatisfied with Wishie's resolution may escalate complaints through formal complaint procedures as outlined in Wishie's published complaint handling policy.

(b) Consumer disputes may be referred to the Competition and Consumer Protection Commission (CCPC) or other appropriate alternative dispute resolution services.

(c) Nothing in this clause prevents Users from pursuing legal remedies through Irish courts where disputes cannot be resolved through internal processes.

20.7. Data Preservation

(a) Wishie will preserve relevant Trip data, communications, and transaction records for the duration of active disputes and for sixty days following resolution.

(b) Users may request copies of their data relevant to disputes subject to applicable data protection requirements and reasonable administrative fees.

(c) Limitation Period for Claims

(i) Any claim or cause of action arising out of or relating to this Agreement, the Platform, or transportation services must be commenced within twelve (12) months of the date on which the claim or cause of action arose, failing which such claim shall be permanently barred. This limitation period does not apply to claims where a shorter or longer limitation period is mandated by Irish statute, including but not limited to personal injury claims under the Statute of Limitations (Amendment) Act 1991.

(ii) Users acknowledge that this limitation period is shorter than the statutory limitation period that would otherwise apply and agree that this shortened period is reasonable given the nature of Platform services and the availability of contemporaneous evidence.

(iii) The 48-hour dispute window specified elsewhere in this Agreement applies only to fare disputes, Cancellation Fees, No-Show Fees, and Damage Fees processed through the Platform's internal dispute resolution system, and does not limit the 12-month period for commencing legal proceedings.

(iv) The Arbitration Agreement and Class Action Waiver applicable to disputes under this Agreement are set out in Section 20.8 below.

20.8. Arbitration Agreement and Class Action Waiver

(a) Any dispute, claim, or controversy arising out of or relating to this Agreement, the Platform, or transportation services that cannot be resolved through Wishie's internal dispute resolution process shall be resolved through binding arbitration administered in accordance with the Arbitration Act 2010 (as amended), except where: (i) such arbitration would deprive a consumer of mandatory rights under Irish or EU consumer protection law; (ii) the consumer has the right to bring proceedings before the courts of their habitual residence under Regulation (EU) No 1215/2012 (Brussels I Recast); or (iii) mandatory provisions of Irish law require court jurisdiction.

(b) Arbitration shall be conducted by a single arbitrator agreed upon by the parties, or failing agreement within 14 days, appointed by the President of the Law Society of Ireland. The seat of arbitration shall be Dublin, Ireland, and the language of arbitration shall be English.

(c) The arbitrator's decision shall be final and binding, and judgment on the award may be entered in any court of competent jurisdiction. Each party shall bear its own costs of arbitration unless the arbitrator determines otherwise.

(d) CLASS ACTION WAIVER: TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE IRISH AND EU LAW, USERS AGREE THAT ANY ARBITRATION OR LEGAL PROCEEDING SHALL BE CONDUCTED ONLY ON AN INDIVIDUAL BASIS AND NOT AS A CLASS, CONSOLIDATED, OR REPRESENTATIVE ACTION. Users waive any right to participate in class actions, class arbitrations, or any proceeding where a party acts in a representative capacity. This waiver does not apply where it would conflict with mandatory consumer protection rights under Irish or EU law, including rights to collective redress under the Representative Actions Directive (EU) 2020/1828 as transposed in Ireland, or any other applicable consumer protection legislation.

(e) If the class action waiver in Section 20.8(d) is found to be unenforceable as to a particular claim, that claim (and only that claim) shall be severed from arbitration and may proceed in court, while the remaining claims shall continue in arbitration.

(f) Small Claims Exception: Claims for amounts not exceeding two thousand euros (€2,000) may, at the claimant's election, be brought in the District Court (Small Claims procedure) instead of arbitration. This exception does not apply to claims seeking injunctive or declaratory relief.

(g) Mandatory Pre-Litigation Steps: Before commencing any court proceedings or arbitration (other than for emergency injunctive relief), the claimant must: (i) submit a formal complaint through the Platform's internal dispute resolution system and allow 14 Business Days for resolution; (ii) if unresolved, request mediation through Wishie's mediation services and participate in good faith for a minimum of one mediation session or 30 days, whichever is shorter; and (iii) consider the Small Claims procedure where the claim does not exceed €2,000. Failure to comply with these pre-litigation steps may be raised as a defence and may affect the court's or arbitrator's costs determination.

(h) Legal Costs Limitation: To limit disproportionate legal expense for all parties, the following costs caps apply to disputes arising under this Agreement: (i) for claims not exceeding €2,000, recoverable legal costs shall be limited to €500 regardless of outcome; (ii) for claims between €2,001 and €10,000, recoverable legal costs shall be limited to €2,000 regardless of outcome; (iii) for claims exceeding €10,000, standard costs rules shall apply subject to the court's or arbitrator's discretion. Each party shall bear their own legal costs unless the court or arbitrator determines that the other party acted frivolously, vexatiously, or in bad faith, in which case the prevailing party may recover reasonable costs up to the applicable cap.

(i) Notwithstanding the foregoing, either party may seek injunctive or other equitable relief in any court of competent jurisdiction to prevent the actual or threatened infringement, misappropriation, or violation of intellectual property rights or confidential information.

20.9. Data Controller Roles: Subject to the master data protection framework in Section 21 and Wishie's Privacy Policy, the following data controller allocations apply:

(a) Wishie acts as data controller for platform operation data, user account information, payment processing data, and platform usage analytics.

(b) Drivers act as data controllers for customer personal data obtained during the provision of transport services, including any information exchanged during trips.

(c) Each party is responsible for compliance with data protection obligations in respect of personal data for which they are the data controller.

20.10. Data Processing by Wishie

(a) Wishie processes personal data solely for the purposes of: (i) operating the platform and facilitating bookings; (ii) processing payments; (iii) providing customer and driver support; (iv) ensuring platform safety and security; (v) complying with legal obligations; and (vi) improving platform services.

(b) Wishie implements appropriate technical and organisational measures to protect personal data against unauthorised access, alteration, disclosure, or destruction.

(c) Personal data processed through the platform is retained only for as long as necessary to fulfil the purposes for which it was collected or as required by applicable law.

20.11. Data Sharing

(a) Wishie may share limited customer information with matched drivers solely to facilitate trip provision, including customer location, contact details, and trip requirements.

(b) Wishie may share driver information with customers solely to facilitate trip provision, including driver name, vehicle details, location, and contact information.

(c) No party shall use shared personal data for any purpose other than facilitating the specific transport service for which it was provided.

20.12. User Rights

(a) Users may exercise their data protection rights including access, rectification, erasure, restriction, portability, and objection by contacting privacy@wayszo.com.

(b) Wishie will respond to data subject requests within one month of receipt, or provide reasons for any extension required.

(c) Users have the right to lodge complaints with the Data Protection Commission regarding data processing practices.

20.13. Third Party Processing

(a) Wishie may engage third-party processors including payment service providers, communication services, and analytics providers, subject to appropriate data processing agreements.

(b) All third-party processors are selected based on their ability to provide sufficient guarantees regarding data protection compliance.

20.14. Cross-Border Transfers

(a) Personal data may be transferred outside the European Economic Area only where appropriate safeguards are in place in accordance with applicable data protection law.

(b) Users will be informed of any such transfers and the safeguards applied.

21. Data Protection Cross-Reference and Essential Processing

21.1. Master Data Protection Framework: This Section 21 establishes the master data protection framework applicable to all Platform services, Add-On Services, B2B arrangements, and User interactions. Data protection provisions elsewhere in this Agreement are supplemental to and should be read in conjunction with this Section and Wishie's Privacy Policy. In the event of conflict between this Section and service-specific data provisions, the Privacy Policy shall prevail for data protection matters.

(a) Wishie's Privacy Policy, available at https://wayszo.com/privacy and within the Platform, is incorporated into this Agreement by reference. Users must review and accept the Privacy Policy as a condition of Platform access.

(b) The Privacy Policy sets out comprehensive details regarding data collection, processing, retention, security measures, third-party sharing, international transfers, and User rights under applicable data protection law.

(c) In the event of any conflict between this Section and the Privacy Policy regarding data protection matters, the Privacy Policy shall prevail.

21.2. Essential Data Processing for Platform Operation

(a) Users acknowledge and consent to the following data processing activities as essential for Platform operation: (i) sharing Customer location and contact details with matched Drivers (applicable to transportation services only); (ii) sharing Driver identity, vehicle details, and real-time location with Customers (applicable to transportation services only); (iii) processing payment card information through third-party payment processors; (iv) GPS tracking during active trips for safety and fare calculation (applicable to transportation services only); and (v) retention of trip records and Add-On Service records for dispute resolution and regulatory compliance.

(b) This essential data processing is necessary for the performance of the contract between Users and Wishie, and Users cannot opt out of such processing while maintaining active Platform accounts.

21.3. Driver-Customer Data Responsibilities

(a) Drivers receive limited Customer personal data solely to facilitate individual Transport Contracts. Drivers must: (i) use such data only for completing the relevant trip; (ii) not retain Customer data beyond trip completion; (iii) not share Customer data with any third party; (iv) not contact Customers outside Platform channels except as necessary for active trips; and (v) comply with data protection law in their capacity as independent data controllers.

(b) Customers receive limited Driver personal data solely to identify their assigned Driver and vehicle. Customers must: (i) use such data only for purposes relating to the relevant trip; (ii) not share Driver data publicly or with third parties; and (iii) not use Driver data for any purpose unrelated to Platform services.

(c) Breach of data handling obligations may result in account suspension or termination and may give rise to claims under data protection legislation.

21.4. Data Breach Notification

(a) Wishie will notify the Data Protection Commission of personal data breaches within 72 hours of becoming aware where the breach is likely to result in risk to individuals.

(b) Affected users will be notified without undue delay where the breach is likely to result in high risk to their rights and freedoms.

21.5. Privacy Policy

(a) Detailed privacy practices are set out in Wishie's Privacy Policy, which forms part of this Agreement, is available on the Platform, and is incorporated by reference in Section 21.1.

(b) The Privacy Policy may be updated from time to time with notice provided in accordance with Section 29 of this Agreement.

22. Account Suspension and Termination

22.1. Immediate Suspension Grounds

(a) Wishie may immediately suspend a User account without prior notice where there are reasonable grounds to believe the User has engaged in conduct involving assault, harassment, violence, threats, weapon possession, intoxication while providing services, fraud, or any activity that poses immediate safety risks to other Users.

(b) Accounts may be immediately suspended pending investigation of police interactions, accident reports involving injury, or allegations of criminal activity occurring during or in connection with Platform services.

(c) Drivers may be immediately suspended for providing transportation services without valid SPSV licensing, motor insurance, or other mandatory regulatory documentation.

22.2. Standard Termination Procedures

(a) For non-critical violations, Wishie shall provide seven (7) Business Days written notice before account termination, specifying the grounds for termination and providing opportunity for response.

(b) Accounts may be terminated following repeated violations of Platform policies, persistent poor ratings despite warnings, failure to maintain required documentation after notice periods, or breach of material terms of this Agreement.

(c) Customers may terminate their accounts at any time through Platform settings, subject to completion of any active bookings and payment of outstanding fees.

22.3. Driver Performance Standards

(a) Driver accounts are subject to review based on customer ratings, cancellation rates, compliance with NTA regulatory standards, and adherence to Platform safety policies.

(b) Drivers falling below NTA regulatory standards or Platform safety thresholds will receive notification and opportunity to address the concerns before facing account restrictions or removal from the Platform.

(c) Multiple performance signals may be considered in combination when determining account status, including but not limited to ratings, customer complaints, and compliance metrics.

22.4. Appeal and Complaint Procedures

(a) Users may submit appeals or complaints regarding account actions through the "Driver Complaint" or equivalent ticket category within the Platform within fourteen (14) days of the action.

(b) Wishie will review appeals with a target resolution time of thirty (30) days, though complex matters may require additional time.

(c) Appeals must include relevant evidence and detailed explanation of the circumstances, with Wishie reserving the right to request additional information during review.

22.5. Consequences of Termination

(a) Upon termination, User access to the Platform will cease immediately, and no further bookings may be made or accepted.

(b) Outstanding payments, fees, or charges will remain due and payable according to the original terms.

(c) For Drivers, any Reserve Amounts will be held for the standard pending period to cover potential chargebacks or disputes before release.

22.6. Data Retention

(a) Subject to the master data protection framework in Section 21 and Wishie's Privacy Policy, following account termination, Wishie may retain User data as required for legal, regulatory, or legitimate business purposes, including dispute resolution and compliance obligations.

(b) Personal data retention will comply with applicable data protection requirements and Wishie's Privacy Policy.

23. Accessibility Services

23.1. Wheelchair Accessible Vehicle (WAV) Services

(a) The Platform supports booking requests for wheelchair accessible vehicles and other mobility assistance services where such vehicles are available on the Platform.

(b) WAV availability is subject to driver participation and geographic coverage, and Wishie makes no guarantee that WAV services will be available at any specific time or location.

(c) Customers requiring WAV services should specify accessibility requirements when making a Booking Request to ensure appropriate vehicle matching.

(d) WAV bookings are subject to the same terms, conditions, and fee structure as standard vehicle bookings unless otherwise specified.

23.2. Service Animals

(a) Service animals accompanying passengers with disabilities are permitted in all vehicles in accordance with Irish disability legislation.

(b) Drivers must accommodate service animals without additional charge and may not refuse a booking solely on the basis that a service animal will accompany the passenger.

(c) Service animals must remain under the control of their handler at all times during the Trip.

23.3. Pet Transport Policy

(a) Pets other than service animals are permitted only with the express prior agreement of the assigned Driver. Customers must request pet transport at the time of booking by selecting the "Pet Transport" option or noting the request in Trip Notes. Drivers are not obligated to accept pet transport requests and may decline without penalty.

(b) Where a Driver agrees to transport pets, the following conditions apply: (i) pets must be appropriately restrained in carriers, crates, or harnesses suitable for their size; (ii) pets must remain under the Customer's control at all times; (iii) pets must not occupy seats unless in a carrier; (iv) Customers are liable for any damage, soiling, or excessive hair left by pets; and (v) cleaning fees ranging from €10 (minor hair/odour) to €50 (significant mess requiring professional cleaning) may apply.

(c) Customers must declare the presence of pets when making a Booking Request to enable appropriate Driver matching. Failure to declare pets may result in service refusal at pickup, No-Show Fee charges, and potential account warnings for repeat violations.

(d) The following pets are generally not permitted without explicit prior arrangement and specialist transport: (i) dogs classified as restricted breeds under the Control of Dogs Regulations 1998 (pit bull terrier, English bull terrier, Staffordshire bull terrier, bull mastiff, Doberman pinscher, German shepherd, Rhodesian ridgeback, Rottweiler, Japanese akita, Japanese tosa, bandog); (ii) exotic animals including reptiles, large birds, and primates; (iii) farm animals; and (iv) any animal that poses a safety risk to the Driver or other passengers.

(e) Drivers who agree to transport pets do so at their own discretion. Wishie does not require Drivers to accept pets and will support Drivers who decline pet transport requests.

(f) Customers assume all liability for any injury, damage, or incident involving their pet during transportation. Wishie and Drivers are not liable for pet injury, escape, or distress during Trips.

23.4. Accessibility Support

(a) Wishie endeavours to provide reasonable assistance to users with disabilities in accessing and using the Platform services.

(b) Accessibility-related complaints or requests for assistance may be submitted through the standard support channels with priority handling.

(c) Where WAV services are not available, Wishie may provide alternative guidance or referral information where reasonably possible.

24. In-Vehicle Conduct and Passenger Rules

24.1. Alcohol Policy

(a) Customers are strictly prohibited from consuming alcohol inside vehicles during Trips. Open containers of alcohol must be sealed and stored out of reach during transportation.

(b) Customers may transport sealed, unopened alcoholic beverages as luggage, but consumption during the Trip is not permitted under any circumstances.

(c) Drivers may refuse to commence or continue a Trip where Customers attempt to consume alcohol in the vehicle. Such refusal does not entitle Customers to fare refunds and may result in No-Show or Cancellation Fees.

(d) Violation of the alcohol consumption prohibition may result in Damage Fees for any cleaning required and potential account suspension for repeated violations.

24.2. Prohibited Substances

(a) Customers are strictly prohibited from possessing, consuming, smoking, vaping, or otherwise using any illegal drugs, controlled substances, or drug paraphernalia inside vehicles during Trips.

(b) Smoking and vaping of any substance (including tobacco, e-cigarettes, cannabis, or any other substance) is strictly prohibited in all vehicles at all times.

(c) Drivers must immediately terminate Trips where Customers are found to be using illegal substances and must report such incidents to Wishie and, where appropriate, law enforcement. Customers will be charged the full Fare plus applicable fees.

(d) Customers found in possession of illegal substances or engaging in drug use may face immediate and permanent account deactivation and reporting to An Garda Síochána.

24.3. Food and Beverage Policy

(a) Consumption of food and non-alcoholic beverages during Trips is permitted only at the Driver's discretion. Customers should request permission before consuming food or drinks.

(b) Drivers may refuse food and beverage consumption in their vehicles without providing reasons, and such refusal does not constitute grounds for complaint or fare dispute.

(c) Where food or beverage consumption is permitted and results in spillage, stains, or odours requiring cleaning, Customers will be liable for applicable Damage and Cleaning Fees as set out in Section 19.

(d) Hot beverages and foods with strong odours are generally discouraged and Drivers have absolute discretion to refuse their consumption in the vehicle.

24.4. Noise and Entertainment Policy

(a) Drivers have discretion over in-vehicle entertainment including radio, music, and audio content. Customers may request changes to volume or entertainment but Drivers are not obligated to comply.

(b) Customers must not play audio content from personal devices at volume levels that disturb the Driver or could affect safe driving. Customers wishing to listen to personal audio should use headphones or earbuds.

(c) Phone calls by Customers during Trips should be conducted at reasonable volume and with consideration for the Driver. Extended loud conversations may be requested to be moderated.

(d) Drivers may request that Customers reduce noise levels where it affects their concentration or ability to drive safely. Failure to comply with reasonable noise requests may constitute grounds for Trip termination.

24.5. Driver Discretion Powers

(a) Drivers retain sole discretion over in-vehicle conduct rules beyond the minimum standards set out in this Agreement. Drivers may impose additional reasonable rules regarding cleanliness, noise levels, music, air conditioning, and passenger behaviour.

(b) Customers must comply with reasonable Driver requests regarding in-vehicle conduct. Failure to comply may result in Trip termination at the Driver's discretion.

(c) Where a Driver terminates a Trip due to Customer misconduct or refusal to comply with reasonable in-vehicle rules, Customers remain liable for the Fare calculated to the point of termination plus any applicable fees.

(d) Drivers may not impose discriminatory rules or refuse service based on protected characteristics including race, gender, religion, disability, sexual orientation, or national origin.

24.6. Vehicle Environment Control

(a) Drivers have primary control over vehicle environment settings including air conditioning, heating, and window operation, as these may affect safe driving and vehicle condition.

(b) Customers may request adjustments to temperature or ventilation, and Drivers should make reasonable efforts to accommodate such requests where safe and practical to do so.

(c) Customers must not open doors while the vehicle is in motion or operate windows, locks, or other vehicle controls without Driver permission.

(d) Customers must not interfere with Driver controls, navigation systems, meters, or any vehicle equipment.

(e) Wishie will support Driver discretion decisions where they are reasonable and non-discriminatory. Disputes regarding Driver conduct rules will be reviewed on a case-by-case basis.

24.7. Child Safety and Car Seat Requirements

(a) In accordance with Irish law (S.I. No. 240/2006 - European Communities (Compulsory Use of Safety Belts and Child Restraint Systems in Motor Vehicles) Regulations), children under 150cm in height or weighing less than 36kg must use appropriate child restraint systems.

(b) Taxi/SPSV Exemption: Under Irish law, when travelling in a licensed taxi or SPSV, children aged 3 years and over may travel in the rear seat using an adult seatbelt if no appropriate child restraint is available. In such circumstances, use of the adult seatbelt is mandatory — unrestrained travel is not permitted. This exemption applies to Platform services.

(c) Children under 3 years of age may travel unrestrained in the rear seat of a licensed taxi or SPSV only where no child restraint is available. Wishie strongly recommends that parents and guardians provide appropriate child restraints for children under 3.

(d) Customer Responsibility: Customers are solely responsible for providing appropriate child restraint systems (car seats, booster seats) for children travelling in vehicles booked through the Platform. Wishie and Drivers do not provide child restraint systems.

(e) Installation Responsibility: Customers are solely responsible for the correct installation and use of any child restraint systems. Drivers are not required to assist with installation and accept no liability for incorrectly installed restraints.

(f) Drivers may, at their sole discretion, refuse to transport children where they believe child safety arrangements are inadequate, and such refusal does not constitute discrimination or breach of this Agreement.

(g) Wishie disclaims all liability for injuries to children arising from failure to use appropriate child restraints, incorrect installation, or reliance on the taxi/SPSV legal exemption.

24.8. Minor Passengers - Irish Law Compliance

(a) This section supplements the Unaccompanied Minors Policy in Section 31.5 and sets out additional requirements for transporting minor passengers in compliance with Irish law and Platform safety policies.

(b) Age Categories and Requirements:

(i) Under 3 years: Must be accompanied by parent/guardian or responsible adult. May travel unrestrained in rear seat only where no child restraint available (SPSV exemption). Customer strongly advised to provide appropriate infant/toddler car seat.

(ii) Ages 3-12 years (under 150cm/36kg): Must be accompanied by parent/guardian or responsible adult (18+). May use adult seatbelt in rear seat under SPSV exemption if no child restraint available. Customer advised to provide appropriate booster seat.

(iii) Ages 12-17 years: Must be accompanied by parent/guardian or responsible adult (18+). Must wear seatbelt at all times. Unaccompanied travel is not permitted.

(iv) 18 years and over: May travel unaccompanied. Must wear seatbelt at all times.

(c) Customers booking Trips for minors warrant that they have appropriate legal authority to do so and accept full responsibility for the minor's safety and conduct during the Trip.

(d) Drivers are not responsible for verifying the age of minor passengers but may refuse service where they reasonably believe a child is travelling in violation of this policy.

24.9. Seatbelt Requirements

(a) All passengers must wear seatbelts at all times while the vehicle is in motion. This is a legal requirement under Irish law (Road Traffic Act).

(b) Drivers must not commence or continue Trips where passengers refuse to wear seatbelts. Such refusal may result in Trip termination and Customers remain liable for applicable fees.

(c) In licensed taxis/SPSVs, passengers aged 17 and over are personally responsible for their own seatbelt compliance and may be liable for fixed penalty notices issued by An Garda Síochána.

(d) For passengers under 17, the accompanying adult is responsible for ensuring seatbelt/restraint compliance.

24.10. Passenger Capacity and Luggage

(a) Customers must not exceed the licensed passenger capacity of the vehicle as specified at booking. Drivers must refuse to transport excess passengers.

(b) Luggage must be safely stored and must not obstruct the Driver's view, access to controls, or emergency exits. Drivers may refuse excessive luggage that cannot be safely accommodated.

(c) Customers are responsible for loading and unloading their own luggage. Drivers may assist at their discretion but accept no liability for damage to luggage during handling.

24.11. Trip Stops, Pauses, and Route Modifications

(a) Drivers are prohibited from pausing, stopping, or deviating from the agreed route during a Trip for personal reasons or any purpose not directly related to the Trip, unless expressly permitted by the Customer during the Trip. Prohibited pauses include, without limitation: (i) stopping at shops, petrol stations, or ATMs for Driver personal use; (ii) picking up or dropping off third parties; (iii) taking breaks for food, rest, or personal calls; (iv) deviating to collect items or conduct personal business; and (v) any other unscheduled stops not consented to by the Customer.

(b) Where a Driver requires an emergency stop (e.g., vehicle mechanical issue, medical emergency, urgent bathroom need), the Driver must: (i) inform the Customer immediately of the reason; (ii) keep the stop as brief as reasonably possible; (iii) ensure Customer safety during the stop; and (iv) not charge the Customer for any additional time or fare resulting from the emergency stop.

(c) Customers who permit Drivers to make personal stops during a Trip do so at their own discretion. Such consent does not create any obligation on Wishie and does not affect fare calculations or Platform policies.

(d) Customer Stop Requests: Customers are not permitted to request additional stops or route modifications during a Trip that were not specified during the booking process, unless such requests are communicated to and approved by Wishie through the Platform.

(e) All intended stops must be declared by the Customer at the time of booking through the "Trip Notes" or "Additional Stops" feature in the Platform. Stops not declared during booking may: (i) be refused by the Driver at their sole discretion; (ii) result in additional charges calculated by the vehicle meter; (iii) affect fare cap applicability; and (iv) not be covered by the original booking confirmation.

(f) Where a Customer requests an unplanned stop during a Trip: (i) the Driver may refuse without penalty if the stop was not pre-arranged; (ii) if the Driver agrees, any additional time or distance charges shall be calculated at metered rates and are payable by the Customer; (iii) Wishie is not responsible for any disputes arising from unplanned stops; and (iv) fare disputes relating to unplanned stops may not be upheld if the Customer did not declare the stop during booking.

(g) Drivers who accommodate unplanned Customer stop requests do so at their own discretion and risk. Wishie does not require Drivers to accept additional stops and will support Drivers who decline such requests.

(h) For bookings requiring multiple stops (e.g., collecting additional passengers, dropping items), Customers must specify all stops during the booking process to ensure accurate fare calculation and Driver acceptance. Multi-stop bookings may attract additional charges as displayed at booking confirmation.

24.12. Early Drop-Off and Fare Obligations

(a) Where a Customer requests to be dropped off at a location before the agreed destination, the Customer remains liable for the full pre-agreed Fare as displayed at booking confirmation. Early termination of the Trip at the Customer's request does not entitle the Customer to any fare reduction, partial refund, or recalculation of the Fare.

(b) The full Fare obligation applies regardless of the reason for the Customer's early drop-off request, including but not limited to: (i) change of plans or schedule; (ii) preference for alternative transport; (iii) decision to walk the remaining distance; (iv) meeting someone en route; or (v) any other Customer-initiated reason.

(c) Exceptions - Driver or Vehicle Issues: The full Fare obligation does not apply where the early drop-off is necessitated by: (i) vehicle breakdown, mechanical failure, or safety issue rendering the vehicle unable to continue; (ii) Driver illness, incapacitation, or emergency preventing continuation of the Trip; (iii) Driver misconduct, unsafe driving, or violation of Platform policies; (iv) Driver request to terminate the Trip without valid grounds; or (v) any other circumstance attributable to the Driver or vehicle condition rather than Customer choice.

(d) Where early drop-off results from Driver or vehicle issues as specified in Section 24.12(c), the Customer shall be charged only the metered fare to the point of drop-off, or a pro-rata portion of the agreed Fare based on distance completed, whichever is lower. Wishie will review such incidents and adjust fares accordingly upon Customer dispute.

(e) Customers who dispute Fare charges following early drop-off must submit a dispute through the Platform within 48 hours, providing details of the circumstances and any supporting evidence. Wishie will review GPS data, trip records, and any incident reports to determine appropriate fare adjustments.

(f) Drivers must not encourage, suggest, or pressure Customers to accept early drop-off in order to retain the full Fare while reducing service provision. Such conduct may constitute fraud and will result in fare reversal and potential account action.

25. Communications and Marketing

25.1. Transactional Communications

(a) Wishie may send transactional communications to Users via in-app notifications or email regarding booking confirmations, trip updates, payment receipts, account changes, safety alerts, and service-related matters.

(b) Users acknowledge that transactional communications are essential to the operation of the Platform and cannot be opted out of while maintaining an active account.

25.2. Marketing Communications

(a) Wishie may send promotional communications including service updates, special offers, and marketing content only where Users have provided explicit consent through checkbox opt-in during registration or account settings.

(b) Users may withdraw marketing consent at any time through account settings, unsubscribe links in communications, or by contacting Wishie support.

(c) Withdrawal of marketing consent does not affect transactional communications or the provision of Platform services.

25.3. Communication Methods

(a) Wishie will communicate with Users through the following channels:

(b) - In-app notifications for real-time updates

(c) - Email for confirmations, receipts, and marketing (where consented)

(d) - Emergency Chat for safety-related matters only

(e) Users are responsible for maintaining current and accurate contact information in their account settings.

25.4. Service Updates and Changes

(a) Wishie will notify Users of material changes to these terms, fees, or service features by email with seven (7) days' advance notice.

(b) Non-material updates may be communicated through in-app notifications or account dashboards.

25.5. Referral Program

(a) Wishie may operate referral programs allowing Users to invite others to join the Platform.

(b) Participation in referral programs is subject to separate terms and conditions which will be provided at the time of participation.

25.6. Communication Preferences

(a) Users may manage their communication preferences through account settings, including frequency and types of permitted communications within the categories specified in this section.

(b) Wishie respects User preferences but reserves the right to send critical safety, security, or legal compliance communications regardless of preference settings.

26. Governing Law and Jurisdiction

26.1. This Agreement and any disputes or claims arising out of or in connection with it or its subject matter or formation (including non-contractual disputes or claims) shall be governed by and construed in accordance with the laws of Ireland.

26.2. Each party irrevocably agrees that the courts of Ireland shall have non-exclusive jurisdiction to settle any dispute or claim arising out of or in connection with this Agreement or its subject matter or formation (including non-contractual disputes or claims).

26.3. Nothing in this clause shall limit the right of any party to take proceedings against any other party in any other court of competent jurisdiction, nor shall the taking of proceedings in any one or more jurisdictions preclude the taking of proceedings in any other jurisdictions, whether concurrently or not, to the extent permitted by the law of such other jurisdiction.

26.4. For consumer disputes, Customers may also refer complaints to the Competition and Consumer Protection Commission (CCPC), or utilise the European Commission's Online Dispute Resolution platform at https://ec.europa.eu/consumers/odr, or other relevant alternative dispute resolution bodies as applicable under Irish and EU consumer protection legislation.

26.5. This clause shall survive termination of this Agreement.

27. Future Jurisdictions and International Expansion

27.1. Current Jurisdiction

(a) This Agreement and the Platform services described herein currently operate exclusively within the Republic of Ireland. All references to regulatory requirements, licensing bodies (including the National Transport Authority), currency, and applicable law refer to Irish law and institutions unless otherwise specified.

27.2. Future Expansion Rights

(a) Wishie reserves the right to expand Platform operations to additional jurisdictions including, but not limited to, the United Kingdom, United States of America, United Arab Emirates, and India.

(b) Upon expansion to new jurisdictions, Wishie may publish jurisdiction-specific addendums, supplementary terms, or entirely separate terms of service as required by local law and regulatory requirements.

(c) Users operating in new jurisdictions will be required to accept applicable jurisdiction-specific terms before accessing Platform services in those regions.

27.3. Jurisdiction-Specific Modifications

(a) Where Wishie operates in multiple jurisdictions, the following provisions may be modified by jurisdiction-specific addendums: (i) governing law and dispute resolution procedures; (ii) licensing and regulatory compliance requirements; (iii) currency and payment processing terms; (iv) insurance requirements; (v) data protection and privacy obligations; (vi) consumer protection provisions; and (vii) employment/contractor classification requirements.

(b) In the event of conflict between this Agreement and any jurisdiction-specific addendum, the jurisdiction-specific addendum shall prevail for Users and services within that jurisdiction.

27.4. Cross-Border Services

(a) Platform services are intended for use within the jurisdiction where the User's account is registered. Cross-border trips (e.g., trips originating in Ireland and terminating in Northern Ireland) may be subject to additional terms, regulatory restrictions, or insurance limitations.

(b) Users must comply with all applicable customs, immigration, and transportation regulations when undertaking cross-border trips. Wishie disclaims all liability for regulatory violations arising from cross-border travel.

(c) Drivers are solely responsible for ensuring their SPSV licensing and insurance coverage permits cross-border operations before accepting such Booking Requests.

28. Force Majeure

28.1. Neither party shall be liable for any failure or delay in performing their obligations under this Agreement which is due to a Force Majeure Event.

28.2. A Force Majeure Event means any circumstance not within a party's reasonable control including but not limited to:

(a) acts of God, flood, drought, earthquake or other natural disaster;

(b) epidemic or pandemic;

(c) terrorist attack, civil war, civil commotion or riots, war, threat of or preparation for war, armed conflict, imposition of sanctions, embargo, or breaking off of diplomatic relations;

(d) nuclear, chemical or biological contamination or sonic boom;

(e) any law or any action taken by a government or public authority, including without limitation imposing an export or import restriction, quota or prohibition;

(f) collapse of buildings, fire, explosion or accident;

(g) any labour or trade dispute, strikes, industrial action or lockouts;

(h) non-performance by suppliers or subcontractors; and

(i) interruption or failure of utility service including but not limited to electric power, gas or water or internet connectivity affecting the Platform's operation.

28.3. If a Force Majeure Event prevents a party from carrying out its obligations under this Agreement:

(a) the party shall immediately notify the other parties of the Force Majeure Event, the date on which it started, its likely or potential duration, and the effect of the Force Majeure Event on its ability to perform any of its obligations under the Agreement;

(b) the party shall use all reasonable endeavours to mitigate the effect of the Force Majeure Event on the performance of its obligations;

(c) the party shall continue to perform such of its obligations as are not prevented by the Force Majeure Event; and

(d) once the Force Majeure Event ceases to prevent the party from performing its obligations, that party shall immediately resume the performance of such obligations.

28.4. If a Force Majeure Event prevents a party from performing its obligations for a continuous period of more than four weeks, any party may terminate this Agreement by giving 14 days' written notice to the other parties.

28.5. No party shall be entitled to any compensation as a result of termination under Section 28.4.

29. Amendment and Updates

29.1. Amendment Rights

(a) Wishie reserves the right to amend, modify, or update these Terms at any time. Material amendments affecting Users' rights or obligations will be notified in accordance with Section 29.2 and will not take effect retroactively.

(b) Amendments may be made to reflect changes in applicable law, regulatory requirements, business practices, or platform functionality.

29.2. Notification Procedures

(a) Wishie will provide notice of material changes to these Terms by email to the address associated with each User's account.

(b) Notice of amendments will be provided at least seven (7) days prior to the effective date of such changes, except for: (i) service suspensions, discontinuations, or operational changes covered under Section 2.8, which may be implemented without prior notice; and (ii) changes to Platform Fee rates, Booking Fee rates, or other fee structures affecting Drivers, which require thirty (30) days' advance notice in accordance with Section 6.2(d) and the EU Platform-to-Business Regulation (EU) 2019/1150.

(c) Non-material changes, including administrative updates and corrections, may be implemented without prior notice.

29.3. Effective Date

(a) Amended Terms will become effective on the date specified in the notification email or, if no date is specified, seven (7) days after the notification is sent.

(b) The most current version of these Terms will be made available on the Platform and will supersede all previous versions.

29.4. Deemed Acceptance

(a) Continued use of the Platform after the effective date of any amendment constitutes acceptance of the modified Terms.

(b) Users who do not agree to the amended Terms must cease using the Platform and may close their account in accordance with the termination provisions herein.

29.5. Driver-Specific Notifications

(a) Drivers will receive additional notice of changes that materially affect earnings, fees, or performance requirements through the driver support email channel.

(b) Such notifications will include a summary of key changes and their anticipated impact on driver operations.

30. Platform Integrity, Security, and Prohibited Activities

30.1. Competitive Harm and Trade Secret Protection

(a) Users shall not use any information, data, algorithms, pricing structures, driver/customer lists, business methods, or other proprietary information obtained through the Platform to establish, operate, assist, or invest in any competing transportation platform or service.

(b) Users shall not reverse engineer, decompile, disassemble, or otherwise attempt to derive the source code, algorithms, pricing logic, matching systems, or other trade secrets underlying the Platform's operation.

(c) Users shall not recruit, solicit, or induce any Driver registered on the Platform to join or provide services through a competing platform or service, whether directly or through intermediaries.

(d) Users shall not scrape, harvest, collect, or aggregate data from the Platform for any commercial purpose, competitive analysis, or to create derivative databases or services.

(e) Users shall not share, disclose, or transmit any confidential business information, pricing data, or operational insights obtained through Platform use to any competitor or third party.

(f) Violation of this clause shall entitle Wishie to seek injunctive relief, account termination, and recovery of all damages including loss of competitive advantage. The minimum damages figure of €5,000 per breach specified herein represents a genuine pre-estimate of loss and is not a penalty. Wishie reserves the right to claim actual damages where they exceed this amount.

30.2. Business and Reputational Harm Protection

(a) Users shall not engage in any conduct, whether through the Platform or otherwise, that damages, disparages, or brings into disrepute Wishie, its brand, reputation, business relationships, or goodwill.

(b) Users shall not make, publish, or disseminate false, misleading, defamatory, or malicious statements about Wishie, its services, employees, or other Users through any medium including social media, review platforms, press, or public forums.

(c) Users shall not manipulate, artificially inflate, or coordinate fake reviews, ratings, or feedback to harm Wishie's reputation or distort Platform quality signals.

(d) Users shall not engage in any fraudulent, deceptive, or manipulative conduct that could adversely affect Wishie's relationships with payment processors, regulators, business partners, or other stakeholders.

(e) Users shall not instigate, encourage, or coordinate other Users or third parties to take actions harmful to Wishie's business interests, including but not limited to organised boycotts, coordinated complaints to regulators, or mass chargebacks.

(f) Users shall be liable for all direct and indirect losses, consequential damages, lost profits, legal costs, regulatory fines, and reputational harm suffered by Wishie as a result of any breach of this clause, to the extent such liability is permitted under Irish law and is not excluded by mandatory consumer protection legislation.

30.3. Platform Security and Technical Misuse

(a) Users shall not attempt to gain unauthorised access to the Platform, its servers, databases, networks, or any accounts, systems, or data belonging to Wishie or other Users.

(b) Users shall not introduce, upload, transmit, or otherwise disseminate any viruses, malware, trojans, worms, ransomware, spyware, adware, or other malicious code or harmful components into or through the Platform.

(c) Users shall not exploit, probe, scan, or test the vulnerability of the Platform or any associated system or network, or breach any security or authentication measures, whether through automated or manual means.

(d) Users shall not conduct denial-of-service attacks, flood attacks, packet sniffing, spoofing, SQL injection, cross-site scripting, or any other technical attacks designed to disrupt, degrade, or compromise Platform operations.

(e) Users shall not use bots, crawlers, scrapers, automated scripts, or other automated means to access, interact with, or extract data from the Platform without Wishie's prior written authorisation.

(f) Users shall not interfere with, manipulate, or circumvent any security features, access controls, usage limits, geolocation restrictions, or other protective measures implemented by Wishie.

(g) Users shall not forge headers, manipulate identifiers, or otherwise disguise the origin of any content or communication transmitted through or to the Platform.

(h) Users shall immediately notify Wishie upon discovering any security vulnerability, breach, or suspicious activity affecting the Platform, without exploiting or disclosing such vulnerability to any third party.

30.4. Fraudulent and Manipulative Conduct

(a) Users shall not create fake accounts, use false identities, or operate multiple accounts to circumvent Platform rules, manipulate pricing, abuse promotions, or evade account restrictions.

(b) Users shall not engage in fare manipulation, GPS spoofing, phantom rides, coordinated cancellations, or other schemes designed to fraudulently obtain payments, credits, or benefits from the Platform.

(c) Users shall not abuse referral programs, promotional codes, incentive schemes, or loyalty programs through fraudulent or deceptive means.

(d) Users shall not collude with other Users, Drivers, or third parties to defraud Wishie or manipulate Platform operations for improper gain.

30.5. Indemnification for Prohibited Activities

(a) Users who breach any provision of this Section shall fully indemnify and hold harmless Wishie against all losses, damages, costs, expenses (including legal fees on a full indemnity basis), fines, penalties, and liabilities arising from or in connection with such breach.

(b) Indemnification under this clause covers: (i) direct financial losses; (ii) indirect and consequential losses including lost profits and business opportunities; (iii) costs of investigation, remediation, and system restoration; (iv) regulatory fines and penalties; (v) third-party claims; (vi) reputational damage; and (vii) legal and professional fees.

(c) Wishie may recover liquidated damages of €10,000 per security breach incident and €5,000 per competitive harm incident as a genuine pre-estimate of loss. These amounts reflect Wishie's reasonable assessment of the likely damage from such breaches, taking into account investigation costs, remediation expenses, and business disruption. Wishie reserves the right to claim actual damages where they exceed these amounts.

30.6. Reporting and Cooperation

(a) Wishie reserves the right to report suspected violations of this Section to law enforcement, regulatory authorities, or other appropriate bodies, and to cooperate fully with any resulting investigations or legal proceedings.

(b) Users acknowledge that violations of Platform security provisions may constitute criminal offences under the Criminal Justice (Offences Relating to Information Systems) Act 2017 and other applicable legislation, and consent to Wishie providing relevant evidence to prosecuting authorities.

(c) Wishie may immediately and permanently deactivate any User account suspected of violating this Section, without prior notice or right of appeal, and may pursue all available civil and criminal remedies.

31. Safety, Criminal Activity Prevention, and Incident Management

31.1. Zero Tolerance Policy

(a) Wishie maintains a zero tolerance policy for sexual assault, sexual harassment, physical violence, threats of violence, stalking, human trafficking, drug trafficking, and other serious criminal conduct. Any User found to have engaged in such conduct will be immediately and permanently deactivated without right of appeal, and reported to appropriate law enforcement authorities.

(b) Users must immediately report any incidents involving the above conduct through the emergency channels specified in Section 14.2 (Emergency Contact Channels), and contact emergency services (112/999) where there is immediate danger.

31.2. Prohibited Criminal Activities

(a) Users are strictly prohibited from using the Platform to facilitate, conduct, or participate in any illegal activity including but not limited to: (i) drug trafficking or transportation of controlled substances; (ii) human trafficking or smuggling; (iii) transportation of illegal weapons, explosives, or hazardous materials; (iv) money laundering or proceeds of crime; (v) terrorist activities or material support for terrorism; and (vi) any other criminal offences under Irish or international law.

(b) Drivers who suspect a Customer is attempting to use Platform services for illegal purposes must refuse or terminate the trip immediately and report the incident to Wishie and, where appropriate, law enforcement.

(c) Customers who suspect a Driver is engaged in illegal activity during a trip should prioritise personal safety, exit the vehicle when safe to do so, and immediately contact emergency services and Wishie.

31.3. Stalking and Data Misuse Prevention

(a) Drivers are strictly prohibited from using Customer location data, contact information, or trip history to contact, follow, monitor, or harass Customers outside the scope of Platform-facilitated trips.

(b) Customers are strictly prohibited from using Driver information obtained through the Platform to contact, follow, monitor, or harass Drivers outside the scope of Platform-facilitated trips.

(c) Any contact between Drivers and Customers outside the Platform for purposes unrelated to an active or recent booking is prohibited and may result in account deactivation.

(d) Wishie implements technical measures including masked phone numbers and limited data visibility to reduce stalking risks, but Users acknowledge that complete prevention is not possible and must exercise personal vigilance.

31.4. Route Manipulation and Long-Hauling

(a) Drivers are prohibited from intentionally taking longer or inefficient routes to increase Fares ("long-hauling"), except where: (i) alternative routes are necessary due to traffic conditions, road closures, or safety concerns; (ii) the Customer expressly requests an alternative route; or (iii) GPS/navigation errors reasonably justify the deviation.

(b) Wishie monitors trip routes and may investigate significant deviations from optimal routing. Drivers found to be engaging in systematic long-hauling may face fare adjustments, warnings, or account deactivation.

(c) Route Efficiency Monitoring and Dispute Resolution

(i) Wishie monitors Trip routes using GPS data to identify significant deviations from optimal routing. Where route efficiency falls below expected thresholds without justification, Wishie may: (i) contact the Driver for explanation; (ii) adjust the Fare to reflect the optimal route distance; (iii) issue warnings for pattern violations; and (iv) take account action for systematic inefficient routing.

(ii) Customers who believe they were charged for an inefficient route may dispute the Fare within 48 hours. Wishie will compare the actual route against optimal routing and traffic conditions at the time of the Trip. Where inefficient routing is confirmed without valid justification, Fares will be adjusted to the lower of the metered fare for optimal distance or the Fare Cap.

(iii) Drivers are encouraged to communicate with Customers when deviating from expected routes due to traffic, road conditions, or local knowledge. Such communication may serve as evidence in route disputes.

(iv) GPS data, route recordings, and traffic condition logs are retained for 90 days following Trip completion to support route efficiency reviews and dispute resolution.

(d) Customers may dispute fares where they believe long-hauling occurred, providing the 48-hour dispute window is observed. Wishie will review GPS data to determine appropriate adjustments.

31.5. Unaccompanied Minors Policy

(a) No Unaccompanied Minors Under 18: As a Platform safety policy, children and young persons under 18 years of age may not travel unaccompanied in vehicles booked through the Platform under any circumstances. All minors must be accompanied by a parent, guardian, or responsible adult (18 years or older) throughout the entire Trip. This is a Platform policy requirement and not a statutory obligation under Irish law.

(b) This policy applies regardless of parental consent, distance of journey, or time of day. Wishie does not accept waivers, consent forms, or parental authorisations for unaccompanied minor travel.

(c) Drivers who arrive at a pickup location and discover the passenger is an unaccompanied minor under 18 must refuse to commence the Trip, contact Wishie support immediately, and may claim a No-Show Fee. Drivers should not leave minors unattended if doing so would create a safety risk; in such cases, Drivers should contact emergency services if necessary.

(d) Customers who book Trips for unaccompanied minors under 18, or who misrepresent passenger ages, will face immediate account suspension and will be liable for any No-Show Fees incurred. Repeated violations may result in permanent account deactivation.

31.6. Intoxication and Incapacitation

(a) Drivers may refuse to transport Customers who are severely intoxicated or incapacitated to the extent that they pose a safety risk to themselves, the Driver, or vehicle property. Such refusal does not constitute discrimination and may entitle the Driver to a No-Show Fee.

(b) Drivers must not operate vehicles while under the influence of alcohol, drugs, or any substance that impairs driving ability. Violation of this provision will result in immediate permanent deactivation and reporting to authorities.

(c) Customers who suspect a Driver may be impaired should request to end the trip immediately, exit the vehicle safely, and report the incident to Wishie and emergency services.

32. Regulatory Compliance and License Monitoring

32.1. Driver License Monitoring

(a) Drivers must maintain valid SPSV driver licences, vehicle licences, and motor insurance at all times while registered on the Platform. Expiry, revocation, suspension, or non-renewal of any required licence or insurance immediately disqualifies the Driver from providing services.

(b) Wishie implements automated monitoring systems to track document expiry dates and will provide advance notification to Drivers of upcoming renewals. However, Drivers remain solely responsible for ensuring timely renewal regardless of Wishie notifications.

(c) Drivers must notify Wishie within 24 hours of: (i) any licence revocation, suspension, or restriction; (ii) conviction for any driving offence; (iii) material changes to insurance coverage; (iv) vehicle changes affecting licensing; or (v) any regulatory action by the National Transport Authority.

32.2. Automatic Suspension Triggers

(a) Driver accounts will be automatically suspended upon: (i) expiry of SPSV driver licence; (ii) expiry of vehicle licence; (iii) expiry of motor insurance; (iv) notification of licence revocation or suspension; or (v) failure to provide requested updated documentation within specified timeframes.

(b) Suspended Drivers may not accept new Booking Requests but must complete any accepted trips in progress at the time of suspension, unless the suspension relates to safety concerns requiring immediate cessation of services.

(c) Account suspension will be lifted upon provision and verification of valid replacement documentation.

32.3. Regulatory Reporting

(a) Wishie may be required to provide information to the National Transport Authority, Revenue Commissioners, Data Protection Commission, or other regulatory bodies. Users consent to disclosure of their Platform data to regulatory authorities where required by law or regulatory request.

(b) Drivers acknowledge that their trip data, earnings information, and compliance records may be shared with tax authorities in compliance with Wishie's reporting obligations.

32.4. Surge Pricing Restrictions

(a) Wishie may implement dynamic pricing based on supply and demand. However, Wishie commits to: (i) suspending or limiting surge pricing during declared national emergencies, natural disasters, or public safety crises; (ii) displaying clear surge multipliers to Customers before booking confirmation; and (iii) capping maximum surge multipliers as may be required by regulatory guidance.

(b) Customers must accept displayed surge pricing before confirming bookings. Disputes regarding surge pricing will not be upheld where the Customer confirmed the displayed fare.

32.5. Wishie Regulatory Status

(a) Wishie holds a valid Small Public Service Vehicle (SPSV) Dispatch Operator licence issued by the National Transport Authority (NTA), renewable annually in accordance with applicable Irish transport legislation. Current licence details, including licence number and expiry date, are available upon request by contacting support@wayszo.com or through the Platform's "About" section.

(b) Wishie commits to maintaining valid NTA licensing throughout its operation of the Platform and will ensure timely renewal of all required regulatory authorisations.

(c) Service Continuity and Licence Status Changes: In the event that Wishie's NTA licensing status changes materially, including but not limited to licence revocation, suspension, non-renewal, or imposition of regulatory conditions affecting service provision:

(i) Wishie will notify all registered Users by email and in-app notification within 48 hours of becoming aware of such change;

(ii) Platform services may be suspended in whole or in part until regulatory compliance is restored, in accordance with Section 2.8 (Service Suspension and Resumption Rights);

(iii) Users with pre-paid bookings or Add-On Services affected by any suspension will be entitled to full refunds in accordance with Section 2.9 (Exclusive Remedy for Suspended or Undelivered Paid Services);

(iv) Wishie will use reasonable endeavours to restore regulatory compliance and resume services as soon as practicable; and

(v) If regulatory compliance cannot be restored within 90 days, Wishie will provide Users with at least 30 days' notice of permanent service discontinuation.

(d) Users may verify Wishie's current NTA licensing status through the National Transport Authority's public register of licensed operators at www.nationaltransport.ie or by contacting the NTA directly.

(e) NTA Dispatch Operator Obligations: As a licensed SPSV Dispatch Operator, Wishie acknowledges and complies with regulatory obligations imposed by the Taxi Regulation Act 2013 and associated regulations, including but not limited to: (i) maintaining accurate records of all bookings facilitated through the Platform; (ii) operating a complaints handling process accessible to Customers and Drivers; (iii) cooperating with NTA compliance inspections and information requests; (iv) ensuring that only validly licensed SPSV Drivers and vehicles are permitted to accept bookings through the Platform; (v) maintaining dispatch operator licensing in good standing; and (vi) complying with any codes of practice, guidelines, or directions issued by the NTA applicable to dispatch operators. These regulatory obligations exist independently of Wishie's contractual obligations under this Agreement and are not affected by Wishie's intermediary status in respect of Transport Contracts.

32.6. No-Show Fee Claims and Evidence Requirements

(a) Drivers seeking to claim No-Show Fees must comply with the following evidence requirements to substantiate their claim:

(i) Arrival Verification: Driver must use the Platform's "Arrived" feature to timestamp arrival at the pickup location. GPS data must confirm the Driver's presence within 50 metres of the designated pickup point.

(ii) Waiting Period Compliance: Driver must wait a minimum of 15 minutes from arrival (5-minute grace period plus 10-minute waiting period) before declaring a no-show.

(iii) Contact Attempts: Driver must make at least two (2) documented contact attempts through the Platform's in-app calling or messaging feature during the waiting period, with timestamps recorded.

(iv) Photographic Evidence (Recommended): Where practical, Drivers should capture timestamped photographs showing their vehicle at the pickup location, visible address markers or landmarks, and absence of the Customer.

(v) Platform Declaration: Driver must formally declare the no-show through the Platform interface, triggering automatic preservation of GPS, timing, and communication records.

(b) No-Show Fee claims submitted without compliance with the above requirements may be rejected or reduced at Wishie's discretion following review of available evidence.

(c) Customers disputing No-Show Fees must provide evidence demonstrating their presence at the pickup location during the relevant time window, such as photographs, witness statements, or alternative GPS evidence.

(d) Wishie will adjudicate disputed No-Show Fee claims based on Platform GPS data, communication logs, and any supplementary evidence provided by either party.

32.7. Service Refusal Rights for Intoxicated or Impaired Customers

(a) Drivers have the right to refuse service to Customers who appear severely intoxicated, under the influence of drugs, or otherwise incapacitated to the extent that they may pose a risk to themselves, the Driver, other road users, or vehicle property.

(b) Indicators justifying service refusal may include, without limitation: (i) inability to stand or walk unaided; (ii) slurred or incoherent speech; (iii) aggressive, threatening, or erratic behaviour; (iv) loss of consciousness or semi-consciousness; (v) visible signs of drug use; (vi) inability to communicate destination or confirm identity; (vii) vomiting or apparent illness; or (viii) Customer's own admission of severe intoxication.

(c) Evidence Requirements for Refusal: When refusing service based on intoxication or impairment, Drivers should document the refusal by:

(i) Recording brief notes in the Platform's trip notes or incident report feature describing observed behaviour and indicators;

(ii) Where safe and practical, capturing timestamped photographs or brief video recordings (not exceeding 30 seconds) of the Customer's condition from outside the vehicle;

(iii) Noting any witnesses present at the scene (e.g., venue security, other passengers);

(iv) Submitting a refusal report through the Platform within 24 hours of the incident.

(d) Drivers who properly document service refusals based on intoxication shall be entitled to claim a No-Show Fee and shall be protected from negative ratings or complaints arising from the refusal.

(e) Wishie will review Customer complaints regarding service refusals and will support Driver decisions where reasonable evidence of intoxication or impairment is provided.

(f) Service refusal based solely on a Customer having consumed alcohol (without exhibiting problematic behaviour or impairment) is not permitted and may constitute grounds for complaint.

32.8. Customer Misconduct Documentation and Consequences

(a) Subject to the emergency procedures in Section 14.2 (Emergency Contact Channels), Drivers who experience Customer misconduct during a Trip must report the incident through the Platform within 24 hours, providing:

(i) Detailed written description of the misconduct, including specific behaviours, statements, and timeline;

(ii) Photographic or video evidence of any damage, mess, or physical evidence of misconduct;

(iii) Screenshots of any abusive or threatening messages sent through the Platform;

(iv) Names and contact details of any witnesses where available;

(v) Police report reference number where applicable for criminal conduct.

(b) Categories of Customer misconduct and standard consequences include:

(i) Minor Misconduct (verbal rudeness, minor mess, non-compliance with reasonable requests): First warning, potential temporary restriction on repeat offences;

(ii) Moderate Misconduct (excessive mess requiring cleaning, verbal abuse, repeated policy violations): Account suspension of 7-30 days, cleaning/damage fees applied, formal warning;

(iii) Serious Misconduct (threats, harassment, discrimination, vehicle damage, drug use, alcohol consumption in vehicle): Account suspension of 30-90 days or permanent deactivation, full damage recovery, potential law enforcement referral;

(iv) Severe Misconduct (physical violence, sexual harassment/assault, weapon possession, criminal activity): Immediate permanent deactivation, law enforcement reporting, civil claims for damages.

(c) Customers accused of misconduct will be notified of the allegation and given opportunity to respond within 48 hours before final determination, except in cases of severe misconduct where immediate action is warranted for safety reasons.

(d) Wishie maintains records of all misconduct reports and may consider a Customer's history when determining consequences for subsequent incidents.

32.9. Trip Termination Rights and Procedures

(a) Drivers may terminate a Trip in progress where the Customer engages in conduct that threatens Driver safety, violates Platform policies, or makes continued service unreasonable. Valid grounds for mid-trip termination include:

(i) (i) Physical violence, threats of violence, or aggressive behaviour;

(ii) (ii) Sexual harassment or inappropriate physical contact;

(iii) (iii) Drug use, smoking, or vaping in the vehicle;

(iv) (iv) Alcohol consumption after being instructed to stop;

(v) (v) Refusal to wear seatbelt after request;

(vi) (vi) Attempted transport of prohibited items discovered during trip;

(vii) (vii) Customer becoming severely incapacitated during trip;

(viii) (viii) Destination change to unsafe location;

(ix) (ix) Persistent verbal abuse or harassment.

(b) When terminating a Trip, Drivers must: (i) stop in a safe, well-lit location where practical; (ii) notify Wishie through the Platform immediately; (iii) not leave vulnerable passengers (minors, persons with disabilities, severely incapacitated persons) in unsafe locations without contacting emergency services; and (iv) document the reasons for termination.

(c) Customers remain liable for the Fare calculated to the point of termination, plus any applicable fees or damage charges, where termination results from Customer misconduct.

(d) Drivers who improperly terminate Trips without valid grounds may face warnings, restrictions, or account action.

32.10. Rating Protection for Legitimate Service Decisions

(a) Wishie will remove or disregard negative ratings given by Customers where the Driver has documented legitimate grounds for service refusal, trip termination, or fee claims, including:

(i) (i) Refusal to transport intoxicated or impaired Customers with supporting evidence;

(ii) (ii) Trip termination due to documented Customer misconduct;

(iii) (iii) No-Show Fee claims with proper documentation;

(iv) (iv) Damage Fee claims with photographic evidence;

(v) (v) Refusal to transport unaccompanied minors;

(vi) (vi) Refusal based on vehicle capacity or safety concerns.

(b) Drivers must request rating review within 7 days of the rating being submitted, providing reference to the relevant incident report or documentation.

(c) Wishie will review rating removal requests within 14 Business Days and notify the Driver of the outcome.

32.11. False or Malicious Claims

(a) Users who submit false, fabricated, or malicious claims (whether No-Show claims, misconduct reports, damage claims, or complaints) may face:

(i) (i) Reversal of any fees or payments obtained through the false claim;

(ii) (ii) Account suspension or permanent deactivation;

(iii) (iii) Liability for any losses caused to the falsely accused party;

(iv) (iv) Reporting to law enforcement where the false claim constitutes fraud or defamation.

(b) Wishie investigates suspected false claims using Platform data, pattern analysis, and cross-referencing with other reports.

(c) Users who are victims of false claims may request compensation for lost earnings, account restrictions, or reputational harm caused by the false claim.

32.12. Evidence Capture Recommendations and Legal Compliance

(a) Both Customers and Drivers are encouraged to capture contemporaneous evidence during or immediately after Trips where they believe such evidence may be relevant to potential claims, disputes, or safety concerns. Such evidence may include photographs, video recordings, audio recordings, dashcam footage, screenshots of communications, and written notes.

(b) Evidence capture is at each party's sole discretion and is not mandatory. However, parties who choose not to capture evidence may be at a disadvantage in dispute resolution where their claims cannot be substantiated.

(c) Legal Compliance: All evidence capture must comply with applicable Irish law and local regulations, including but not limited to: (i) data protection legislation (GDPR and Data Protection Act 2018); (ii) privacy rights of third parties; (iii) recording consent requirements where applicable; and (iv) any restrictions on photography or recording in specific locations (e.g., airports, private property).

(d) Users acknowledge that recording another person without their knowledge or consent may be unlawful in certain circumstances. Users are solely responsible for ensuring their evidence capture methods comply with all applicable laws and accept full liability for any legal consequences arising from unlawful recording or surveillance.

(e) Dashcam and In-Vehicle Recording: Drivers who install dashcams or other in-vehicle recording devices must: (i) comply with data protection requirements including providing notice to passengers that recording is in operation; (ii) use recordings only for legitimate purposes such as safety, dispute resolution, or insurance claims; (iii) not retain recordings longer than necessary; and (iv) not share recordings publicly or with third parties except as required for legal, insurance, or Platform dispute purposes.

(f) Customers who wish to record during Trips should inform the Driver as a matter of courtesy. Drivers may request that Customers cease recording if they have reasonable concerns, though refusal to comply does not automatically justify Trip termination.

(g) Wishie does not require, direct, or control evidence capture by Users and accepts no liability for the manner in which Users choose to document Trips or incidents. Evidence voluntarily submitted to Wishie will be considered in dispute resolution but Wishie makes no guarantee regarding the weight given to any particular evidence.

(h) Users are advised to seek independent legal advice if uncertain about the lawfulness of any recording or evidence capture activity in their specific circumstances.

33. Evidence Standards and Claim Procedures

33.1. No-Show Evidence Requirements

(a) For a No-Show Fee claim to be validated, Drivers must provide evidence demonstrating: (i) arrival at the correct pickup location as confirmed by GPS data; (ii) compliance with the minimum 5-minute grace period and additional 10-minute waiting time; (iii) at least two contact attempts through the Platform's communication system; and (iv) use of the Platform's arrival notification and wait timer functions.

(b) Wishie's systems automatically record GPS coordinates, timestamps, and communication logs. Drivers should capture additional evidence where practical, including timestamped photographs of the pickup location showing vehicle position and surroundings.

(c) No-Show Fee claims supported by complete GPS and communication records will be presumed valid unless the Customer provides compelling contradictory evidence within the 48-hour dispute window.

(d) Customers disputing No-Show Fees must provide evidence of their presence at the pickup location at the scheduled time, such as location data, photographs, or witness statements.

33.2. Refusal of Service - Evidence Protection

(a) Drivers who refuse service to Customers based on intoxication, abusive behaviour, safety concerns, or policy violations are protected from retaliatory complaints provided they document the refusal appropriately.

(b) When refusing service, Drivers should: (i) report the refusal through the Platform immediately using the "Service Refusal" function; (ii) select the appropriate reason code (intoxication, abuse, safety concern, policy violation); (iii) provide a brief written description of the circumstances; and (iv) where safe and practical, capture photographic or video evidence of the Customer's condition or behaviour.

(c) Evidence of intoxication may include but is not limited to: slurred speech, inability to stand or walk steadily, strong odour of alcohol, aggressive or erratic behaviour, vomiting or nausea, inability to communicate pickup destination coherently, or visible consumption of alcohol at the pickup location.

(d) Drivers who properly document service refusals shall be entitled to claim No-Show Fees where applicable, and shall be protected from negative ratings, complaints, or account actions arising from the refused service.

(e) Wishie will not uphold Customer complaints against Drivers where the Driver's refusal report is consistent with available evidence and Platform data.

33.3. Customer Misbehaviour Claims by Drivers

(a) Drivers may submit formal claims against Customers for misbehaviour occurring during or in connection with Trips, including but not limited to: (i) verbal abuse, threats, or harassment; (ii) discriminatory language or conduct; (iii) physical assault or attempted assault; (iv) sexual harassment or inappropriate conduct; (v) refusal to pay or payment fraud; (vi) intentional damage to vehicle; (vii) theft of Driver property; (viii) dangerous behaviour during the Trip; and (ix) false complaints or defamatory statements.

(b) Subject to the emergency procedures in Section 14.2 (Emergency Contact Channels), Driver claims must be submitted within 72 hours of the incident through the Platform's "Driver Incident Report" function and should include: (i) detailed description of the incident; (ii) date, time, and location; (iii) any available evidence including photographs, video, audio recordings, dashcam footage, or witness contact information; and (iv) any physical evidence of damage or injury.

(c) Wishie will investigate Driver claims within 7 Business Days and may take action including: (i) issuing warnings to the Customer; (ii) suspending the Customer's account pending investigation; (iii) permanently deactivating the Customer's account; (iv) awarding compensation to the Driver for documented losses; (v) removing unfair ratings or reviews; and (vi) reporting serious incidents to law enforcement.

(d) Drivers are strongly encouraged to install dashcams or in-vehicle recording devices. Wishie will give significant weight to dashcam evidence in dispute resolution.

33.4. Counter-Claims and Defence Rights

(a) Drivers who receive complaints from Customers have the right to submit counter-claims and provide evidence in their defence within 72 hours of being notified of the complaint.

(b) Wishie will not take adverse action against a Driver based solely on Customer complaints without allowing the Driver opportunity to respond and provide contrary evidence.

(c) Where a Customer complaint is determined to be false, malicious, or retaliatory, Wishie may: (i) dismiss the complaint with no adverse effect on the Driver; (ii) remove any negative ratings associated with the incident; (iii) issue warnings or suspend the complaining Customer; (iv) permanently deactivate repeat false complainants; and (v) document the false complaint for future reference.

(d) Drivers who believe they are being targeted by coordinated false complaints or harassment campaigns should report this through the "Driver Support Escalation" channel for priority investigation.

33.5. Repeat Offender Management

(a) Wishie maintains records of Customer behaviour across all Trips and may implement progressive sanctions for repeat offenders including: (i) mandatory warnings after first verified incident; (ii) temporary suspension (7-30 days) after second verified incident; (iii) permanent deactivation after third verified incident or any single serious incident.

(b) Customers with multiple verified complaints from different Drivers regarding similar behaviour patterns may be deactivated without the progressive sanction process where Wishie determines a pattern of misconduct.

(c) Deactivated Customers may not create new accounts and any attempts to circumvent deactivation will result in permanent platform ban and potential legal action.

33.6. Driver Rating Protection

(a) Ratings submitted by Customers in connection with Trips where a service refusal, incident report, or fee dispute occurred will be flagged for review and may be excluded from the Driver's aggregate rating pending investigation.

(b) Where a Customer complaint is dismissed or determined to be without merit, any associated negative rating will be automatically removed from the Driver's record.

(c) Drivers may request review of ratings they believe are retaliatory, fraudulent, or unrelated to service quality. Wishie will review such requests within 14 Business Days.

33.7. Evidence Retention and Disclosure

(a) Wishie retains trip-related evidence including GPS data, communication logs, payment records, and incident reports for a minimum of 12 months following the Trip or resolution of any related dispute, whichever is later.

(b) Discretionary Disclosure to Users: Any disclosure of case files, investigation records, trip data, or other documentation to Drivers or Customers is at Wishie's sole and absolute discretion. Wishie is not obligated to share internal investigation materials, evidence assessments, or decision-making rationales with any User. Where Wishie chooses to provide documentation to support a User's legal proceeding or insurance claim, this is provided as a courtesy only and does not create any ongoing obligation.

(c) Users may request copies of their own trip data and personal information in accordance with data protection legislation. Requests for third-party data, investigation files, or internal records may be declined at Wishie's discretion, subject only to valid legal process or regulatory requirement.

(d) Drivers acknowledge that dashcam or in-vehicle recordings are their own property and responsibility. Wishie does not require submission of such recordings but will consider them as evidence when voluntarily provided.

(e) Wishie reserves the right to charge reasonable administrative fees for data retrieval, document preparation, and evidence compilation where such requests are made for User convenience rather than regulatory compliance.

33.8. Compensation for Driver Losses

(a) Where Customer misbehaviour results in documented Driver losses beyond standard Damage Fees, Drivers may claim additional compensation through the incident reporting process.

(b) Compensable losses may include: (i) lost earnings during vehicle cleaning or repair; (ii) medical expenses for injuries caused by Customers; (iii) replacement costs for stolen or damaged personal property; (iv) professional cleaning beyond standard rates; and (v) costs of legal advice or representation for serious incidents.

(c) Wishie acts solely as an intermediary to facilitate the resolution of compensation claims between Drivers and Customers. Wishie does not guarantee payment of any compensation claims and will not advance funds to Drivers from Wishie's own resources. Where Customer funds are successfully collected through pre-authorized payment methods or reserves, such amounts will be remitted to the affected Driver. Drivers retain the right to pursue legal claims against Customers independently for any unrecovered amounts.

(d) Compensation claims must be supported by receipts, invoices, medical records, police reports, or other appropriate documentation.

34. Payment Authorization, Direct Deduction, and Reserve Policies

34.1. Customer Payment Authorization Scope

(a) By registering an account and adding a payment method to the Platform, Customers expressly authorize Wishie to charge the registered payment method for the following categories of fees and charges without requiring separate authorization for each transaction:

(i) (i) Transport Fares and Platform Fees for completed Trips;

(ii) (ii) Cancellation Fees and No-Show Fees as specified in Section 8;

(iii) (iii) Damage and Cleaning Fees as specified in Section 19;

(iv) (iv) Anti-circumvention penalty fees as specified in Section 4.6;

(v) (v) Validated Driver Compensation Claims up to a maximum of two hundred and fifty euros (€250) per incident, as determined through Wishie's claims investigation process;

(vi) (vi) Recovery of fraudulently obtained promotional credits, referral bonuses, or other benefits;

(vii) (vii) Any other fees or charges expressly provided for in this Agreement.

(b) This authorization constitutes ongoing consent under the EU Payment Services Directive and Irish consumer protection law for Wishie to initiate payment transactions on the Customer's registered payment method for the categories specified above.

34.2. Direct Deduction for Validated Compensation Claims

(a) Where a Driver compensation claim is validated through Wishie's investigation process (as set out in Section 33), Wishie may directly deduct the validated amount from the Customer's registered payment method, subject to the following procedure:

(i) (i) Notification: Wishie will notify the Customer by email and in-app notification of the validated claim, including: the incident date and Trip details; the nature of the claim and supporting evidence summary; the compensation amount to be deducted; and the scheduled deduction date (minimum 48 hours from notification);

(ii) (ii) 48-Hour Dispute Window: Customers have 48 hours from notification to dispute the validated claim by submitting a formal dispute through the Platform with supporting evidence. During this window, the deduction will be paused;

(iii) (iii) Automatic Deduction: If no valid dispute is raised within 48 hours, or if a dispute is reviewed and rejected, Wishie will proceed with automatic deduction from the Customer's registered payment method;

(iv) (iv) Dispute Review: Valid disputes will be reviewed within 7 Business Days. If the dispute is upheld, no deduction will occur. If rejected, the Customer will be notified with reasons and the deduction will proceed.

(b) Direct Deduction Cap: The maximum amount that may be directly deducted from a Customer's payment method for any single Driver compensation claim is two hundred and fifty euros (€250). Claims exceeding this amount will require: (i) explicit Customer consent for the excess amount; or (ii) recovery through legal proceedings or debt collection.

(c) Customers acknowledge that this direct deduction authorization is a material term of Platform access and that withdrawal of this authorization will result in account suspension until an alternative acceptable payment arrangement is established.

34.3. Enhanced Security Reserves for High-Risk Customers

(a) Wishie may require enhanced security reserves from Customers who present elevated risk based on their Platform history. Enhanced reserves may be triggered by:

(i) (i) One or more verified misconduct incidents within the preceding 12 months;

(ii) (ii) One or more upheld Damage Fee claims within the preceding 12 months;

(iii) (iii) Payment failures, chargebacks, or declined transactions;

(iv) (iv) Account reinstatement following suspension for policy violations;

(v) (v) Any other factors reasonably indicating elevated risk of non-payment or misconduct.

(b) Enhanced Reserve Amounts: Where enhanced reserves apply, Wishie may place a pre-authorization hold on the Customer's payment method as follows:

(i) Standard Enhanced Reserve: Fifty euros (€50) for Customers with one verified incident or risk factor;

(ii) Elevated Enhanced Reserve: One hundred euros (€100) for Customers with two or more verified incidents or multiple risk factors;

(iii) Maximum Enhanced Reserve: One hundred and fifty euros (€150) for Customers reinstated following serious misconduct suspensions.

(c) Enhanced reserves are held as pre-authorization only and are not charged unless required to cover validated claims, fees, or charges. Pre-authorizations are released within 7 days of Trip completion where no claims are pending.

(d) Customers subject to enhanced reserve requirements will be notified of their status and the applicable reserve amount. Customers may request review of enhanced reserve status after 6 months of incident-free Platform usage.

(e) Customers who cannot provide valid payment methods capable of supporting enhanced reserve pre-authorizations may be restricted to cash-only payments or suspended from the Platform.

34.4. Failed Payment Recovery

(a) Where a direct deduction fails due to insufficient funds, expired card, or other payment method issues, Wishie will:

(i) (i) Notify the Customer of the failed payment and request alternative payment within 48 hours;

(ii) (ii) Suspend the Customer's account until the outstanding amount is paid;

(iii) (iii) Retry the payment up to three times over a 14-day period;

(iv) (iv) Add the outstanding amount to the Customer's account balance as a debt due to Wishie.

(b) Outstanding amounts not recovered within 30 days may be referred to debt collection agencies or pursued through legal proceedings. Customers will be liable for reasonable collection costs and interest at the Courts Act rate.

(c) Wishie reserves the right to permanently deactivate accounts with persistent payment failures and to report unpaid debts to credit reference agencies where permitted by law.

34.5. Driver Payment and Intermediary Role

(a) Where Wishie successfully recovers compensation amounts from Customer payment methods or reserves, payment to the affected Driver will be processed within 5 Business Days of successful collection.

(b) Where collection from the Customer's registered payment method fails or is insufficient, Wishie will: (i) notify the Driver of the collection failure and the outstanding amount; (ii) continue efforts to recover from the Customer through account suspension, debt notification, and alternative payment requests; (iii) provide the Driver with relevant trip data and Customer contact details (to the extent permitted by data protection law) to facilitate independent recovery; and (iv) offer mediation services to facilitate settlement discussions between Driver and Customer.

(c) No Guarantee of Payment: Wishie does not guarantee payment of any Driver compensation claims and will not advance funds from Wishie's own resources. Wishie's role is limited to: (i) validating claims through investigation; (ii) attempting collection from Customer payment methods and reserves; (iii) facilitating communication and mediation between parties; and (iv) providing evidence and documentation to support Driver recovery efforts. Drivers acknowledge and accept this limitation as a condition of Platform participation.

(d) Mediation Services: Where disputes arise between Drivers and Customers regarding compensation claims, Wishie offers voluntary mediation services at no additional cost. Mediation is non-binding unless both parties agree to a settlement in writing. Wishie's mediation role does not create any liability for the outcome of disputes or any obligation to compensate either party.

(e) Driver Recovery Rights: Where Wishie is unable to collect validated compensation amounts from Customers, Drivers may: (i) request Wishie to provide a formal validation letter confirming the claim amount and investigation findings; (ii) request relevant trip data and evidence for use in legal proceedings; (iii) pursue the Customer directly through small claims court or other legal channels; and (iv) engage debt collection services at their own expense. Wishie will cooperate reasonably with Driver recovery efforts subject to data protection requirements.

(f) Customer Liability: Customers remain personally liable for all validated compensation claims regardless of whether Wishie is able to collect such amounts. Unpaid compensation claims constitute a debt due from the Customer to the Driver, and Wishie's inability to collect does not extinguish this liability.

34.6. Customer Claims Against Drivers - Intermediary Limitation

(a) Customers acknowledge that Wishie is not a party to the Transport Contract and has no liability for any losses, damages, injuries, or claims arising from transportation services provided by Drivers. All claims relating to the quality, safety, or performance of transportation services must be directed to the Driver who provided such services.

(b) Wishie does not guarantee, warrant, or insure the performance of any Driver or the safety, condition, or suitability of any vehicle. Customers use transportation services entirely at their own risk, subject to the assumption of risk provisions in Section 16.8.

(c) No Compensation from Wishie: Wishie will not compensate Customers from Wishie's own resources for any direct or indirect losses arising from transportation services, including but not limited to: (i) personal injury or death; (ii) property damage or loss; (iii) theft of belongings; (iv) missed flights, appointments, or connections; (v) emotional distress or inconvenience; (vi) economic losses or consequential damages; or (vii) any other losses howsoever arising from Driver conduct, vehicle condition, or trip incidents.

(d) Discretionary Facilitation Services: Where Customers have claims against Drivers, Wishie may, at its sole discretion and without any obligation, provide facilitation services including: (i) preserving relevant trip data, GPS records, and communication logs; (ii) facilitating contact between Customer and Driver through Platform channels; (iii) offering voluntary, non-binding mediation services; and (iv) providing incident documentation upon request. The provision, timing, format, and extent of any such facilitation is entirely at Wishie's discretion, and refusal to provide documentation does not constitute breach of this Agreement or evidence of wrongdoing by any party.

(e) Customer Recovery Rights: Where Customers suffer losses due to Driver conduct, Customers may: (i) pursue claims directly against the Driver through civil litigation; (ii) report matters to An Garda Síochána where criminal conduct is alleged; (iii) claim against the Driver's motor insurance where applicable; (iv) utilise the Small Claims procedure for claims not exceeding €2,000; (v) engage legal representation at their own expense; and (vi) request Wishie's cooperation in providing evidence subject to data protection requirements.

(f) Mediation Services for Customer-Driver Disputes: Wishie offers voluntary mediation services to facilitate resolution of disputes between Customers and Drivers at no additional cost. Participation in mediation is voluntary for both parties. Any settlement reached through mediation is binding only if reduced to writing and signed by both parties. Wishie's role as mediator does not create any liability for the outcome or any obligation to ensure a particular result.

(g) Driver Liability Preserved: Nothing in this Agreement limits or excludes the personal liability of Drivers for their own negligence, misconduct, breach of the Transport Contract, or violation of applicable law. Drivers remain fully liable to Customers for all losses arising from their provision of transportation services.

(h) Insurance Claims Assistance: Where Customer losses may be covered by Driver motor insurance, Wishie will, upon request: (i) provide the Driver's insurance details to the extent known and permitted by data protection law; (ii) provide trip documentation to support insurance claims; and (iii) cooperate reasonably with insurance investigators subject to appropriate legal process.

34.7. Payment Method Requirements

(a) Customers must maintain at least one valid payment method on their account at all times. Acceptable payment methods include credit cards, debit cards, and other payment instruments supported by Wishie's Payment Service Provider.

(b) Prepaid cards, virtual cards, and payment methods with spending limits below typical fare amounts may be rejected or subject to additional verification requirements.

(c) Wishie reserves the right to require backup payment methods for Customers with payment history issues or elevated risk profiles.

(d) Customers are responsible for ensuring their registered payment methods remain valid and funded. Wishie is not liable for service interruptions resulting from payment method issues.

35. Severability

35.1. If any provision of this Agreement is found by any court or administrative body of competent jurisdiction to be invalid, illegal, void, voidable, unenforceable or unreasonable, such provision shall be deemed severed from this Agreement and shall not affect the validity and enforceability of the remaining provisions.

35.2. Where any invalid, unenforceable or illegal provision would be valid, enforceable and legal if some part of it were deleted, the provision shall apply with the minimum modification necessary to make it legal, valid and enforceable.

35.3. In the event that deletion or modification under Section 35.2 would materially alter the commercial balance or fundamental nature of this Agreement, the parties agree to negotiate in good faith to agree a replacement provision that achieves the original commercial intention as closely as possible.

35.4. The invalidity, illegality or unenforceability of any provision of this Agreement under the law of any jurisdiction shall not affect its validity, legality or enforceability under the law of any other jurisdiction nor the validity, legality or enforceability of any other provision.

36. Entire Agreement

36.1. This Agreement constitutes the entire agreement between the parties and supersedes all prior negotiations, representations, warranties, commitments, offers, contracts and writings relating to the subject matter hereof.

36.2. No oral or written representations, warranties, courses of prior dealing, or usage of trade shall be deemed to supplement, modify, or explain any of the terms used in this Agreement.

36.3. The parties acknowledge that they have not relied on any statement, promise, representation, assurance or warranty made or given by or on behalf of any other party which is not set out in this Agreement.

36.4. Each party waives any claim for rescission of this Agreement or any remedy in respect of any misrepresentation (whether oral or written) upon which that party relied in entering into this Agreement, save in respect of fraudulent misrepresentation. Nothing in this clause excludes liability for fraudulent misrepresentation or limits any statutory right to rescission that cannot be waived under Irish law.

36.5. This Agreement may only be varied or supplemented in accordance with Section 29 (Amendment and Updates). For the avoidance of doubt, Wishie may amend these Terms unilaterally upon notice to Users as specified in Section 29, and continued use of the Platform after the effective date of any amendment constitutes acceptance.

36.6. Any schedules, appendices, or exhibits attached to or referenced in this Agreement form an integral part of this Agreement and are incorporated herein by reference.

37. Agreement Duration and Transport Contract Lifecycle

37.1. Master Agreement Structure

(a) This Agreement constitutes a master terms of service that governs all interactions between Users and Wishie through the Platform. By accepting this Agreement once during account registration, Users agree to be bound by these terms for all subsequent Platform usage without requiring repeated acceptance for each Booking Request.

(b) This Agreement remains in full force and effect from the date of User acceptance until terminated in accordance with Section 22 (Account Suspension and Termination) or by mutual agreement.

(c) Users acknowledge that continued use of the Platform after any amendment to these Terms (as notified under Section 29) constitutes ongoing acceptance of the Agreement as amended.

37.2. Transport Contract Formation and Duration

(a) Each individual Transport Contract between a Customer and Driver is formed upon the Driver's acceptance of a Booking Request through the Platform, creating a separate contractual relationship governed by the terms applicable at that time.

(b) The Transport Contract commences upon Driver acceptance and includes the following phases: (i) pre-trip phase from acceptance until Driver arrival at pickup location; (ii) active trip phase from Customer pickup until arrival at destination; and (iii) post-trip phase covering payment processing and the 48-hour dispute window.

(c) The Transport Contract terminates upon the later of: (i) completion of the trip and Customer drop-off at destination; (ii) successful processing of all payments, fees, and charges; (iii) expiry of the 48-hour dispute window without active dispute; or (iv) final resolution of any dispute raised within the dispute window.

(d) Termination of the Transport Contract does not affect any accrued rights, obligations, or liabilities of either party, including payment obligations, indemnification duties, and claims arising from incidents during the trip.

(e) Transport Contract Governing Terms: Each Transport Contract formed between a Customer and Driver through the Platform is governed by Irish law and incorporates the following implied terms by operation of law: (i) under the Sale of Goods and Supply of Services Act 1980, the Driver shall exercise due skill, care, and diligence in providing transportation services; (ii) the Driver shall provide the service within a reasonable time and in a manner consistent with professional standards applicable to SPSV drivers; (iii) the Customer's statutory rights under Irish consumer protection legislation, including the Consumer Rights Act 2022, apply to the Transport Contract to the extent the Customer qualifies as a consumer; and (iv) the conduct standards, fare obligations, cancellation terms, and dispute resolution mechanisms set out in this Agreement are incorporated into each Transport Contract by reference, having been accepted by both Driver and Customer as conditions of Platform access. In the event of a dispute under the Transport Contract, the Customer's primary recourse is against the Driver as the contracting party for transportation services. Wishie may, at its discretion, facilitate dispute resolution between the parties as set out in Section 20 and Section 34.6, but is not obligated to do so beyond its regulatory obligations as a licensed dispatch operator.

37.3. Tripartite Relationship Clarification

(a) This Agreement establishes three distinct but interconnected relationships: (i) between Wishie and Customers for Platform access and booking facilitation; (ii) between Wishie and Drivers for Platform access and payment processing; and (iii) between Customers and Drivers for the provision of transportation services under each Transport Contract.

(b) Wishie's role is limited to that of an intermediary platform provider. Wishie is not a party to any Transport Contract and assumes no liability for the performance or breach of Transport Contracts between Customers and Drivers. Wishie will not compensate any party for losses arising from transportation services, but may facilitate dispute resolution between the parties.

(c) Obligations between Customer and Driver under each Transport Contract include: (i) Driver's duty to provide safe, professional transportation to the agreed destination; (ii) Customer's duty to pay the agreed Fare and comply with vehicle rules; (iii) mutual duties of respectful conduct and cooperation; and (iv) mutual compliance with applicable laws during the trip.

37.4. Survival of Obligations

(a) The following provisions survive termination of this Agreement or any Transport Contract: confidentiality obligations, indemnification duties, limitation of liability provisions, dispute resolution procedures, anti-circumvention restrictions (for 12 months following the last interaction facilitated through the Platform between the relevant Driver and Customer), intellectual property rights, and any provisions that by their nature should survive termination.

(b) Outstanding payment obligations, pending disputes, and Reserve Amounts shall be processed and resolved in accordance with this Agreement notwithstanding termination of User accounts.

38. Intellectual Property, Content Rights, and Advertising

38.1. Platform Content Ownership

(a) All intellectual property rights in and to the Platform, including but not limited to software, algorithms, user interfaces, designs, trademarks, logos, and branding elements are and shall remain the exclusive property of Wishie.

(b) Users are granted a limited, non-exclusive, non-transferable, revocable licence to access and use the Platform solely for the purposes contemplated by this Agreement. This licence does not grant any ownership rights in the Platform or its intellectual property.

38.2. Ride Content: Ownership, Licences, and Use Restrictions

(a) Platform-Generated Content: All data, records, logs, GPS traces, trip recordings, dashcam footage captured through Wishie's own infrastructure, automated reports, and other content generated by Wishie's systems during or in connection with Platform services ("Platform Content") is and remains the exclusive property of Wishie. No User acquires any intellectual property rights in Platform Content by virtue of using the Platform.

(b) User-Generated Reviews, Ratings, and Testimonials: By submitting reviews, ratings, comments, feedback, testimonials, or other evaluative content through the Platform ("Review Content"), Users retain ownership of such content but grant Wishie an irrevocable, perpetual, worldwide, royalty-free, fully paid-up, sublicensable licence to use, reproduce, modify, adapt, publish, display, distribute, and create derivative works from such Review Content for any purpose, including but not limited to marketing, advertising, promotional materials, social media, Platform improvement, and internal business purposes.

(c) Personal Photos, Videos, and Audio Recordings: Users retain ownership of all photographs**,** videos**,** images**,** and audio recordings they personally capture on their own devices during**,** about**,** or in connection with Wayszo rides ("Personal Ride Content"). However**,** Users may not publish, distribute, share, broadcast, or otherwise make publicly available any Personal Ride Content, or use such content for any commercial**,** promotional**,** or competitive purpose**,** without the prior written consent of Wishie. Personal Ride Content may be used by Users solely for: (i) personal, non-commercial purposes; (ii) legitimate Platform dispute resolution as permitted under Section 20; (iii) safety documentation or insurance claims; and (iv) disclosure required by law, court order, or regulatory authority.

(d) Wishie may use User names, likenesses, profile photographs, ratings, reviews, and testimonials in promotional materials without additional compensation, subject to applicable data protection law. Users who wish to withdraw consent for use of their personal information in marketing materials may do so by contacting privacy@wayszo.com; withdrawal does not affect materials already published or in production.

38.3. Restrictions on External Use of Ride Content

(a) Users are strictly prohibited from publishing, distributing, sharing, or otherwise making publicly available any Personal Ride Content (as defined in Section 38.2(c)) without the prior written consent of Wishie. This prohibition applies to all media including but not limited to social media platforms, websites, blogs, news outlets, and print publications.

(b) Users are strictly prohibited from using Ride Content for any internal business purposes, commercial purposes, competitive analysis, or any purpose other than personal, non-commercial use without the prior written consent of Wishie.

(c) Third parties, including media organisations, competitors, and researchers, have no right to use, reproduce, or publish Ride Content without Wishie's express written authorisation.

(d) Violation of this clause entitles Wishie to seek injunctive relief, account termination, and recovery of damages including loss of commercial value of the misappropriated content, calculated at a minimum of €1,000 per incident or actual damages, whichever is greater.

(e) Mutual Restrictions on User Photos and Videos

(i) Drivers are strictly prohibited from capturing, storing, using, publishing, or sharing photographs, videos, or audio recordings of Customers for any purpose outside the scope of legitimate Platform dispute resolution, safety documentation, or insurance claims, without the express prior written consent of the Customer. Prohibited uses include, without limitation: (i) posting on social media platforms (personal or professional); (ii) use in external training materials or presentations; (iii) sharing with third parties for any commercial or non-commercial purpose; (iv) use in marketing, advertising, or promotional materials (other than materials created by or for Wishie); and (v) any use that could identify, embarrass, defame, or harass the Customer.

(ii) Customers are strictly prohibited from capturing, storing, using, publishing, or sharing photographs, videos, or audio recordings of Drivers for any purpose outside the scope of legitimate Platform dispute resolution, safety documentation, or insurance claims, without the express prior written consent of the Driver. Prohibited uses include, without limitation: (i) posting on social media platforms (personal or professional); (ii) use in external training materials or presentations; (iii) sharing with third parties for any commercial or non-commercial purpose; (iv) use in marketing, advertising, or promotional materials; and (v) any use that could identify, embarrass, defame, or harass the Driver.

(iii) Where consent is sought for use of photos or videos, such consent must be: (i) freely given without coercion or pressure; (ii) specific as to the intended use and platform; (iii) informed, with the subject understanding how the content will be used; and (iv) documented in writing or electronic form. Consent may be withdrawn at any time, and upon withdrawal, the User must cease using and delete the relevant content.

(iv) Users who violate these mutual restrictions may face: (i) immediate account suspension or permanent deactivation; (ii) liability for damages suffered by the affected party including emotional distress and reputational harm; (iii) reporting to data protection authorities for potential GDPR violations; and (iv) legal action by the affected party or Wishie.

(v) This clause does not restrict: (i) evidence capture for Platform dispute resolution as permitted under Section 32.12; (ii) dashcam recordings used solely for safety and insurance purposes in compliance with data protection requirements; or (iii) Wishie's rights to use Review Content and Platform Content as specified in Section 38.2.

38.4. Positive Testimonials and Marketing Materials

(a) Positive reviews, ratings, comments, and testimonials submitted by Customers or Drivers through the Platform may be used by Wishie for marketing, advertising, and promotional purposes across all media channels.

(b) Wishie may edit, excerpt, or adapt testimonials for length, clarity, or formatting while preserving the essential meaning and sentiment of the original content.

(c) Users who wish to withdraw consent for use of their testimonials in future marketing materials may submit a request to privacy@wayszo.com. Withdrawal does not affect materials already published or in production.

38.5. Vehicle Advertising and Branding

(a) Wishie may request that Drivers display Wayszo-branded advertising materials on their vehicles during periods when they are providing services through the Platform, including but not limited to window stickers, decals, roof signs, or other removable branding elements.

(b) Advertising materials will be provided by Wishie at no cost to the Driver. Drivers are responsible for proper application and maintenance of advertising materials in accordance with instructions provided.

(c) Drivers are not obligated to display advertising materials unless such obligation is agreed in a separate written agreement with specific compensation terms. Refusal to display advertising materials does not affect a Driver's standing on the Platform.

(d) Where Drivers agree to display advertising materials, they must: (i) display materials only as directed by Wishie; (ii) not modify, obscure, or damage the advertising materials; (iii) not display competitor advertising alongside Wayszo branding; (iv) remove materials promptly upon Wishie's request or termination of the advertising arrangement; and (v) not claim compensation for vehicle use beyond any agreed advertising fees.

(e) Drivers who display advertising materials without agreement may be offered preferential booking allocation or other incentives at Wishie's discretion, but no entitlement to such benefits arises from voluntary display.

38.6. Wayszo Trademark and Brand Protection

(a) "Wayszo", the Wayszo logo, and all related trademarks, service marks, and trade dress are the exclusive property of Wishie. Users may not use Wayszo branding without express written permission.

(b) Users are prohibited from: (i) registering or attempting to register any trademark, domain name, or social media handle confusingly similar to Wayszo marks; (ii) using Wayszo marks in any manner that suggests endorsement, sponsorship, or affiliation not authorised by Wishie; (iii) modifying, distorting, or using Wayszo marks in a disparaging manner; or (iv) using Wayszo marks in connection with any illegal, harmful, or objectionable content.

(c) Drivers may identify themselves as "Wayszo Drivers" or state that they "drive for Wayszo" in personal communications, but may not create business cards, websites, or marketing materials using Wayszo branding without prior approval.

39. Business Partnerships, Corporate Accounts, and Fleet Integration

39.1. Corporate and Business Account Services

(a) Wishie may offer corporate account services to businesses, organisations, and other legal entities ("Corporate Customers") enabling them to book transportation services on behalf of their employees, clients, guests, or other authorised individuals.

(b) Corporate accounts are subject to separate commercial agreements specifying: (i) billing arrangements and credit terms; (ii) authorised users and booking permissions; (iii) reporting and administrative access; (iv) volume-based pricing or discounts where applicable; and (v) designated account management contacts.

(c) Corporate Customers are responsible for ensuring that all individuals booking or travelling under their corporate account comply with this Agreement. Corporate Customers shall indemnify Wishie against any claims, losses, or liabilities arising from the conduct of their authorised users.

(d) Individual passengers travelling under corporate bookings remain subject to all Customer obligations under this Agreement, including conduct standards, payment obligations for ancillary fees, and liability for damage or misconduct.

39.2. Third-Party Booking Integration

(a) Wishie may receive booking requests from third-party platforms, travel management companies, concierge services, hotels, airlines, event organisers, and other businesses ("Booking Partners") through API integrations, white-label arrangements, or manual referral processes.

(b) Bookings received through Booking Partners are subject to this Agreement and all standard Platform terms. The identity of the Booking Partner will be disclosed to the assigned Driver where relevant to service provision.

(c) Wishie may enter into commercial arrangements with Booking Partners regarding referral fees, commission structures, or revenue sharing. Such arrangements do not affect Driver earnings calculations, which remain based on the standard Platform Fee structure.

(d) Booking Partners are responsible for communicating accurate booking details and passenger requirements to Wishie. Wishie disclaims liability for service issues arising from inaccurate or incomplete information provided by Booking Partners.

(e) Passengers booked through Booking Partners may be required to accept this Agreement directly before travel, or the Booking Partner may accept on their behalf where authorised to do so under the Booking Partner's terms of service.

39.3. Fleet Partnerships and Service Provision

(a) Wishie may enter into partnership agreements with car fleet operators, taxi companies, limousine services, and other transportation providers ("Fleet Partners") to fulfil booking requests received through the Platform.

(b) Where bookings are fulfilled by Fleet Partners rather than individual Drivers registered on the Platform, Wishie will: (i) ensure Fleet Partners hold appropriate SPSV operator licences and comply with NTA regulations; (ii) verify that Fleet Partner vehicles and drivers meet Platform standards; (iii) communicate booking details and passenger requirements to Fleet Partners; and (iv) process payments and settlements in accordance with the Fleet Partner agreement.

(c) Fleet Partners accepting bookings through Wishie are bound by equivalent service standards, safety requirements, and conduct obligations as individual Drivers. Fleet Partners shall ensure their employed or contracted drivers comply with all applicable Platform policies.

(d) Wishie may outsource or redirect bookings to Fleet Partners where: (i) no individual Platform Driver is available in the requested area or timeframe; (ii) the booking requires specialist vehicles or services not available from individual Drivers; (iii) volume or operational requirements make Fleet Partner fulfilment more efficient; or (iv) Customer or Corporate Customer preferences indicate Fleet Partner suitability.

(e) Customers acknowledge that their booking may be fulfilled by a Fleet Partner rather than an individual Platform Driver, and consent to their booking details being shared with Fleet Partners for service provision purposes.

39.4. Fleet Operator Onboarding Requirements

(a) Fleet Partners seeking to provide services through the Platform must complete Wishie's fleet onboarding process and satisfy the following minimum requirements:

(i) Legal Entity Verification: Provide certified copies of certificate of incorporation, company registration documents, VAT registration (where applicable), and proof of registered business address;

(ii) SPSV Operator Licence: Hold a valid Small Public Service Vehicle Operator Licence issued by the National Transport Authority, with capacity appropriate to the proposed fleet size;

(iii) Insurance Coverage: Maintain fleet motor insurance covering all vehicles and drivers for commercial passenger transportation, with minimum coverage limits as specified by Wishie and evidence of current policy provided;

(iv) Vehicle Documentation: Provide valid SPSV vehicle licences for all vehicles to be used on the Platform, with vehicle age, condition, and safety standards meeting Wishie's requirements;

(v) Driver Compliance: Ensure all drivers employed or contracted by the Fleet Partner hold valid SPSV driver licences and meet the same eligibility requirements as individual Platform Drivers;

(vi) Designated Contact: Nominate a primary account manager and 24/7 operations contact for booking coordination, incident response, and compliance communications;

(vii) Banking and Payment: Provide verified business bank account details for settlement purposes and complete Wishie's payment provider verification process;

(viii) Background Verification: Consent to Wishie conducting business reputation checks, regulatory compliance verification, and reference checks with existing customers or partners.

(b) Fleet Partners must execute a separate Fleet Partner Agreement specifying commercial terms, commission structures, service level commitments, and operational procedures before receiving bookings through the Platform.

(c) Wishie reserves the right to refuse Fleet Partner applications at its sole discretion and without obligation to provide reasons. Approval of Fleet Partner status does not guarantee any minimum booking volume.

(d) Fleet Partners must notify Wishie within 24 hours of any material changes to their licensing status, insurance coverage, vehicle fleet, or driver roster that may affect their ability to provide services.

(e) Fleet Partners are subject to periodic compliance audits by Wishie, including verification of driver documentation, vehicle condition inspections, and service quality assessments. Failure to pass compliance audits may result in suspension or termination of Fleet Partner status.

39.5. Liability Allocation for B2B Arrangements

(a) Where transportation services are provided by Fleet Partners, the Transport Contract forms between the Customer and the Fleet Partner (or the individual driver employed/contracted by the Fleet Partner), not between the Customer and Wishie.

(b) Subject to the general liability limitations in Section 16 (Master Liability Framework), Wishie's role in Fleet Partner bookings remains that of an intermediary platform provider. Wishie assumes no liability for the performance, conduct, or quality of transportation services provided by Fleet Partners or their drivers.

(c) Fleet Partners shall maintain appropriate insurance coverage and shall indemnify Wishie against any claims, losses, or liabilities arising from transportation services provided by the Fleet Partner or its drivers.

(d) Corporate Customers and Booking Partners acknowledge that Wishie acts solely as an intermediary and shall not hold Wishie liable for the acts or omissions of Drivers, Fleet Partners, or their personnel.

(e) Fleet Partner Indemnification: Fleet Partners shall fully indemnify, defend, and hold harmless Wishie from and against all claims, losses, damages, liabilities, costs, and expenses (including legal fees on a full indemnity basis) arising from or in connection with: (i) transportation services provided by the Fleet Partner or its drivers; (ii) breach of this Agreement or any Fleet Partner Agreement; (iii) violation of applicable law, including SPSV regulations; (iv) negligence, misconduct, or criminal acts by Fleet Partner drivers; (v) vehicle accidents, injuries, or property damage; (vi) employment or contractor disputes with Fleet Partner personnel; and (vii) insurance coverage gaps or disputes.

(f) Liability Cap for B2B Services: Notwithstanding any other provision of this Agreement, Wishie's total aggregate liability to any Corporate Customer, Booking Partner, or Fleet Partner for any claims arising under or in connection with this Agreement shall not exceed the total Platform Fees paid by or to that party in the twelve (12) months preceding the claim, or ten thousand euros (€10,000), whichever is lower.

(g) Exclusion of Consequential Losses: Wishie shall not be liable to any Corporate Customer, Booking Partner, or Fleet Partner for any indirect, special, incidental, or consequential damages, including but not limited to loss of profits, loss of business, loss of reputation, loss of data, or loss of anticipated savings, even if advised of the possibility of such damages.

(h) No Liability for Partner Actions: Wishie shall have no liability to end customers or passengers for the acts, omissions, negligence, or misconduct of Fleet Partners, their drivers, Booking Partners, or Corporate Customer employees or agents. Such parties bear sole responsibility for their own conduct and that of their personnel.

39.6. Data Sharing with Business Partners

(a) Subject to the master data protection framework in Section 21 and Wishie's Privacy Policy, Wishie may share booking data, trip information, and limited passenger details with Corporate Customers, Booking Partners, and Fleet Partners to the extent necessary for service provision, billing, reporting, and contract administration.

(b) All data sharing with business partners is conducted in accordance with the master data protection framework in Section 21 and Wishie's Privacy Policy. Personal data is shared only to the extent necessary for the stated purposes and subject to appropriate data processing agreements.

(c) Corporate Customers may receive reports containing aggregated trip data, spending summaries, and usage analytics for their authorised users. Individual trip details may be provided where the Corporate Customer has appropriate authority and the data subject has been informed.

(d) Passengers travelling under corporate or Booking Partner arrangements consent to the sharing of their trip data with the relevant Corporate Customer or Booking Partner as a condition of using corporate booking services.

39.7. Exclusive and Non-Exclusive Arrangements

(a) Wishie may enter into exclusive or preferred supplier arrangements with Corporate Customers, Booking Partners, or Fleet Partners. Such arrangements do not affect Wishie's right to provide services to other customers or engage other partners.

(b) Individual Drivers registered on the Platform are not exclusive to Wishie and may provide transportation services through other platforms or directly to customers, subject to the anti-circumvention provisions in Section 4.6.

(c) Fleet Partners may operate on a non-exclusive basis and may provide services through multiple platforms or channels, unless otherwise specified in the Fleet Partner agreement.

39.8. Service Level Agreements

(a) Wishie may enter into service level agreements ("SLAs") with Corporate Customers, Booking Partners, or Fleet Partners specifying performance standards, response times, availability commitments, and remedies for service failures.

(b) SLA commitments are specific to the relevant commercial agreement and do not create enforceable rights for individual passengers or third parties not party to the SLA.

(c) Wishie's liability under any SLA is limited to the remedies expressly specified in the relevant commercial agreement and does not extend to consequential losses, lost business opportunities, or indirect damages suffered by Corporate Customers, Booking Partners, or their end users.

39.9. Subcontracting and White-Label Services

(a) Wishie may provide white-label booking services to third parties, enabling them to offer Wayszo-powered transportation services under their own branding.

(b) White-label arrangements are subject to separate commercial agreements and may involve co-branding, revenue sharing, and customised service configurations.

(c) Passengers using white-label services powered by Wishie remain subject to this Agreement. The white-label partner is responsible for communicating applicable terms to their customers.

(d) Wishie may subcontract booking fulfilment, customer support, or other operational functions to third parties, provided such subcontractors meet Wishie's quality and compliance standards.

39.10. Separate Commercial Agreements Required

(a) All B2B relationships with Corporate Customers, Booking Partners, Fleet Partners, and white-label partners are subject to execution of separate commercial agreements specific to each relationship.

(b) This Agreement establishes the framework terms and minimum standards applicable to all B2B arrangements. Separate commercial agreements will specify: (i) pricing, commission rates, and payment terms; (ii) volume commitments and performance targets; (iii) specific service level agreements and remedies; (iv) credit terms and invoicing arrangements; (v) exclusivity provisions where applicable; (vi) confidentiality and data protection obligations; (vii) insurance requirements and certificate submission; (viii) termination provisions and notice periods; and (ix) any variations to the standard terms set out in this Agreement.

(c) In the event of conflict between this Agreement and any separate B2B commercial agreement, the separate commercial agreement shall prevail to the extent of the inconsistency, provided such agreement is executed by authorised representatives of both parties.

(d) B2B partners may not commence providing or receiving services through the Platform until the applicable commercial agreement has been fully executed and all onboarding requirements have been satisfied.

(e) Wishie reserves the right to modify the standard B2B terms and onboarding requirements from time to time. Existing B2B partners will be notified of material changes with reasonable notice and given opportunity to accept modified terms or terminate their commercial agreement.

40. Additional Services and Bundled Offerings

40.1. Add-On Services Overview

(a) Wishie may offer additional services ("Add-On Services") that complement transportation bookings through the Platform. Add-On Services are optional and may be purchased as standalone services independently of any taxi booking, or bundled with taxi bookings at the Customer's discretion. A Customer is not required to book, have booked, or intend to book transportation services through the Platform in order to purchase or use Add-On Services.

(b) Current Add-On Services include: (i) Flight Companion - a traveller matching service connecting passengers (referred to as "Travellers" and "Companions" within the Flight Companion service) on similar flight routes; (ii) Travel Assist - a travel information and guidance service delivered via in-app messages; (iii) Flight Status - a free live flight status information service; and (iv) Okay - a gentle safety-check service enabling a Customer to send a single shared Calm Check to known passengers, who each reply once, keeping the whole group informed without duplicate noise. These Add-On Services operate under distinct business models and may be booked separately from taxi services or bundled with taxi bookings.

(c) Wishie reserves the right to introduce, modify, suspend, or discontinue Add-On Services at any time with reasonable notice to Users. The availability of specific Add-On Services may vary by location, time, and operational capacity.

(d) Add-On Services are subject to this Agreement and any service-specific terms displayed at the time of booking. Service-specific terms for Flight Companion and Travel Assist shall supersede this Agreement to the extent of any inconsistency for matters relating to those specific services. Users must accept the applicable service-specific terms before using each Add-On Service.

40.2. Bundled Pricing and Reduced Fees

(a) Customers who book Add-On Services together with taxi transportation through the Platform may be eligible for reduced introduction fees, bundled pricing, or promotional discounts as displayed at the time of booking.

(b) Bundled pricing applies only when services are booked together in a single transaction. Separate bookings do not qualify for bundled discounts unless expressly stated.

(c) Wishie reserves the right to modify bundled pricing, discount structures, and eligibility criteria at any time. Pricing displayed at booking confirmation applies to that booking regardless of subsequent price changes.

(d) Cancellation of the taxi booking component may affect eligibility for bundled pricing on Add-On Services. Where bundled discounts no longer apply due to partial cancellation, the full standalone price for remaining services may be charged.

(e) Non-Refundable Taxi Booking for Bundled Services: Where a taxi booking is made as part of a bundle with Flight Companion or Travel Assist services, the taxi booking portion becomes non-refundable upon confirmation, regardless of cancellation timing. The standard cancellation grace period and free cancellation provisions in Section 8 do not apply to taxi bookings made as part of bundled packages.

(f) Customers who wish to retain cancellation flexibility for taxi bookings should book taxi services separately from Add-On Services rather than as a bundle.

40.3. Flight Companion Service

(a) The Flight Companion service provides a platform for users ("Travellers") to search for and connect with other users ("Companions") who are booked on the same or similar flight routes. Wishie provides the search and communication infrastructure only; all matching is self-driven by users through a mutual invite and acceptance process. Within the Flight Companion service, the terms "Traveller" and "Companion" replace "Customer" and "Driver" respectively, and the relationship is a peer-to-peer connection between two users rather than a service provider and recipient.

(b) Booking Fee: Travellers pay a small introduction fee to access the Flight Companion matching service. The fee is displayed at booking and is non-refundable once the search/matching process has commenced, regardless of whether a suitable Companion match is found.

(c) Invite and Acceptance Process: Travellers and Companions search for potential matches using flight route information, travel dates, and departure times. Users may view limited profile information of other users on similar routes and may send connection invites at their discretion. The recipient may accept or reject any invite received. A connection is only established when both parties have mutually accepted. Wishie does not match, recommend, select, or pair users; all connections are initiated and accepted solely by the users themselves.

(d) No Matching by Wishie: Wishie does not participate in, influence, or guarantee any matching between Travellers and Companions. Wishie's role is limited to providing the search platform and communication tools. Whether a user receives invites, whether invites are accepted, and whether users choose to travel together is entirely determined by the users themselves. The introduction fee covers access to the search and invite platform, not any matching outcome or guarantee of connections.

(e) Information Sharing Between Users: By using the Flight Companion service, both Travellers and Companions consent to their limited profile information (first name, flight route, travel date, and any preferences disclosed) being visible to other users searching on similar routes. Full contact details are only shared upon mutual acceptance of a connection invite. Users may control the extent of information visible through privacy settings.

(f) User Responsibilities: All Flight Companion users (whether Traveller or Companion) must: (i) provide accurate flight and travel information; (ii) communicate respectfully with potential matches; (iii) not use the service for any commercial, promotional, or solicitation purposes; (iv) not harass, stalk, or engage in inappropriate conduct toward matched users; and (v) exercise personal judgment and caution when meeting or travelling with matched users.

(g) Safety and Personal Responsibility: Wishie does not conduct background checks, identity verification, or vetting of Flight Companion users (Travellers or Companions) beyond standard Platform registration. Wishie does not screen, evaluate, or assess the suitability of any user as a travel companion. All users acknowledge that they search for, invite, accept, meet, and travel with other users entirely at their own risk and judgment. Wishie strongly recommends: (i) meeting in public areas of the airport; (ii) informing family or friends of travel plans; (iii) trusting personal instincts regarding safety; and (iv) not sharing sensitive personal information until comfortable.

(h) Liability Disclaimer: Subject to the general liability limitations in Section 16 (Master Liability Framework), Wishie additionally disclaims liability for any losses, damages, injuries, disputes, or incidents arising from interactions between Flight Companion users (whether Traveller or Companion), whether before, during, or after flights. This includes but is not limited to: (i) personal injury or harm; (ii) theft, fraud, or financial loss; (iii) emotional distress or harassment; (iv) missed flights or travel disruptions caused by interactions with other users; (v) any criminal acts committed by other users; (vi) failure to receive or have invites accepted; and (vii) any disappointment, inconvenience, or loss arising from connections made or not made through the service. All Flight Companion users release Wishie from all claims arising from their use of the Flight Companion platform and any introductions or connections made through it.

(i) Prohibited Conduct: The following conduct is strictly prohibited for all Flight Companion users (Traveller or Companion): (1) providing false identity or flight information; (2) using the service to solicit romantic or sexual encounters; (3) commercial solicitation or marketing to matched users; (4) harassment, threats, or abusive communication; (5) stalking or unwanted contact after travel; and (6) any illegal activity. Violations may result in immediate account deactivation and potential reporting to authorities.

(j) Consumer Rights and Cooling-Off: Customers expressly consent to Flight Companion service delivery beginning immediately upon booking confirmation and acknowledge that: (i) they will lose their statutory cooling-off rights under the European Union (Consumer Rights) Regulations 2013 once a connection invite has been sent or received, as this constitutes commencement of service performance; (ii) the sending or receiving of a connection invite constitutes the beginning of service performance; (iii) once performance has begun, the introduction fee becomes non-refundable except as provided in Section 40.7(a); and (iv) by proceeding with booking, they expressly request immediate service commencement and acknowledge the loss of withdrawal rights upon first invite activity.

40.4. Travel Assist Service

(a) The Travel Assist service provides Customers with travel information and guidance via in-app messages, including but not limited to: (i) airport terminal and boarding gate information; (ii) flight live status updates; (iii) actual versus scheduled arrival/departure times; (iv) general airport navigation guidance; and (v) travel tips and reminders. Travel Assist is available as a standalone paid service or may be bundled with taxi bookings for reduced fees.

(b) Service Delivery: Travel Assist information is delivered via in-app messages within the Platform. Customers must have an active internet connection to receive Travel Assist messages. Standard data charges from the Customer's mobile provider may apply.

(c) Information Sources: Travel Assist information is compiled from publicly available sources including airline websites, airport information systems, flight tracking services, and third-party data providers. Wishie does not operate or control these information sources.

(d) Accuracy Disclaimer: While Wishie endeavours to provide accurate and timely travel information, Wishie makes no warranty or guarantee regarding the accuracy, completeness, timeliness, or reliability of Travel Assist information. Flight schedules, gate assignments, and status information change frequently and may be inaccurate at any given time.

(e) Customer Responsibility to Verify: Customers must independently verify all critical travel information through official airline and airport sources before making travel decisions. Travel Assist information is provided for convenience only and should not be relied upon as the sole source of travel information.

(f) Liability Disclaimer: Subject to the general liability limitations in Section 16 (Master Liability Framework), Wishie additionally disclaims liability for any losses, damages, missed flights, travel disruptions, or other consequences arising from reliance on Travel Assist information, including but not limited to: (i) inaccurate gate or terminal information leading to missed flights; (ii) incorrect flight status information; (iii) delays in receiving or processing information updates; (iv) technical failures affecting message delivery; and (v) third-party data source errors or outages.

(g) Service Limitations: Travel Assist is an information convenience service only. Wishie does not: (i) guarantee flight bookings, check-ins, or boarding; (ii) provide real-time airport staff assistance; (iii) intervene with airlines on Customer behalf; (iv) provide customs, immigration, or security guidance; or (v) guarantee message delivery times or availability.

(h) Connectivity Requirements: Travel Assist messages are delivered through the Platform and require an active internet connection. Wishie is not responsible for message delivery failures resulting from the Customer's lack of internet connectivity, device issues, or network outages.

(i) Consumer Rights and Cooling-Off: Customers expressly consent to Travel Assist service delivery beginning immediately upon booking confirmation and acknowledge that: (i) they will lose their statutory cooling-off rights under the European Union (Consumer Rights) Regulations 2013 once the first travel information message is delivered, as this constitutes commencement of service performance; (ii) delivery of the first flight status update, gate information, or travel tip message constitutes the beginning of service performance; (iii) once performance has begun, the introduction fee becomes non-refundable except as provided in Section 40.7(b); and (iv) by proceeding with booking, they expressly request immediate service commencement and acknowledge the loss of withdrawal rights upon first delivery.

40.5. Flight Status Service

(a) The Flight Status service is a free service that provides Customers with live flight status information at the point in time when checked, including flight departures, arrivals, delays, cancellations, and gate changes. Flight Status does not provide any predictions, forecasts, or estimations of future flight status changes.

(b) No Cost: Flight Status is provided at no charge to all registered Platform users. There are no fees, subscriptions, or bundling requirements to access Flight Status information.

(c) Information Sources and Accuracy: Flight Status information is purely information received from third-party Airline Data providers and airlines. Wishie does not independently verify, supplement, or modify this information. While Wishie endeavours to display accurate and timely information as received from these sources, flight data is subject to frequent changes and may contain errors, delays, or inaccuracies beyond Wishie's control. Wishie has no relationship with or control over the airlines or data providers and cannot guarantee the accuracy or timeliness of their data.

(d) Absolute Disclaimer - No Compensation for Misinformation: Wishie MAKES NO WARRANTY OR GUARANTEE REGARDING THE ACCURACY, COMPLETENESS, TIMELINESS, OR RELIABILITY OF FLIGHT STATUS INFORMATION. CUSTOMERS ACKNOWLEDGE AND ACCEPT THAT ANY MISINFORMATION PROVIDED THROUGH THE FLIGHT STATUS SERVICE, FOR ANY REASON WHATSOEVER, CANNOT BE COMPENSATED BY Wishie FOR ANY DIRECT OR INDIRECT LOSS, DAMAGE, COST, EXPENSE, OR CONSEQUENCE OF ANY KIND.

(e) Without limiting the generality of the foregoing, Wishie shall not be liable for: (i) missed flights due to incorrect status information; (ii) unnecessary travel to airports due to inaccurate delay or cancellation information; (iii) financial losses including rebooking costs, accommodation, or consequential expenses; (iv) missed connections, meetings, events, or appointments; (v) emotional distress, inconvenience, or disappointment; (vi) any business losses, lost profits, or commercial damages; and (vii) any other direct, indirect, incidental, special, consequential, or punitive damages arising from reliance on Flight Status information.

(f) Customer Responsibility: Customers must independently verify all flight information through official airline and airport sources before making any travel decisions. The Flight Status service is provided for convenience only and should never be relied upon as the sole or primary source of flight information.

(g) Assumption of Risk: By using the Flight Status service, Customers expressly assume all risks associated with reliance on the information provided and release Wishie from any and all claims arising from such reliance.

40.6. Okay Service

(a) The Okay service is a gentle safety-check layer that may be used alongside taxi bookings, Travel Assist, or on a standalone basis. Okay enables a Customer (the "Initiator") to send a single shared Calm Check to a group of known passengers or contacts ("Recipients"), each of whom replies once to confirm their status. The entire group is then kept informed of all responses without duplicate messages or repeated check-ins.

(b) Booking Fee: The Okay service may be offered as a free or paid Add-On Service as displayed at the time of use. Where a fee applies, it is displayed before the Calm Check is sent and is non-refundable once the Calm Check has been dispatched to Recipients.

(c) How Okay Works: The Initiator creates a Calm Check through the Platform, selects or invites Recipients from their known contacts, and sends the check. Each Recipient receives a single notification and may reply once with a status response. All responses are shared with the Initiator and, where the Initiator elects, with the full group. The ability of the Initiator to receive responses is purely dependent on the known contacts (Recipients) on the other side choosing to respond. Where a Recipient fails to respond to successive periodic Calm Checks in a row, the Platform automatically sends informational help notifications to all group members alerting them of the non-response. These help notifications are informational only and do not constitute harassment, unsolicited contact, or spam. No follow-up messages or reminders beyond these automated help notifications are sent unless the Initiator manually creates a new Calm Check.

(d) Recipient Consent: Recipients must be registered Platform users or must accept an invitation to participate. By responding to a Calm Check, Recipients consent to their response being shared with the Initiator and, where applicable, the group. Recipients may opt out of future Calm Checks from any Initiator at any time through the Platform.

(e) No Emergency Service: Okay is a convenience, social coordination, and informational safety-check tool only. It is not an emergency alert system, personal safety alarm, welfare monitoring service, or substitute for contacting emergency services (112/999). Wishie does not provide any emergency support, emergency response, or emergency monitoring services through Okay or any other Platform feature. Failure to respond to a Calm Check, including failures triggering automated help notifications, does not initiate any emergency response, automated escalation, welfare check, or intervention by Wishie or any third party. Help notifications sent to group members upon repeated non-response are purely informational and place no obligation on Wishie or any Recipient to take action. Users experiencing or suspecting an emergency must contact emergency services directly (112/999) and must not rely on Okay for any emergency communication.

(f) User Responsibilities: All Okay users must: (i) use the service only for genuine safety-check and group coordination purposes; (ii) not send excessive, frivolous, or harassing Calm Checks; (iii) not use the service to spam, solicit, or market to Recipients; (iv) provide truthful status responses; (v) respect Recipients' opt-out preferences; (vi) understand that automated help notifications triggered by non-response are informational group alerts, not harassment or unsolicited contact; and (vii) not rely on Okay as a substitute for emergency services or personal safety monitoring.

(g) Data Processing: By using Okay, Initiators and Recipients consent to Wishie processing their contact details, group membership, Calm Check content, and response data for the purpose of delivering the service. Okay data is retained in accordance with Wishie's Privacy Policy and the master data protection framework in Section 21. Group and response data is deleted within 30 days of the Calm Check date unless required for dispute resolution or legal compliance.

(h) Liability Disclaimer: Subject to the general liability limitations in Section 16 (Master Liability Framework), Wishie additionally disclaims liability for any losses, damages, injuries, or consequences arising from use of or reliance on the Okay service, including but not limited to: (i) failure of Recipients to respond to a Calm Check; (ii) delayed or undelivered Calm Checks, responses, or help notifications due to connectivity issues; (iii) inaccurate or misleading responses from Recipients; (iv) any inference drawn from a Recipient's failure to respond; (v) any action or inaction taken based on Okay responses or help notifications; (vi) any personal safety incident that the Okay service did not prevent, detect, or mitigate; (vii) any consequences arising from automated help notifications, including distress caused to group members receiving such notifications; and (viii) any reliance on Okay as a substitute for emergency services or professional safety monitoring. Users acknowledge that Okay does not monitor, track, or verify the actual safety or wellbeing of any person, and that Wishie does not provide any emergency support whatsoever.

(i) Consumer Rights and Cooling-Off: Customers expressly consent to Okay service delivery beginning immediately upon sending a Calm Check and acknowledge that: (i) they will lose their statutory cooling-off rights under the European Union (Consumer Rights) Regulations 2013 once the Calm Check has been dispatched to Recipients, as this constitutes commencement of service performance; (ii) dispatch of the Calm Check to Recipients constitutes the beginning of service performance; (iii) once performance has begun, the Calm Check fee (where applicable) becomes non-refundable except as provided in Section 40.7(c); and (iv) by proceeding with sending a Calm Check, they expressly request immediate service commencement and acknowledge the loss of withdrawal rights upon dispatch.

40.7. Add-On Service Cancellation and Refunds

(a) Flight Companion: The introduction fee is non-refundable once an introduction has been shared between the Traveller and Companion (i.e., once a connection invite has been sent or received), regardless of whether the invite is accepted or rejected, whether either party proceeds with the connection, or whether users travel together. Any exceptions to this non-refund policy will be specified in the separate Flight Companion Terms and Conditions.

(b) Travel Assist: Refunds may be provided where: (i) the service was not delivered due to Wishie's failure; (ii) the Customer's flight is cancelled before Travel Assist delivery commences; or (iii) the Customer cancels the associated taxi booking within the free cancellation window. Partial refunds may apply for partially delivered services.

(c) Okay: The Calm Check fee (where applicable) is non-refundable once the Calm Check has been dispatched to Recipients. Where a Calm Check cannot be delivered due to Wishie's technical failure, a full refund of the fee will be provided.

(d) Refund requests for Add-On Services must be submitted through the Platform within 48 hours of the scheduled service date. Wishie will review refund requests within 7 Business Days.

(e) Data Processing for Add-On Services: Subject to the master data protection framework in Section 21 and Wishie's Privacy Policy:

(f) By using Add-On Services, Customers consent to Wishie processing additional personal data necessary for service delivery, including: (i) flight booking details (route, dates, times, airline); (ii) travel preferences and requirements; (iii) device and app notification data; (iv) interaction data with matched Flight Companions; and (v) contact details, group membership, and response data for the Okay service.

(g) Flight and travel data provided for Add-On Services will be retained for a minimum of 12 months for service improvement, dispute resolution, and legal compliance purposes.

(h) Flight Companion matching data (excluding successful matches) will be deleted within 30 days of the travel date. Successful match interaction data may be retained longer for safety and dispute resolution purposes.

(i) Data processing for Add-On Services is conducted in accordance with Wishie's Privacy Policy and applicable data protection legislation.

40.8. Indemnification for Add-On Services

(a) Customers agree to indemnify and hold harmless Wishie from any claims, damages, losses, or expenses arising from: (i) their use of Add-On Services; (ii) interactions with Flight Companion matches; (iii) reliance on Travel Assist information; (iv) use of or reliance on the Okay service, including any inference drawn from Calm Check responses or non-responses; (v) breach of Add-On Service terms; or (vi) any dispute with other Add-On Service users.

(b) This indemnification is in addition to the general indemnification provisions in this Agreement and applies specifically to claims arising from Add-On Service usage.

40.9. Future Add-On Services

(a) Wishie may introduce additional Add-On Services from time to time. New services will be announced through the Platform and may be subject to service-specific terms displayed at booking.

(b) Customers are not obligated to use any Add-On Services and may continue using taxi booking services without Add-Ons.

(c) Feedback and suggestions for new Add-On Services may be submitted to support@wayszo.com.

40.10. Separate Service-Specific Terms

(a) Flight Companion, Travel Assist, and Okay operate under distinct business models from the taxi booking services governed by the main provisions of this Agreement. Accordingly, Wishie may publish and require acceptance of separate service-specific terms for each Add-On Service.

(b) Flight Companion Terms: The Flight Companion service may be subject to separate "Flight Companion Terms and Conditions" governing the Traveller-Companion relationship, matching processes, user conduct, data sharing between matched users, and service-specific liability provisions. Where Flight Companion Terms are published, they supersede this Agreement for all matters relating to the Flight Companion service.

(c) Travel Assist Terms: The Travel Assist service may be subject to separate "Travel Assist Terms and Conditions" governing information delivery, accuracy disclaimers, WhatsApp integration, and service-specific liability provisions. Where Travel Assist Terms are published, they supersede this Agreement for all matters relating to the Travel Assist service.

(d) Okay Terms: The Okay service may be subject to separate "Okay Terms and Conditions" governing Calm Check creation, Recipient consent, group data sharing, opt-out mechanisms, and service-specific liability provisions. Where Okay Terms are published, they supersede this Agreement for all matters relating to the Okay service.

(e) Users must accept the applicable service-specific terms before first use of each Add-On Service. Continued use of Add-On Services following publication of updated service-specific terms constitutes acceptance of those terms.

(f) Where no separate service-specific terms have been published for an Add-On Service, the provisions of this Section 40 and the general terms of this Agreement shall govern that service.

(g) The relationship between this Agreement and service-specific terms is as follows: (i) service-specific terms supersede this Agreement for matters specific to that Add-On Service; (ii) this Agreement continues to govern general Platform matters including account registration, payment processing, data protection, and dispute resolution unless expressly modified by service-specific terms; and (iii) in the event of conflict, service-specific terms prevail for that service only.

(h) Standalone Add-On Service Users

(i) Customers who purchase Add-On Services on a standalone basis without booking transportation services ("Add-On Only Users") enter into a direct contract with Wishie for the provision of those Add-On Services. No Transport Contract is formed in connection with a standalone Add-On Service purchase, and the Driver is not a party to or involved in any standalone Add-On Service transaction.

(ii) The following provisions of this Agreement apply to Add-On Only Users in respect of their standalone Add-On Service usage: (i) Section 1 (Definitions); (ii) Section 4 (User Registration and Eligibility), excluding Driver-specific requirements; (iii) Section 6.1 (Payment Methods) to the extent relevant to Add-On Service payments; (iv) Section 16 (Platform Liability Limitations); (v) Section 20 (Dispute Resolution); (vi) Section 21 (Data Protection Cross-Reference and Essential Processing); (vii) Section 22 (Account Suspension and Termination); (viii) Section 26 (Governing Law and Jurisdiction); (ix) Section 29 (Amendment and Updates); (x) Section 30 (Platform Integrity, Security, and Prohibited Activities); (xi) Section 35 (Severability); (xii) Section 36 (Entire Agreement); (xiii) Section 38 (Intellectual Property, Content Rights, and Advertising); and (xiv) this Section 40 (Additional Services and Bundled Offerings).

(iii) The following provisions do not apply to Add-On Only Users in respect of standalone Add-On Service usage, as they relate exclusively to transportation services: (i) Sections 5 and 7 (Booking Process, Contract Formation, and Pricing and Fare Structure); (ii) Section 8 (Cancellation and No-Show Policy for taxi services); (iii) Sections 9.2 to 9.5 (transportation-specific Customer obligations); (iv) Section 15 (Insurance and Liability for transportation); (v) Section 16.5 (Transportation-Related Liability Allocation); (vi) Section 16.8(c) (Assumption of Risk for transportation); (vii) Section 17 (Insurance Gaps and Liability Allocation); (viii) Section 19 (Damage and Cleaning Fees); (ix) Section 24 (In-Vehicle Conduct and Passenger Rules); (x) Section 31 (Safety, Criminal Activity Prevention for in-vehicle matters); (xi) Section 33 (Evidence Standards and Claim Procedures specific to Trips); (xii) Section 34 (Payment Authorization, Direct Deduction, and Reserve Policies) except to the extent applicable to Add-On Service payments; and (xiii) Section 37.2 (Transport Contract Formation and Duration).

(iv) Add-On Only Users who subsequently book transportation services through the Platform become subject to the full terms of this Agreement, including all transportation-specific provisions, from the point of making such a booking.

(v) For the avoidance of doubt, data processing for Add-On Only Users is limited to the data necessary for the provision of the relevant Add-On Services and general Platform operation, and does not extend to transportation-specific data processing such as GPS tracking during Trips or sharing of data with Drivers.

ACCEPTANCE OF TERMS

This Agreement is accepted electronically through the Platform. No physical signature is required.

For Drivers: By completing the driver onboarding process and clicking "I Accept" or "Agree" (or similar affirmation), you acknowledge that you have read, understood, and agree to be bound by this Agreement in its entirety. Your acceptance is recorded electronically upon completion of onboarding and first acceptance of a Booking Request.

For Customers: By creating an account, clicking "I Accept" or "Agree" (or similar affirmation), or by using the Platform services, you acknowledge that you have read, understood, and agree to be bound by this Agreement in its entirety. Your acceptance is recorded electronically upon account registration and first Booking Request submission.

Electronic Records: Wishie maintains electronic records of all acceptances, including timestamp, IP address, device information, and the version of Terms accepted. These electronic records constitute valid evidence of agreement execution and are legally binding.